Reviews
the Right Choice
Loved my Salesman Marek. It can be very intimidating buying a vehicle. I had a good feeling after leaving the dealership that I had made the right choice and did not feel like I was pushed into making a purchase I was not going to be happy with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for writing this fantastic review, Eileen! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact your salesman, Marek or myself. Sincerely, Kenneth Ruch, General Sales Manager
Incompetent Service and Lack of Professionalism
Poor service work and total lack of communication. Had to return numerous times to get addressed. Escalated up to GM and still walked away unsatisfied.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Good service
The service was done in a timely manner, and the people there are very nice. The waiting area is comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Xiaoyang, we appreciate the time it took for you to leave us this feedback. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Best regards, Tim Miller, Service Manager
Waranty work completed as promised
It was completed as promised and promptly done. Big assistance with getting the work approved by Ford. Will continue to use.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Scott, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit our page; we offer exclusive specials for our likers and followers. Regards, Tim Miller, Service Manager
service
Excellent professional service. Customer service dept. is headed by a manager that makes sure everything is taken care of for you & is very professional !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this wonderful review of our service department, Robert! We appreciate it. We look forward to seeing you for your next service appointment! Regards, Tim Miller, Service Manager
Fast, easy and friendly service.
Fast, easy and friendly service. Service honors the time appointments. Coffee available in a comfortable seating area. Very good location with easy entry and exit.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Ronald. It is our commitment to ensuring quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Regards, Tim Miller, Service Manager
clean comfortable setting friendly staff
Fast professional service rep. knew about your product and followed up after the service was complete. Your staff was excellent
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, we sincerely appreciate your feedback. Each employee is a valued member of the Haldeman Ford - East Windsor team, and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Regards, Tim Miller, Service Manager
Great service
Scheduling was quick and easy. Everyone was friendly and helpful. Car was ready when promised. I would recommend service department to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this wonderful review of our service department, Richard! We appreciate it. If you have any further needs, please come back to see us. Sincerely, Tim Miller, Service Manager
clean facility
the waiting room was comfortable and clean but the wait was much too long and I may not return due to this
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your great review, James. We do appreciate your patience for the extended wait that you encountered. If you would like to discuss your experience further, please do not hesitate to contact me directly. Sincerely, Tim Miller, Service Manager, timm@haldemanauto.com, 609-448-0940
Great service
Quick turn around on the issue I had. Loaner car was made available. My car was returned to me sooner than promised date.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do, please come back and see us again. Take care! Regards, Tim Miller, Service Manager