Reviews
Everything was very professional from dropping off my
Everything was very professional from dropping off my vehicle to getting a call that my vehicle was ready for pick up
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Mark, for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Had a very good experience there.
Had a very good experience there. Very professional. Would not hesitate to go there again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Justin was a pleasure to work with.
Justin was a pleasure to work with. Very kind, answered all questions. He met my needs with shopping for the car that was right for me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
The service has been great.
The service has been great. Any issues that have come up with my newly purchased car have been handled professionally and cordially
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!
Was pleasantly surprised by the bumper to bumper warranty
Was pleasantly surprised by the bumper to bumper warranty repairs. Didn't expect the trunk seal to be covered. yayyyyy. Hope the window track is surprising also.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Fast friendly service , and explained the repair work to
Fast friendly service , and explained the repair work to be done. Called us when the work was completed
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Everyone was super friendly and very helpful.
Everyone was super friendly and very helpful. Relaxed waiting room, clean and quiet. I would recommend them to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.
The information on charges was not clear.
The information on charges was not clear. More money was charged than what was estimated.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. Can you please contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Took my car in for a simple recall on a multi function
Took my car in for a simple recall on a multi function arm. One would think that they would have the part ready. We took the car down and while my wife waiting for 2 hours they inspected the car and said yes it needs the recall but we don't have the part. They called me at home when they couldn't be bothered to find my wife in the waiting area. When my wife asked why they didnt have the part and why she had to wait two hours, she was told by a rude service manager that its a two visit repair which is ridiculous. The same manager hollered out "document that" to the person at the desk when we said we didnt want them to do a severely overprices brake job there. Now we have to waste another 2 hours to go down their for a simple switch recall. 4 hours for the multi function arm repair and rude to boot.....
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Mathew, thank you for providing your contact information so we could review your appointment. We apologize we had to contact you at home, we called out the name in the waiting area, no one responded. To assure we provided an update, we called the contact number on file. The specific recall for your vehicle is required to be a 2-step process by Kia. We are required to follow Kia's instructions which require inspection and evaluation for the first appointment and an installation for the next visit. We understand the inconvenience this provided and we do apologize. Lastly, our prices are competitive in the marketplace. We are terribly sorry if anyone was yelling across the room. The customer service advisor you were working with is in training. When a customer declines services, especially safety, we need to note that information in our files. Again, we could improve in how we were communicating and we discussed with our team.
They are very customer oriented; providing shuttle
They are very customer oriented; providing shuttle pick-up, car washes, and a loaner car.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!