Reviews
Made an appointment for an oil change at 4pm did not leave until 5:45. The reason one makes an appointment is so they don't have to wait. I was told it would take an hour and it took an hour and 45 minutes, with no explanation or apology. Also the price for the oil change is 129. Came to 144 that's more than just tax. Can you quote the out the door price at the time of or check in. The service and price is too much in my opinion and I will not be back.
Made an appointment for an oil change at 4pm did not leave until 5:45. The reason one makes an appointment is so they don't have to wait. I was told it would take an hour and it took an hour and 45 minutes, with no explanation or apology. Also the price for the oil change is 129. Came to 144 that's more than just tax. Can you quote the out the door price at the time of or check in. The service and price is too much in my opinion and I will not be back.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Friendly, informative and very helpful! He wasn't pushy which we liked and kept us informed during the sale
Friendly, informative and very helpful! He wasn't pushy which we liked and kept us informed during the sale
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for highlighting how Dan made the experience friendly, informative, and pressure-free while keeping you updated. We’re delighted you’re enjoying your Kia. Please let us know if there’s anything else we can do for you.
They are pleasant to work with. Helpful in person I will be returning for service in the future.
They are pleasant to work with. Helpful in person I will be returning for service in the future.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for noting how pleasant and helpful our team was during your visit. We look forward to servicing your Kia again in the future. See you next time!
It was clean. Employees were curteous and seemed to know their stuff. I believe the work was done well. I appreciated the car was and was very pleased to get shuttled back and forth to home while the work was being done. HOWEVER, the work I had done was a product recall and an improvement job. When I made the appointment for service, I specifically asked if the necessary parts were on hand at the dealership and was assured that they were. Neither part was. The person who initially made the service appointment and assured me the parts were available seemed to simply tell me what he thought I wanted to hear. This raises seriuos questions about the integrity of the dealership. As much as I liked the overall experience, the integrity question would make me hesitant to return.
It was clean. Employees were curteous and seemed to know their stuff. I believe the work was done well. I appreciated the car was and was very pleased to get shuttled back and forth to home while the work was being done. HOWEVER, the work I had done was a product recall and an improvement job. When I made the appointment for service, I specifically asked if the necessary parts were on hand at the dealership and was assured that they were. Neither part was. The person who initially made the service appointment and assured me the parts were available seemed to simply tell me what he thought I wanted to hear. This raises seriuos questions about the integrity of the dealership. As much as I liked the overall experience, the integrity question would make me hesitant to return.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your thoughtful feedback. We're glad you appreciated our team, the shuttle service, and the complimentary car wash. We sincerely apologize for the confusion regarding the recall parts. We understand how frustrating it is to schedule an appointment expecting everything to be ready as you were told. Your comments are important, and we'll use them to improve our communication and appointment process. We appreciate your honesty and hope you'll give us another opportunity to provide the experience you expected.
Angel was very professional and quick on keeping me updated on my car repair And I will recommend Gary Rome Kia to all my friends
Angel was very professional and quick on keeping me updated on my car repair And I will recommend Gary Rome Kia to all my friends
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're glad Angel kept you updated and provided professional service. We truly appreciate your recommendation!
First time there with my new (2025 Telluride 7,000 miles) Kayliana was prompt, proficient, courteous, and all with a smile.
First time there with my new (2025 Telluride 7,000 miles) Kayliana was prompt, proficient, courteous, and all with a smile.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review! We're glad Kayliana made your first visit with your new Telluride a great one. We'll be sure to share your compliments. We look forward to seeing you again!
Kayliana allways provides awesome customer service and as for the service its great i like the fact that i get a complimentary wash every time thanks guys
Kayliana allways provides awesome customer service and as for the service its great i like the fact that i get a complimentary wash every time thanks guys
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're glad Kayliana continues to provide great customer service and that you enjoy the complimentary car wash. We appreciate your support and look forward to your next visit!
Aaron was very friendly, and explained to me very clearly what work was to be done on my vehicle. The work was done in a very timely manner. Also, I was able to do an errand while waiting for my vehicle to be serviced. The driver was very friendly, and courteous.
Aaron was very friendly, and explained to me very clearly what work was to be done on my vehicle. The work was done in a very timely manner. Also, I was able to do an errand while waiting for my vehicle to be serviced. The driver was very friendly, and courteous.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting how our team laid out the service plan for your Carnival Hybrid and completed it on time. We’re glad you could run an errand while we looked after your Kia and appreciated the smooth pickup and drop-off. We look forward to welcoming you back for any future service needs.
Cordial and friendly Nathan and David were both professional and knowledgeable They answered our million questions
Cordial and friendly Nathan and David were both professional and knowledgeable They answered our million questions
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five-star review! We’re glad David could address all your questions and make your experience cordial and professional. Congratulations on your new Kia, and we look forward to serving you again soon.
They said my transmission fluid was low and needed a diagnostic. Another Kia checked it and it was not low but normal! They tried to Scam me!
They said my transmission fluid was low and needed a diagnostic. Another Kia checked it and it was not low but normal! They tried to Scam me!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We're sorry to hear about your experience. Our team makes recommendations based on the condition of the vehicle at the time of inspection, and we would never intentionally recommend unnecessary services. We'd appreciate the opportunity to review your visit and better understand the difference in findings. Please contact our Service Manager at your convenience so we can discuss your concerns.