Reviews
Write a reviewNot given the full report about a vehicle that was listed
Not given the full report about a vehicle that was listed on their web site.
Not given the full report about a vehicle that was listed
Not given the full report about a vehicle that was listed on their web site.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great service!
Excellent people providing excellent service. The sales floor and the shop are impeccably maintained. The service in guaranteed. If it's not done right, they take care of it! The dealership is also deeply rooted and invested in the community.
Great service!
Excellent people providing excellent service. The sales floor and the shop are impeccably maintained. The service in guaranteed. If it's not done right, they take care of it! The dealership is also deeply rooted and invested in the community.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much Teddy and we appreciate your business.
Most friendly and helpful!
We love doing business with Newberry's. Everyone is always very friendly and helpful. When we have questions about the vehicle we purchased, they are always available and very qualified to answer our questions. The service department is great!! Easy to get in, and very thorough in what they do. We would recommend them to anyone that asks!
Most friendly and helpful!
We love doing business with Newberry's. Everyone is always very friendly and helpful. When we have questions about the vehicle we purchased, they are always available and very qualified to answer our questions. The service department is great!! Easy to get in, and very thorough in what they do. We would recommend them to anyone that asks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review and recent purchase. We look forward to seeing you in the future.
Debbie helped me find just the right pickup.
I was very happy with the time they put in to finding me just the pickup at the right price! Brett and Debbie worked perfectly with me.
Debbie helped me find just the right pickup.
I was very happy with the time they put in to finding me just the pickup at the right price! Brett and Debbie worked perfectly with me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Cherie! We are happy to help find just the right vehicle to fit your need. We look forward to seeing you in the future. Newberry Family Auto
Love the people!
Great car buying experience and service department.
Love the people!
Great car buying experience and service department.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your recent purchase. We look forward to helping you with all your need in the future. Newberry Family Auto
Horrible customer service
I had to get parts ordered for my truck (warranty) they ordered the parts and it took over a month for the parts to come in. There was no communication as to where the parts where/status! I had to call to find out what was going on. It's a nice place but the employees are not friendly at all! I wouldn't take my truck back here or even buy a vehicle from them!
Horrible customer service
I had to get parts ordered for my truck (warranty) they ordered the parts and it took over a month for the parts to come in. There was no communication as to where the parts where/status! I had to call to find out what was going on. It's a nice place but the employees are not friendly at all! I wouldn't take my truck back here or even buy a vehicle from them!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I apologize for your negative experience with the parts department. There are times we have no control over the length it takes to receive a part. I will address this with parts as you should have been updated. We strive to please every customer and are sorry for your experience. Newberry Family Auto
GREAT FRIENDLY SERVICE
GREAT SERVICE FOR CAR BUYING PROCESS OR REPAIRS. SMALL TOWN FRIENDLY ATMOSPHERE LACKING NOTHING
GREAT FRIENDLY SERVICE
GREAT SERVICE FOR CAR BUYING PROCESS OR REPAIRS. SMALL TOWN FRIENDLY ATMOSPHERE LACKING NOTHING
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks Judith! We are fortunate to have wonderful customers like you. Look forward to seeing you in the future!
FRIENDLY BUSINESS
THIS IS A GREAT FRIENDLY PLACE TO DO BUSINESS. IF THEY DON'T HAVE WHAT YOU WANT THEY WILL GET IT, AND PROMPTLY
FRIENDLY BUSINESS
THIS IS A GREAT FRIENDLY PLACE TO DO BUSINESS. IF THEY DON'T HAVE WHAT YOU WANT THEY WILL GET IT, AND PROMPTLY
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Judith, it was our pleasure and if you need anything in the future we will be here! Thank you for choosing Newberry Family Auto!
follow up
spoke with internet person was suppose to get pics to me, never did.
follow up
spoke with internet person was suppose to get pics to me, never did.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I am so sorry but we didn't get an e-mail from you until the 29th of November. It was on a Saturday after 12:00 pm. and the dealership is closed on Saturday afternoon. I received your e-mail review on Monday morning. FYI: This lead was sent to sales@newberryfamilyauto.com by CarGurus on [November 29, 2014 1:37:23 AM EST]
GREAT FOLKS
I'VE PURCHASED 2 CARS FROM NEWBERRY WITH NO PROBLEMS. THE OLDER TRUCK WE MOVED INTO THIS TOWN WITH IS STILL SERVICED BY NEWBERRY. IT HAS OVER 100,000 MILES ON IT AND RUNS GREAT. IF THEY CAN'T FIND THE PROBLEM THEY GO THE EXTRA MILE AND WILL EVEN SEEK OUTSIDE OF THEIR SHOP FOR ASSISTANCE. THEY ARE FRIENDLY, SINCERE, AND HONEST. COMING FROM A LARGE METRO AREA THIS IS A REFRESHING EXPERIENCE. THE SERVICE DEPT. IS ESPECIALLY GREAT. THE MGR LISTENS, REALLY LISTENS, THEN PROCEEDS. I CAN'T THINK OF A NICER WAY TO DO BUSINESS.
GREAT FOLKS
I'VE PURCHASED 2 CARS FROM NEWBERRY WITH NO PROBLEMS. THE OLDER TRUCK WE MOVED INTO THIS TOWN WITH IS STILL SERVICED BY NEWBERRY. IT HAS OVER 100,000 MILES ON IT AND RUNS GREAT. IF THEY CAN'T FIND THE PROBLEM THEY GO THE EXTRA MILE AND WILL EVEN SEEK OUTSIDE OF THEIR SHOP FOR ASSISTANCE. THEY ARE FRIENDLY, SINCERE, AND HONEST. COMING FROM A LARGE METRO AREA THIS IS A REFRESHING EXPERIENCE. THE SERVICE DEPT. IS ESPECIALLY GREAT. THE MGR LISTENS, REALLY LISTENS, THEN PROCEEDS. I CAN'T THINK OF A NICER WAY TO DO BUSINESS.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Judith Thank you so much for taking time to write a review. We look forward to seeing you in the future! Newberry Family Auto