Reviews
Write a reviewWithin a week after purchasing a used vehicle, i noticed an oil leak. I notified them immediately (under a week). They attempted to fix it but there is still a leak. I am technically under the 3 month / 3000 mile mark. My text messages went unanswered, so I called one of the owners. I felt he tried to intimidate me. I feel like they are just waiting for the 3 month mark to pass.
Within a week after purchasing a used vehicle, i noticed an oil leak. I notified them immediately (under a week). They attempted to fix it but there is still a leak. I am technically under the 3 month / 3000 mile mark. My text messages went unanswered, so I called one of the owners. I felt he tried to intimidate me. I feel like they are just waiting for the 3 month mark to pass.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
You purchased 2015 Chevrolet Suburban with 169,300 miles on 6/24/2026. We included a 3 month/3,000 mile drivetrain warranty that covered internally lubricated parts of the motor, transmission, transfer case, front and rear drive axles. You noticed a leak after it had been sitting in your garage. At that time we told you oil leaks are not covered under the 3 month/3,000 mile warranty but since it happened so quickly we fixed it for free on 7/7/2026. You asked us to keep it for a while to make sure it stopped leaking. We drove it multiple times and parked it in a different spot after every time to make sure it wasn't leaving any drops. You came and picked it up shortly after. We then talked to you multiple times on our office phone number because you were interested in purchasing an extended warranty. At no point during those conversations did you mention that it was still leaking. You said your text messages went unanswered, but I have no text messages, missed calls, or voicemails from you. Now six weeks later you claim it's been leaking the whole time since you had it and we are just waiting for the warranty to expire. If you didn't hear from me in what you thought was a timely matter why didn't you call the office number? We have no reason to wait for the 3 month mark to pass because oil leaks aren't covered and were never covered.
Within a week after purchasing a used vehicle, i noticed an oil leak. I notified them immediately (under a week). They attempted to fix it but there is still a leak. I am technically under the 3 month / 3000 mile mark. My text messages went unanswered, so I called one of the owners. I felt he tried to intimidate me. I feel like they are just waiting for the 3 month mark to pass.
Within a week after purchasing a used vehicle, i noticed an oil leak. I notified them immediately (under a week). They attempted to fix it but there is still a leak. I am technically under the 3 month / 3000 mile mark. My text messages went unanswered, so I called one of the owners. I felt he tried to intimidate me. I feel like they are just waiting for the 3 month mark to pass.
- Customer service
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- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
You purchased 2015 Chevrolet Suburban with 169,300 miles on 6/24/2026. We included a 3 month/3,000 mile drivetrain warranty that covered internally lubricated parts of the motor, transmission, transfer case, front and rear drive axles. You noticed a leak after it had been sitting in your garage. At that time we told you oil leaks are not covered under the 3 month/3,000 mile warranty but since it happened so quickly we fixed it for free on 7/7/2026. You asked us to keep it for a while to make sure it stopped leaking. We drove it multiple times and parked it in a different spot after every time to make sure it wasn't leaving any drops. You came and picked it up shortly after. We then talked to you multiple times on our office phone number because you were interested in purchasing an extended warranty. At no point during those conversations did you mention that it was still leaking. You said your text messages went unanswered, but I have no text messages, missed calls, or voicemails from you. Now six weeks later you claim it's been leaking the whole time since you had it and we are just waiting for the warranty to expire. If you didn't hear from me in what you thought was a timely matter why didn't you call the office number? We have no reason to wait for the 3 month mark to pass because oil leaks aren't covered and were never covered.
I bought a vehicle from B&B had nothing but problems! Had it in their shop 6 times ! I had a warranty and was supposed to cover parts and labor! Yet charged $136 every time they said it's a charge to look at it! They never fixed what was wrong until I took it to another mechanic and they knew the problem immediately, I took it back to B& B to get it fixed and was charged yet again $136 (Dirk the owner) told me if you didn't want a car with issues you should have bought a new one! All the used cars on my lot have issues! What a great thing to hear from the owner! I would NEVER RECOMMEND this place to anyone who needs a dependable car!! They also advertise ALL their vehicles are inspected before sold!! That's a lie! When I asked about that, because issues started and I took it back 2 days after I bought it, I was told they didn't have time to inspect the one I bought! The salesman told me that! All I can say about B&B is they are as crooked as it comes!!
I bought a vehicle from B&B had nothing but problems! Had it in their shop 6 times ! I had a warranty and was supposed to cover parts and labor! Yet charged $136 every time they said it's a charge to look at it! They never fixed what was wrong until I took it to another mechanic and they knew the problem immediately, I took it back to B& B to get it fixed and was charged yet again $136 (Dirk the owner) told me if you didn't want a car with issues you should have bought a new one! All the used cars on my lot have issues! What a great thing to hear from the owner! I would NEVER RECOMMEND this place to anyone who needs a dependable car!! They also advertise ALL their vehicles are inspected before sold!! That's a lie! When I asked about that, because issues started and I took it back 2 days after I bought it, I was told they didn't have time to inspect the one I bought! The salesman told me that! All I can say about B&B is they are as crooked as it comes!!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I had a deeply troubling experience with B&B Auto Sales. The vehicle I purchased was fraudulently advertised with 128,000 miles, when in reality it had over 250,000 miles. This is a clear case of odometer fraud, which is not only unethical but also a felony offense in many states, including South Dakota. Additionally, shortly after purchasing the car, the engine failed, leaving me with significant financial strain and a remaining loan balance of $1,700 on a $5,000 purchase. This situation has caused me considerable distress and hardship. I believe B&B Auto Sales engaged in deceptive and illegal practices, and I urge potential buyers to exercise extreme caution. I hope my review helps others avoid similar issues and that the dealership takes responsibility for their actions.
I had a deeply troubling experience with B&B Auto Sales. The vehicle I purchased was fraudulently advertised with 128,000 miles, when in reality it had over 250,000 miles. This is a clear case of odometer fraud, which is not only unethical but also a felony offense in many states, including South Dakota. Additionally, shortly after purchasing the car, the engine failed, leaving me with significant financial strain and a remaining loan balance of $1,700 on a $5,000 purchase. This situation has caused me considerable distress and hardship. I believe B&B Auto Sales engaged in deceptive and illegal practices, and I urge potential buyers to exercise extreme caution. I hope my review helps others avoid similar issues and that the dealership takes responsibility for their actions.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I recently purchased a vehicle from B &B Auto. The process from test driving the vehicle through the purchase closing was so smooth. Dirk and staff were so very pleasant and professional! There was absolutely no high pressure type sales, as you deal with so often when going into the vehicle lot and inquries, etc!
I recently purchased a vehicle from B &B Auto. The process from test driving the vehicle through the purchase closing was so smooth. Dirk and staff were so very pleasant and professional! There was absolutely no high pressure type sales, as you deal with so often when going into the vehicle lot and inquries, etc!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I have bought 2 cars from dirk he made my purchase easy he drove 50 miles to pick me up everything went smooth i live 400 miles away prices were fair
I have bought 2 cars from dirk he made my purchase easy he drove 50 miles to pick me up everything went smooth i live 400 miles away prices were fair
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
WITH 3 TEENS AND A WIFE , THE PEOPLE AT B &B ARE GREAT, WHEN EVER I NEEDED A CAR OR TRUCK , THEY HELPED ME GET THE RIGHT ONE. I,M VERY PLEASED WITH THEM, I WISH ALL DEALERS WERE LIKE THEM, HELPFUL, FRIENDLY,, THANK YOU FOR BEING THERE WHEN WE NEEDED YOU
WITH 3 TEENS AND A WIFE , THE PEOPLE AT B &B ARE GREAT, WHEN EVER I NEEDED A CAR OR TRUCK , THEY HELPED ME GET THE RIGHT ONE. I,M VERY PLEASED WITH THEM, I WISH ALL DEALERS WERE LIKE THEM, HELPFUL, FRIENDLY,, THANK YOU FOR BEING THERE WHEN WE NEEDED YOU
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great vehicle and great ppl to work with! My whole family was happy with our new purchase. I literally did everything from my home after seeing the vehicle and checking it out in person. Once they had everything- they called to see if I was in agreement- all paperwork was all ready for me- they walked me through it all- went in and signed it all and off we were! Thank you B&B auto!!!
Great vehicle and great ppl to work with! My whole family was happy with our new purchase. I literally did everything from my home after seeing the vehicle and checking it out in person. Once they had everything- they called to see if I was in agreement- all paperwork was all ready for me- they walked me through it all- went in and signed it all and off we were! Thank you B&B auto!!!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very friendly and helpful in getting the vehical to Brookings but then big fail by not cleaning up the truck. It was covered in bird crap and just dirty.
Very friendly and helpful in getting the vehical to Brookings but then big fail by not cleaning up the truck. It was covered in bird crap and just dirty.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 2.0
- Overall facilities
- 4.0
- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are sorry it was dirty but were very short handed at that time. We try to keep are vehicles as clean as we can but had people on vacation and could not get to it when we brought it from Huron. Sorry for the inconvience of coming to look at and not meeting your expectations.
Missing paperwork incorrect information on paperwork. Certified vehicle needed several repairs and they would not honor or reimburse for repairs. Did not want to take responsibility for certification declaration. Poor customer relations. Don't Bother there are better Auto dealers out there
Missing paperwork incorrect information on paperwork. Certified vehicle needed several repairs and they would not honor or reimburse for repairs. Did not want to take responsibility for certification declaration. Poor customer relations. Don't Bother there are better Auto dealers out there
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 3.0
- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We have never sold a vehicle to Jack Frost, need to know who you are to respond to poor review.