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City World Ford

(172 reviews)
Visit City World Ford
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–5:00pm
Tuesday 9:00am–9:00pm 7:30am–5:00pm
Wednesday 9:00am–9:00pm 7:30am–5:00pm
Thursday 9:00am–9:00pm 7:30am–5:00pm
Friday 9:00am–9:00pm 7:30am–5:00pm
Saturday 9:00am–9:00pm 8:00am–1:00pm
Sunday 11:00am–5:00pm Closed
New (888) 723-6434 (888) 723-6434
Used (888) 735-5984 (888) 735-5984
Service (888) 736-6631 (888) 736-6631

Reviews

(172 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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great service minial wait time

I like that I'm treated like my car and I are very important and that making sure we are made comfortable, well treated, best service at minimal waiting wait.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Clean

Great service I would recomend anyone to this location service is exceptional.good good good love it ok ok ok ok

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

They really work with you so that you can leave with a new car. I will definitely recommend City World Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very happy with my overall experience.

Romero was awesome. My experience at the ford dealership was stress less. The process was made easy and quick. I am in love with my new Ford focus 2016. My overall experience was so comfortable I felt like family! I would totally recommend this dealership to anyone looking to get a new car! Good luck ?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New Titanium

My lease was coming up and I was looking for an upgrade in vehicle without an upgrade in payments. Nick and Amadou at City World were fantastic. I was able to upgrade from my 2013 Ford Edge SEL into a 2016 Ford Edge Titanium for almost the exact same payments on my current lease. I was out of my old car and into my new one within a couple of hours. They were really nice and accommodating and even topped off the gas tank for me. This is my second experience with them and I have to say each time gets better and better. Definitely recommend the guys at City World to anyone looking to get a new FORD.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Worst Place Ever

I have it one star but honestly, they don't even deserve it. My mother and I were kept in there for almost nine hours and were treated very poorly, especially by the finance guy. I flew up to NY to help my mother buy trade in her old car and get a new one, and we're treated with such disrespect. If this is how they treat people with almost a perfect credit score (820), I can't imagine how they treat everyone else. The only reason why we endured this horrible experience was because I had to fly back to Florida the next day. So beware buyers, do not go to this dealership. The Ford flag should be pulled away from this dealership, if it can be called that.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service

Courteous service. Fast service. entered and exited very fast. Staff polite. I was offered a recall repair on my Ford Edge which I did not know of. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Buy your car here!

I would highly recommend city world ford for all your car buying needs. I am extremely satisfied and Clive was the most professional and helpful.. working with Freddie and the general manager Nick was an easy process. I was treated as family while buying my car..being a female i was apprehensive about buying but this was an amazing experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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City wide Ford Service Dept.

Efficient courteous honest friendly service. As promised my Vehicle was ready on time. The location is also close to NYC public transportation # 5 Train to Baychester Ave.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Service was great car was ready when promised Thank you for great work keep it up we'll return for work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Maria, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the service work performed on their vehicle. We look forward to seeing you again. Best regards, City World Ford Team