Reviews
From first seeing the car to the delivery, the attention
From first seeing the car to the delivery, the attention to detail and customer service was outstanding. Every question was answered promptly, any issued was immediately addressed. Couldn't be any happier.
From first seeing the car to the delivery, the attention
From first seeing the car to the delivery, the attention to detail and customer service was outstanding. Every question was answered promptly, any issued was immediately addressed. Couldn't be any happier.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Purchased a 22 F250 blacked out had some nice aftermarket
Purchased a 22 F250 blacked out had some nice aftermarket taillights. One had a minor crack in the plastic nothing that prevented it from working other side was perfect condition ( lights are the morimoto ones so 1k) they agreed to replace just the cracked one during the purchasing process. Took almost 3 months to receive the light due to back order. Once they had the truck they replaced the light but to my surprise when I picked it up both had been replaced with clear factory lights. And now the opposite side light doesn't work and is very loose. I have asked for my other lights back and the answer is always sorry don't have them if you want those buy them. In the original paperwork we aggred on Just replacing the cracked one not both and they did it with out asking if I'd be fine with stock clear lights. This is such a run around. Been waiting a week for Dave the GM to give me a call and still nothing.
Purchased a 22 F250 blacked out had some nice aftermarket
Purchased a 22 F250 blacked out had some nice aftermarket taillights. One had a minor crack in the plastic nothing that prevented it from working other side was perfect condition ( lights are the morimoto ones so 1k) they agreed to replace just the cracked one during the purchasing process. Took almost 3 months to receive the light due to back order. Once they had the truck they replaced the light but to my surprise when I picked it up both had been replaced with clear factory lights. And now the opposite side light doesn't work and is very loose. I have asked for my other lights back and the answer is always sorry don't have them if you want those buy them. In the original paperwork we aggred on Just replacing the cracked one not both and they did it with out asking if I'd be fine with stock clear lights. This is such a run around. Been waiting a week for Dave the GM to give me a call and still nothing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Tommy Aloisi is your msn!
Tommy Aloisi is your msn! Honest, Professional, Courteous, Friendly, and a Man of God! This was the most pleasant car buying we have ever experienced! Even with a slight snag after the purchase Tommy was relentless in pursuing our concern, until it was figured out AND we were happy with the outcome!!
Tommy Aloisi is your msn!
Tommy Aloisi is your msn! Honest, Professional, Courteous, Friendly, and a Man of God! This was the most pleasant car buying we have ever experienced! Even with a slight snag after the purchase Tommy was relentless in pursuing our concern, until it was figured out AND we were happy with the outcome!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind words! We’re thrilled to hear Tommy made your experience such a great one. His dedication, professionalism, and follow-through truly make a difference. We’ll be sure to share your feedback with him — and we appreciate you choosing us!
Our Pleasure!
Excellent service once again.
Excellent service once again. Thank you to Tine and the crew! I'll be back.
Excellent service once again.
Excellent service once again. Thank you to Tine and the crew! I'll be back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
Coinvent, walk-ins welcome, professional helpful
Coinvent, walk-ins welcome, professional helpful personnel, quick in an out for basic service and state inspection..
Coinvent, walk-ins welcome, professional helpful
Coinvent, walk-ins welcome, professional helpful personnel, quick in an out for basic service and state inspection..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!
They got me in within an hour.
They got me in within an hour. The part was outrageous. Door handle $375 probably a $50 part
They got me in within an hour.
They got me in within an hour. The part was outrageous. Door handle $375 probably a $50 part
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lenny, we are happy we could make your experience a positive one! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Cross roads did a great job from the first phone call to
Cross roads did a great job from the first phone call to delivering my vehicle. I would definitely recommend them to anyone. Rich was my salesman and did a great job.
Cross roads did a great job from the first phone call to
Cross roads did a great job from the first phone call to delivering my vehicle. I would definitely recommend them to anyone. Rich was my salesman and did a great job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for leaving such a great review and high star rating. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Customer service is great .
Customer service is great . Thank you Luis in the service department. Very helpful and great follow up regarding the status of my car.
Customer service is great .
Customer service is great . Thank you Luis in the service department. Very helpful and great follow up regarding the status of my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!
Very friendly and helpful explain everything step by
Very friendly and helpful explain everything step by step. Please asked for Sam he made sure i got the car I wanted. A 10 out of 10.
Very friendly and helpful explain everything step by
Very friendly and helpful explain everything step by step. Please asked for Sam he made sure i got the car I wanted. A 10 out of 10.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Crossroads Ford of Wake Forest, Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
The experience was painless and stress fee.
The experience was painless and stress fee. The dealership was clean, comfortable and uncluttered. The Salesman was on point. Thanks for a good experience!
The experience was painless and stress fee.
The experience was painless and stress fee. The dealership was clean, comfortable and uncluttered. The Salesman was on point. Thanks for a good experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!