Reviews
Service department is great to work with.and kept me informed on the progress on my vehicle.
Service department is great to work with.and kept me informed on the progress on my vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Alex and Naz were excellent! I’m super happy with my SUV and my experience.
Alex and Naz were excellent! I’m super happy with my SUV and my experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Ashley, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!
Danny with CR Ford has been terrific and responsive with my F250. I highly recommend them.
Danny with CR Ford has been terrific and responsive with my F250. I highly recommend them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Outstanding customer service! Salesman Roger Wells went above and beyond helping me select which vehicle best suited my needs and helped navigate all through the trade in and purchasing process. (Thank you Roger!)
Outstanding customer service! Salesman Roger Wells went above and beyond helping me select which vehicle best suited my needs and helped navigate all through the trade in and purchasing process. (Thank you Roger!)
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Scott, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!
These guys were pretty easy to work with. The sales manager did everything in the book to make the deal happen.
These guys were pretty easy to work with. The sales manager did everything in the book to make the deal happen.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!
Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Danny always goes out of his way to give me great service on my F150I don't trust anyone else for my service needs
Danny always goes out of his way to give me great service on my F150I don't trust anyone else for my service needs
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if you have any additional questions about services you received and thank you again for choosing Crossroads Ford of Wake Forest, Inc.!
Fast quality service. I was very happy with the work. Ni e clean waiting room.
Fast quality service. I was very happy with the work. Ni e clean waiting room.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
The dealership allowed me to take the vehicle to my mechanics for further inspection. I felt more secure purchasing the vehicle after the extra inspection. 2nd, their advertised asking price started lower than most I had observed in the area.
The dealership allowed me to take the vehicle to my mechanics for further inspection. I felt more secure purchasing the vehicle after the extra inspection. 2nd, their advertised asking price started lower than most I had observed in the area.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the 4-star rating, Michael! We’re glad you had a positive experience, and we’d love to know how we can make your next visit a 5-star one.
From first seeing the car to the delivery, the attention to detail and customer service was outstanding. Every question was answered promptly, any issued was immediately addressed. Couldn't be any happier.
From first seeing the car to the delivery, the attention to detail and customer service was outstanding. Every question was answered promptly, any issued was immediately addressed. Couldn't be any happier.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Purchased a 22 F250 blacked out had some nice aftermarket taillights. One had a minor crack in the plastic nothing that prevented it from working other side was perfect condition ( lights are the morimoto ones so 1k) they agreed to replace just the cracked one during the purchasing process. Took almost 3 months to receive the light due to back order. Once they had the truck they replaced the light but to my surprise when I picked it up both had been replaced with clear factory lights. And now the opposite side light doesn't work and is very loose. I have asked for my other lights back and the answer is always sorry don't have them if you want those buy them. In the original paperwork we aggred on Just replacing the cracked one not both and they did it with out asking if I'd be fine with stock clear lights. This is such a run around. Been waiting a week for Dave the GM to give me a call and still nothing.
Purchased a 22 F250 blacked out had some nice aftermarket taillights. One had a minor crack in the plastic nothing that prevented it from working other side was perfect condition ( lights are the morimoto ones so 1k) they agreed to replace just the cracked one during the purchasing process. Took almost 3 months to receive the light due to back order. Once they had the truck they replaced the light but to my surprise when I picked it up both had been replaced with clear factory lights. And now the opposite side light doesn't work and is very loose. I have asked for my other lights back and the answer is always sorry don't have them if you want those buy them. In the original paperwork we aggred on Just replacing the cracked one not both and they did it with out asking if I'd be fine with stock clear lights. This is such a run around. Been waiting a week for Dave the GM to give me a call and still nothing.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair