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Franklin Auto Exchange

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (4 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (4 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2006 VW Jetta TDI

I went here first to look at a car they had listed, as they were the closest of the possible candidates. The car was in amazingly good shape and the price was reasonable, so I saw no reason to look any further. The salesman was very helpful, and made the paperwork and registration a breeze to complete. I am very pleased with my purchase.

2006 VW Jetta TDI

I went here first to look at a car they had listed, as they were the closest of the possible candidates. The car was in amazingly good shape and the price was reasonable, so I saw no reason to look any further. The salesman was very helpful, and made the paperwork and registration a breeze to complete. I am very pleased with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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think twice

I am very disappointed with my purchase. It appeared that 2006 Subaru Tribeca was in accident in the past and poorly repaired. Rear end was plastered and painted over for quick sale. Eyad from dealership is looking to sell and does not care much about dealership reputation. Would suggest to think twice before buying a car from this dealership

think twice

I am very disappointed with my purchase. It appeared that 2006 Subaru Tribeca was in accident in the past and poorly repaired. Rear end was plastered and painted over for quick sale. Eyad from dealership is looking to sell and does not care much about dealership reputation. Would suggest to think twice before buying a car from this dealership

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2006 Saturn Vue Awd V6

My experience with Franklin Auto was great, him and his brother make car buying Easy, but...I purchased a 2006 Saturn Vue this year ''AS IS'' and it has so many problems i only had the car for a few weeks and already have to invest my whole paycheck into the car smh.. their good people but no one available for Questioning about the Auto,i dont think this car was ever checked out before being put out for Sale but they got them a dummy and that is me for not really checking the car out before i purchased ugh, overall they got there money and i got what i paid for as well ''Headache''

2006 Saturn Vue Awd V6

My experience with Franklin Auto was great, him and his brother make car buying Easy, but...I purchased a 2006 Saturn Vue this year ''AS IS'' and it has so many problems i only had the car for a few weeks and already have to invest my whole paycheck into the car smh.. their good people but no one available for Questioning about the Auto,i dont think this car was ever checked out before being put out for Sale but they got them a dummy and that is me for not really checking the car out before i purchased ugh, overall they got there money and i got what i paid for as well ''Headache''

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Best used car buying experience, ever!

I was very pleased with my purchase at Franklin. I bought the 2007 Touareg over the internet just seeing the pictures. It was even better in person. The buying process was quick and painless. To top it off I got a spare key in the mail today, that they found, and mailed to me. That really goes above

Best used car buying experience, ever!

I was very pleased with my purchase at Franklin. I bought the 2007 Touareg over the internet just seeing the pictures. It was even better in person. The buying process was quick and painless. To top it off I got a spare key in the mail today, that they found, and mailed to me. That really goes above

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We always try to make our customers happy.All I can say is enjoy your Touareq TDI.

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