Reviews
Very competent and supportive staff.
Very competent and supportive staff. Verdi used on the customer’s unique needs and situation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tierra was helpful and accommodating.
Tierra was helpful and accommodating. Everyone was very respectful. I would recommend my friends and family to this dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very helpful, found the staff and Roberto to be nice,
Very helpful, found the staff and Roberto to be nice, made a good deal amd I am happy so far.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Michael was super friendly and it was such a great
Michael was super friendly and it was such a great experience I didn’t think it took so long wasn’t long at all to go thru that process.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
No one knows what is going on.
No one knows what is going on. Car came back dirty. It took over a month to replace the battery
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We recognize that waiting over a month for a battery replacement while dealing with unclear information is unacceptable. Additionally, receiving your vehicle back in an unsatisfactory condition adds to the disappointment. We are sorry to hear that you feel this way about your recent visit. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 so we can address these issues directly and work toward a resolution.
Not a good experience, I made an appointment for an oil
Not a good experience, I made an appointment for an oil change, service is not very organized I had to wait 3 hours for an oil change and when the 3 hours was up I went to the service desk and I was told that I was third in queue so I would have to wait another 3 hours, I couldn’t wait any longer so I just asked for my vehicle back! A person shouldn’t have to wait 6 hours for an oil change, if service is backed up, service agents should let us know at the time of making the appointment, that way proper arrangements can be made, and plan to leave the vehicle till the next day. I wasn’t treated with respect and they made it seem as taking the appointment, like a joke. It makes it look like Reliable has no pride and no respect for their clients, and their time. When I asked the reasons why it was taking so long if it’s only oil change, I was given the same answer by three service agents very rehearsed, and very disappointing. Do better!
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Waiting several hours for a scheduled oil change is unacceptable, and we understand how frustrating and inconvenient that must have been—especially when communication about delays wasn’t handled properly. We take your concerns seriously and would like the opportunity to make this right and review what went wrong with your appointment. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.
Very nice, personalized, and attentive staff all around,
Very nice, personalized, and attentive staff all around, my 1st and now new 2nd Chevrolet only goes to this dealership for service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
She was very Knowledgeable, friendly, and helpful.
She was very Knowledgeable, friendly, and helpful. Made the process go smoothly and no fuss
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service, we originally only came in to see about
Great service, we originally only came in to see about test driving some vehicles but Tierra was extremely helpful and we wanted to do our business with her. Will definitely refer our friends and family to her.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good scheduling, customer service rep was friendly,
Good scheduling, customer service rep was friendly, timely service Had bad experience in past visit
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair