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Illinois Valley Auto Group

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (18 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (18 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Illinois Valley Auto Group from DealerRater.

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Assisted by sales associate Rose Nave, exceptional customer service and help with purchasing a used truck. Purchased a 2014 used Chevrolet 1500 crew cab. Very very satisfied with the service and help given from Illinois Valley Auto Group and would recommend anyone to shop there for new OR used vehicles!

Assisted by sales associate Rose Nave, exceptional customer service and help with purchasing a used truck. Purchased a 2014 used Chevrolet 1500 crew cab. Very very satisfied with the service and help given from Illinois Valley Auto Group and would recommend anyone to shop there for new OR used vehicles!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Drove 3.5 hours for a truck they had. Matt was great. Even after getting home and noticing an issue they were awesome and helped take care of the issue.

Drove 3.5 hours for a truck they had. Matt was great. Even after getting home and noticing an issue they were awesome and helped take care of the issue.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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makes the buying process easy and fun and they have great inventory! thanks guys I will be back when I'm ready to buy my next car!!

makes the buying process easy and fun and they have great inventory! thanks guys I will be back when I'm ready to buy my next car!!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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My wife and I recently bought a 2009 G6 from them. They had great cars, great sales people, and awesome facilities. Damien was he one who helped us and he was very patient, friendly, and knowledgeable. We all definitely recommend any that we know needs a car!

My wife and I recently bought a 2009 G6 from them. They had great cars, great sales people, and awesome facilities. Damien was he one who helped us and he was very patient, friendly, and knowledgeable. We all definitely recommend any that we know needs a car!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Our sales person was Rose and she took us expertly through the buying process. Car was delivered very clean and we've already put a good 500 miles on it without an issue. The only issue was the car was from Canada and the owners manual was in French. Managed to find a pdf online with English.

Our sales person was Rose and she took us expertly through the buying process. Car was delivered very clean and we've already put a good 500 miles on it without an issue. The only issue was the car was from Canada and the owners manual was in French. Managed to find a pdf online with English.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The knowledgeable staff made buying a car very easy. No run around, everything was exactly what we expected from the website. Definitely recommended, and will return!

The knowledgeable staff made buying a car very easy. No run around, everything was exactly what we expected from the website. Definitely recommended, and will return!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Why would you buy a vehicle anywhere else? Why?I bought a pre driven Nissan. Great deal and great people! Thanks again. Great selection, great price.

Why would you buy a vehicle anywhere else? Why?I bought a pre driven Nissan. Great deal and great people! Thanks again. Great selection, great price.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bought a truck and traded a minivan. be sure to check your vin carfax history. I just sold a truck I bought from there before they closed and now re-opened. They buyers bank said the truck had been in a accident and had a trans part changed. This can affect your selling success Big Time. Just check first. Otherwise they are way more fun than Kenn who I bought the minvan from. And Haggerty...run away!

Bought a truck and traded a minivan. be sure to check your vin carfax history. I just sold a truck I bought from there before they closed and now re-opened. They buyers bank said the truck had been in a accident and had a trans part changed. This can affect your selling success Big Time. Just check first. Otherwise they are way more fun than Kenn who I bought the minvan from. And Haggerty...run away!

Rating breakdown (out of 5):
Customer service
4.0
Buying process
4.0
Quality of repair
—
Overall facilities
—
Overall experience
3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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John made our buying process very relaxed and smooth. He showed us extra detailed pictures to ease our concerns. He answered all of our questions without getting annoyed. We got the best loan we could ask for and everyone was very welcoming and helpful.

John made our buying process very relaxed and smooth. He showed us extra detailed pictures to ease our concerns. He answered all of our questions without getting annoyed. We got the best loan we could ask for and everyone was very welcoming and helpful.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had a great time buying my truck at Illinois valley auto group. The guys there were very casual and friendly and made the whole process very easy and efficient. The truck I bought was very clean and they were very down to earth and upfront about everything. I would definetly say you should buy a car from them. They had a great selection on the lot and were very quick at responding with information when I emailed them before driving out there. Very smooth experience all around. A+, IVAG. Thank you!

I had a great time buying my truck at Illinois valley auto group. The guys there were very casual and friendly and made the whole process very easy and efficient. The truck I bought was very clean and they were very down to earth and upfront about everything. I would definetly say you should buy a car from them. They had a great selection on the lot and were very quick at responding with information when I emailed them before driving out there. Very smooth experience all around. A+, IVAG. Thank you!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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