Reviews
Write a reviewDont Trust Them!
Tried to buy a car from Jeff after seeing it online beginning Friday afternoon. Asked for pictures Friday at 2:00 PM. Didn't actually receive any pictues of the car til Saturday at 10:00 AM. He sent three pictures, and once I saw them I was very interested, but asked for a couple of other pictures of some defects we talked about on the phone. I sent an email at 11:43 and asked for a final price and more pictures and said I'd be willing to put down a deposit that day. When he finally bothered to send me an email over 4 hours later, the price was good so I called back at 5:20 and left a message to say I accepted the offer and wanted to get them a deposit and to call me back. I never heard back form them that Saturday. I chased down my salesman on Monday to ask what was going one, and found out they went off and sold the car to someone else. They should have had the decency to call on Saturday to tell me. They fit the stereotype of a used car salesman. Thanks for wasting my time.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
This person was a phone customer from Chicago. Although we value all of our customers, we can only do so much over the phone. We had requested a deposit to hold this vehicle several times, however with Friday and Saturday business being so hectic, we must keep our local (in the store) customers our #1 priority. That being said, a local shopper purchased the vehicle before we were able to secure a deposit from our friend in Chicago. We regret this happening and encourage our shoppers to visit when applicable.