CarMax Riverside

The dealership was clean, put together, and everyone working there was helpful. The car was ready for me at the appointment time I scheduled day of.

Shani is the best, understood what I wanted and handled everything for me fast and easy !

Although I appreciate Shawni and her supervisor helping me purchase a car, I took it to my mechanic and there were several things wrong with it. The tire light came on after I left rhe dealership. This has happened a couple of times before with other dealerships, so it doesn’t help my relationship with carmax. I don’t have a lot of respect for the company. It cost me $170 out of pocket to get the car checked by my trusted mechanic and the time, $ and effort to go back to carmax to get it fixed then have my mechanic look at it again is costly, disappointing and frustrating to me.Finally, how would Carmax executives, supervisors or employees like it if my tire was not working properly and I got into an accident with one of them? How would the executives, supervisors or employees and their families like it if they were seriously injured or killed? I know I don’t like the thought of that, so you decide Carmax, what is the cost-benefit ratio to you? Carmax’s image, reliability, revenues or your livelihoods? Pick one. You can’t have it all when I get a defective product and it’s a risk to public safety.

If I didn't talk so much like an old man, I would have been finished with business in under 2 hours. Which was great! Thanks, CARMAX Riverside.

Buying the 4runner was great. Customer service still hasn't responded about replacing the door seals.

The sales department is clueless about knowing anything about the car. Finance dept is extremely rude!

Excellent. I was able to choose the vehicle, have it delivered so I could test drive it and the agent who assisted me was informative, friendly and and answered all of my questions. I purchased my last vehicle 16 years ago and wouldn’t go anywhere else. Thank you CarMax of Riverside!!! Thank you Anthony Rubio!!!

When buying a car great customer service. After purchase horrible customer service and attitudes. My battery needed replace within 24 hour of purchase 4/8/2026, service department employee was rude so much I did not want her to help me, I was given Steven Dena which was great because he was helpful. There was another issue the replacement of two hitch cover service order RO#346755 on 4/9/2026, I have been waiting and was told today the part was returned because allegedly when they called I told them I did not want the repair, which is a blunt lie. The representative who sold me the car Ramiro Avila was upset about this missing part he said he would have seen it before giving me the car he also starting question where I had been with the car, the neighborhood I live as the reason the hitch was missing, he went as far if accusing me of stealing the part. He even told Steven Dena these allegations and that is why I believe the story that I refuse the part is a lie.

Every single person was so helpful and friendly! It was very easy and stress-free to go through Carmax, especially dealing with my trade in too!! Highly recommend

The experience was good. Victor was extremely helpful and courteous. I would recommend the dealership in Riverside.