Champion Chrysler Jeep Dodge Ram of Lansing

I worked with Phil in the service department and Anita in the body shop. Both we're extremely helpful and made sure any questions I had were answered immediately. I could not believe the difference in how the car looked and performed. And the young man who did the interior detailing should get a raise!

I have been going to Champion since 2008 with 3 different vehicles for service. Bryan has always been on top of what the car has needed and recommended service. He has also helped out with emergencies of non scheduled appointments, because things happen with out warning. Tina has also been on the ball over the years as has other service professionals. When issues arrived on one of the cars, Jeff the service manager was helpful and we came to a mutual agreement.

I had bought a new car from Loren about 4 years ago. I went back to get another one and found that Loren had returned to the dealership. I bought another Grand Cherokee from him and it was as easy as it was the first time. Thanks, Loren for being our salesman. Your professionalism, compassion and friendly demeanor is why we came back.

Shane, Dan and Jammie did an awesome job finding me the Jeep that was right for me. I had a very tight budget and they worked with me to bring the price down to something that I could afford. They were very friendly and helpful. I don't think that I will ever shop at another car dealer again, Champion has my business for life.

There is not a better Sales team out there then Dan Dove or Shane! I had no previous established credit so I knew going into it that looking for a newer vehicle may take a little bit of digging and searching to find the one I want. 2 weeks later and 6 vehicles later we found one that I exactly wanted. I cannot thank both of them, and the entire team, for being in my corner the entire time fighting along side me to get me into a newer vehicle! Thank you guys!

I went into Champion Chrysler to look at a Cherokee. My salesman, Loren, was courteous and professional. He put me at ease immediately and made me feel like a friend. We drove the car, he presented me an offer but I needed more for my trade. Loren was able to get that done and the deal was made. Not once did I feel pressured during the time I was there. I want to recommend Loren and the Champion Chrysler dealership. I would also like to thank Matt in finance for getting me a great interest rate that made my payment lower than I was quoted.

Paper work states repairs wete made. Ssid windshield wiper was repaired but it floped every where. And they did fix, when I told them the paper work said u replaced it. Clearly that was wrong.I told the sales woman about other repairs that the car needed. Her response was'we cant make a used car new'..after calling and emailing managers they now are fixing it. It will be 3 days and NO loaner. That stinks. Don't know yet to know of the car is a lemon or not. I have tp dign a dovument dtsting i wpnt ve on amd need more repairs. I jppe theyer honest and gic it right. I pray it is a good one. I got a settlement and I can't go out and buy an other one. :/ Of course theyer friendly ,they want a sale!!!

I purchased a car from Champion one year ago, and even though I was in a rush to get a "new" vehicle, I went to a dealership (instead of private sellers) because I THOUGHT they would be honest with me and NOT give me a car that needed work done. When I looked for a Jeep online, I contacted them asking to see a certain Jeep (with all of the specific vehicle info included). They contacted me saying that the vehicle will be at the Lansing location in the morning so I showed up and they proceeded to tell me that the vehicle had been sold. But on my way home, they called me because they realized that they were looking at the wrong vehicle, and I could come in the next morning to look at the Jeep I saw online. The next morning I came in and found out that the original Jeep I looked at was now sold!!! WHAT?!?!? AND ALL OF THAT WAS BEFORE I BOUGHT A VEHICLE!!! Foolishly, when they said they had similar Jeep that I could look at, I stayed (My then current vehicle was on its last legs, so I was a little desparate). They even provided a document that stated that this new Jeep (06 Commander) was in much better condition than others of that year. I ended up purchasing the vehicle (no extended warranty because "it's a dealer! They would be screw me over!" HA!) and quickly, I discovered issues! Here's the list: - 6 year old battery that had issues & quit within a few weeks - Bad suspension - Refurbished transmission (they told me this later) - Missing transmission fluid tube plug (it was open to the elements until I discovered it months later) - Who knows what else?!! My vehicle is now in the shop getting checked out, and on the test drive alone, they noticed a few other possible issues I took the vehicle back into Champion after I discovered the issues above, and they told me that they would look over the entire vehicle and "see what we can do for you after the inspection". They found the issues listed and here's what they told me that they could do for me: NOTHING!!!! First, they told me, "You could have had the vehicle inspected by someone else before you bought it." ARE YOU SERIOUS?!?!? Then, they told me that because I didn't purchase the extended warranty, they couldn't do any repairs for free; I would have to pay for the repairs. DO NOT BUY, TRADE, VISIT, CALL, OR THINK ABOUT GOING TO CHAMPION FOR ANYTHING!!! ***Champion Reps, don't bother replying to this review with "We're sorry that your experience didn't meet your expectations." From what you've told me and what I've read in other reviews, you're not sorry. AGAIN, DO NOT BUY, TRADE, VISIT, CALL, OR THINK ABOUT GOING TO CHAMPION FOR ANYTHING!!!

The vehicle I bought less than 1 yr ago now has motor gasket, motor, and major brake issues. Less than 2,000 miles and breaks went totally out. They then tried to argue it was as is. After dealing with different managers etc and told them there "whatever point inspection" should have caught a didn't. Sold me a bumper to bumper warranty which later to find out does not cover hoses and gaskets. The sold me something which was not there and then quoted over $2500 to replace the gaskets. After 30 minutes dealing with the cashier they finally let me take the van. I did the job in am afternoon for $35 in parts. They also tried tell me more issues for another $2500 which a mechanic told me was B.S. I now trying to sell this lemon... thanks for all the hassel champion. Bottom line sales and service are both horrible

This dealership is terrible. And their service department is the worst I have ever used. I bought my vehicle here but will take it to another Dodge dealership for any future service.