Plainfield Auto Sales

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
10 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    March 17, 2019

    Greg (the owner) ultimately gave us the run of the mill. Did absolutely nothing after selling me a faulty warranty. Had no clue my truck (which he sold... to me after his salesman offered me a lower price and they argued about it publicly.... AWKWARD!!) had a 6” lift (to his credit he admitted to) and sold me a warranty for a 4” lift. After initially posting a negative review for Greg’s cluelessness, he said he would work with us if I took my review down - which I did even though that’s not how you do business. Over a month later without my truck, and making us tow it to a different mechanic, he does nothing. There’s a lot more condemning information I’m withholding from posting publicly out of respect for Greg’s small business (but my patience is running dry). Greg, before you incoherently respond to my review like you did on Facebook or threaten me to take this down again... a couple things.... 1. You’re correct - I don’t want to sign a warranty refund. I know this is incredibly difficult for you to comprehend, but I would like warranty coverage on my truck (the good part that actually works ya know?) and I’m not willing to sacrifice that. 2. You did offer me headlights back in May 2018.... that I never asked for nor want after you and your salesman argued about the price of my truck (a difference of about $550 in total). Consider it a donation. 3. You blamed this situation on me using the cliche “sometimes the problem isn’t the dealer”. Nice... but can you explain to me how I am in the wrong here? I didn’t sell myself the faulty warranty - YOU DID. Without that “oopsies” we wouldn’t be in this boat. It started with you and you were capable of fixing it. “Sometimes the dealer is clueless”.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    February 14, 2019

    test drove a truck, my first diesel,the heat didnt really get hot noticed it was a lil smokey, white smoke,, i ask point blank if it was an issue was told... NO, ITS A COLD DAY TAKES FOREVER TO WARM UP A DIESEL AN SMOKE WAS COMING FROM ALL EXHAUST IT WAS A COLD DAY, so brought a truck drove it 3 days over heated, turns out injectors are burnt up all pistons were not firing properly and motor needs extensive work. took it to 2 different places to be looked at, both said same issues were wrong, only differences were labor prices. just saying ..BUYER BEWARE EVEN ASKING THE RIGHT QUESTION DOESN'T MEAN YOU'LL GET THE TRUE ANSWER.....

    4.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
  • March 14, 2019

    Applied for financing online. Emailed Chane all the paperwork he needed. I came in early evening and all documents were ready to be signed and the truck... was ready for a test drive when I arrived. Time spent in the office was easily 1/8th of the time I spent in Honda in Avon when I financed our previous vehicle.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 15, 2018

    Called a day before for an inquiry for a vehicle. Said I as coming to see it at a certain time. Called and let them know I was on my way to look at it... again and they said they sold it 15 min ago. Terrible service. If an appointment is set up for a vehicle you should not sell it out from under someone.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Antonio we could't agree more, after not showing for your first two appointments, what were we thinking, selling it to a customer that actually showed... up. I am sorry for your inconvenience

  • 5.0 out of 5
    August 27, 2018

    This place was wonderful. The employees were very helpful and friendly. Didnt try to sell something I didnt want. I gave them my budget and they really... worked with me to not go over it. Quality of the vehicles were great.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your recent purchase, we strive hard not to play any games when it comes to helping meet our customers needs. Thank you for noticing!, a...nd remember us the next time you are in the market.

  • 5.0 out of 5
    July 10, 2018

    I was looking at a hummer h2 and I explained to the dealership I wqs traveling 400 miles to come get it. They went to great lengths to make sure I reviewed... the vehicle from every angle. They took additional photos...They zoomed in on little corks if the car...They offered to shoot a video...They answered almost 100 questions. They are as honest as can be and invest a lot of time to earn your business. It turned out that I went with a different vehicle somewhere else (just in better shape) and they still thanked me for considering their vehicle. Brent was the salesman and you can definitely shop here with confidence. Thank you for all your help.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am truly sorry that i couldn't earn your business, but I am extremely grateful for your comments. Hopefully next time!

  • 5.0 out of 5
    June 2, 2018

    I have shopped for many cars and truck in my life, and this was by far the easiest and smoothest transaction I have ever experienced. Their Trucks were... Top Notch and priced fairly. I would definitely recommend this dealership.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 23, 2014

    Just picked up a used 4x4 Dodge, the truck is great, the price was fair, and the deal was made without any silly games!! I would definitely recommend them.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    THANK YOU VERY MUCH FOR YOUR KIND COMMENTS, IF THERE IS EVER A NEED IN THE FUTURE PLEASE DO NOT HESITATE TO CONTACT US.

  • 4.0 out of 5
    June 23, 2014

    I had a very pleasant experience buying my truck Dan was great to work with.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate you taking the time to post your comments, and if there is anything in the future that you need do not hesitate to contact us.

  • 5.0 out of 5
    June 11, 2013

    I will recommend them to everyone I know, and beyond. Their service is EXCELLENT. Their Facilities was A-PLUS Clean. The Buying Process was easy. The staff... was very friendly. The mechanics was knowledgeable. We will look to them in the future for another vehicle. We give them a 5 star + rating.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    THANK YOU FOR YOUR COMMENTS, WE TRY EXTREMELY HARD TO KEEP THE FACILITY CLEAN AND PROFESSIONAL, THANK YOU FOR NOTICING. IF YOU EVER NEED ANY HELP IN T...HE FUTURE DO NOT HESITATE TO CALL.