Reviews
From start to finish Cody was extremely knowledgeable,
From start to finish Cody was extremely knowledgeable, resourceful and patient as we worked to find the best vehicle for our family. The overall experience with Cody working with us during our purchase experience was unbeatable. Thank you Cody for providing excellent customer service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Morrie's 394 Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Cody, and it was a pleasure having you at the dealership. We appreciate your review!
Chad the service manager went above and beyond, when he
Chad the service manager went above and beyond, when he didn’t have to, to fix my car after another dealership messed it up. He went after that dealership and saved me from having to bring my car back to that same dealership that caused these problems. I highly recommend dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out, Kayla. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Morrie's 394 Hyundai!
Low key sales approach, great experience trading in and
Low key sales approach, great experience trading in and easy to deal with all around. One of the best new car buying experiences we’ve ever had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback on your recent visit to Morrie's 394 Hyundai. It's great to hear that we were able to assist you and that you had such a positive experience.
Chad: Disappointed in your service; Lack of
Chad: Disappointed in your service; Lack of communication & lack of concern are the two biggest factors. Had an appointment on Tuesday finally had to pick up the car on Saturday because of lack of transportation. If you want to hear all about our experience would be more then happy to explain in detail.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Keith, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I would like to set up to pick your vehicle up and drop off a loaner vehicle at no cost, so we can evaluate the vehicle. I would like to make this right for you. Please feel free to reach out at your earliest convivence My direct line is 952-449-2050 Again, I am very sorry for your recent service visit. Chadd Moreno Service Director
I received an email advertising a 2025 Ioniq5.
I received an email advertising a 2025 Ioniq5. I previously looked at the 2024 Ioniq5 2 weeks earlier and decided I wanted 2025 model. The email advertisement said the car was $15,000 off. Sales manager would not honor the price. I called to set up appointment that evening. Salesman said nothing about the car not being available. I told him that the 2025 is what I was interested in. When I arrived, the salesman I was working with said, "the car wasn't avail". It was ordered by another customer and we could only look at the outside. The dealership new 2 weeks ago the car wasn't available. The 2025 models they were receiving were preordered. Why would they advertise a car that was preordered. I think this was the 1st or 2nd 2025 Ioniq this dealer has received from Hyundai. You can't tell me they didn't know. My 3 issues are- 1. They wouldn't honor the price as advertised. 2. The car advertised was never even available. Very misleading. 3. The salesman I spoke to on the phone could have told me it wasn't avail. I wasted a trip. Below was part of the email they sent. Electric, AWD, automatic, 5 miles, Digital Teal, stock # SY002990, new, The vehicle shopping experience should be as easy, fun and exciting as owning your new car. That's why we created Buy Ha... view details MSRP $59,890 Discount $15,024 MORRIE'S BEST PRICE $44,866 Very disappointed to say the least. I worked with A.J, none of it was his fault in anyway. He was caught in the middle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Lousy!
Lousy! Period. Went to look at new cars. Wanted to stick with the same sales person from beginning to end, but was tossed around from one to the other like rotting meat. I even told them I would like to buy in cash and was ready to buy. Didn't seem to make any difference. Had appointments with sales person, who never showed up. The last time I was there (The place was not busy at all) The sales girl went to check with management on something, never came back, sent a different sales guy to help me out. Gave me some xx excuse why she could not return. I would't spend a dime there and will not ever go back. Still without a car, but will find one elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Financing portion of transaction took WAY too long.
Financing portion of transaction took WAY too long. We communicated that time was limited, but felt that request was ignored. We expressed a preference for paying cash, so it was very unreasonable. Dealing with Cezanne Martin was a joy, and she did her best to extract us from the financing piece of the deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
One stop shop!
One stop shop! Great people and great service. Ryan Becker sales person was amazing! Ryan was so informative and through making sure I had a great experience. I would highly recommend anyone looking for a quality car and honest salesperson, go to Morrie’s and see Ryan Becker.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Ryan to be a positive one. Please don't hesitate to reach out if you need anything else.
Chadd was outstanding.
Chadd was outstanding. He knows his craft very well, he helped us select a reliable vehicle within our price range. We found the vehicle we wanted online, called him up, he had it cleaned and ready for us to test drive the same day. First class service from the first phone call to leaving the dealership with our new vehicle. We had a fantastic experience and couldn't be happier with our purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jason, It's fantastic to hear that Chadd provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Morrie's 394 Hyundai!
Very disappointing.
Very disappointing. Was working with a salesperson who said they were going to run the car out to us to have us test drive, after I told him we were very interested. We had finalized price and discussed how I was going to pay them cash. He got tied up with a customer all day and didn't make it out to us. (Let's see, maybe find someone else in the dealership that isn't doing anything and have them run it out to us.) That same night, the car gets sold out from under us. I had asked about putting down a deposit, but another gentlemen that I spoke to said, no that we had to look at the car before they'd accept a down payment. How about first, going to the first customer that was interested (me) and saying that they had another interested party and that I would have to put a non-refundable deposit down sight unseen, if I wanted the car. Communications across their sales group is obviously not good. Huge disappointment after spending a lot of time searching for this car. And of course they have nothing else comparable to offer us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Freddy, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
