Reviews
Friendly and helpful service reps and team.
Friendly and helpful service reps and team. Waiting room was comfortable and snacks were good. No complaints and I'll be back
Friendly and helpful service reps and team.
Friendly and helpful service reps and team. Waiting room was comfortable and snacks were good. No complaints and I'll be back
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!
I haven’t been coming here for a while.
I haven’t been coming here for a while. Service was bad and difficult to get an appointment. It seemed to improve. Service departed still weak on returning calls.
I haven’t been coming here for a while.
I haven’t been coming here for a while. Service was bad and difficult to get an appointment. It seemed to improve. Service departed still weak on returning calls.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We sincerely value your business and look forward to your next visit.
I have in patronizing family Hyundai for almost 20 years!
I have in patronizing family Hyundai for almost 20 years! What has kept me coming back is the excellent customer service and friendly demeanor of the staff specifically Colin lately! Colin has been my service advisor for a couple of years now and I've truly enjoyed working with him!
I have in patronizing family Hyundai for almost 20 years!
I have in patronizing family Hyundai for almost 20 years! What has kept me coming back is the excellent customer service and friendly demeanor of the staff specifically Colin lately! Colin has been my service advisor for a couple of years now and I've truly enjoyed working with him!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
As a customer for almost 20 years I am pleased with the
As a customer for almost 20 years I am pleased with the service from Family Hyundai. Typically I get excellent service. However, on the rare occasions when they don't get it right they go above and beyond to make things right.
As a customer for almost 20 years I am pleased with the
As a customer for almost 20 years I am pleased with the service from Family Hyundai. Typically I get excellent service. However, on the rare occasions when they don't get it right they go above and beyond to make things right.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.
This was my 2nd visit to the dealership with the same
This was my 2nd visit to the dealership with the same problem (car shakes/jerks when driving slow or slowing down). Each time they do a test drive, they cannot detect the problem. Each time I leave and drive a day or two the issue occurs. There needs to be a better plan than for me to keep bringing it back, and the service department not finding the issue. It happens sporadically when I am driving it. I go to family because i like the service center, but they are 20 miles from my home, and each time i have an appt scheduled I have to drive 20 miles to bring it in to be told they can't detect the issue. Also, normally after driving 20 miles it does not happen. The Salesperson said when it happens again just bring it in, but again...you are so far from my home. There is a much closer dealer, and although i prefer Family's service center, but I may have to change locations. it's very frustrating. That all being said...I don't hold this against my service rep. but the actual mechanics should have other options or spend more time or test drive at different times to try and actually experience the problem. But there have been no suggestions or options, other than when it happens again, bring it back...ughh
This was my 2nd visit to the dealership with the same
This was my 2nd visit to the dealership with the same problem (car shakes/jerks when driving slow or slowing down). Each time they do a test drive, they cannot detect the problem. Each time I leave and drive a day or two the issue occurs. There needs to be a better plan than for me to keep bringing it back, and the service department not finding the issue. It happens sporadically when I am driving it. I go to family because i like the service center, but they are 20 miles from my home, and each time i have an appt scheduled I have to drive 20 miles to bring it in to be told they can't detect the issue. Also, normally after driving 20 miles it does not happen. The Salesperson said when it happens again just bring it in, but again...you are so far from my home. There is a much closer dealer, and although i prefer Family's service center, but I may have to change locations. it's very frustrating. That all being said...I don't hold this against my service rep. but the actual mechanics should have other options or spend more time or test drive at different times to try and actually experience the problem. But there have been no suggestions or options, other than when it happens again, bring it back...ughh
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Excellent Service Joann was there from beginning to end.
Excellent Service Joann was there from beginning to end. Great Customer Service she deserves a raise.
Excellent Service Joann was there from beginning to end.
Excellent Service Joann was there from beginning to end. Great Customer Service she deserves a raise.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Been using them for 22 years.
Been using them for 22 years. Excellent dealer. I love working with both techs and salespersons.
Been using them for 22 years.
Been using them for 22 years. Excellent dealer. I love working with both techs and salespersons.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!
We live this dealership.
We live this dealership. Christy is the BEST!!! Everett Warner and Maria Warner. We tell our friends. My children have bought 3 cars!!
We live this dealership.
We live this dealership. Christy is the BEST!!! Everett Warner and Maria Warner. We tell our friends. My children have bought 3 cars!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Family Hyundai has an excellent service department.
Family Hyundai has an excellent service department. I always feel confident that all items on my car are taken care of.
Family Hyundai has an excellent service department.
Family Hyundai has an excellent service department. I always feel confident that all items on my car are taken care of.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.
My experience is always top notch, family Hyundai Tinley
My experience is always top notch, family Hyundai Tinley Park is the dealership of choice.
My experience is always top notch, family Hyundai Tinley
My experience is always top notch, family Hyundai Tinley Park is the dealership of choice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!
Top notch!!!!