Family Hyundai

This was my 2nd visit to the dealership with the same problem (car shakes/jerks when driving slow or slowing down). Each time they do a test drive, they cannot detect the problem. Each time I leave and drive a day or two the issue occurs. There needs to be a better plan than for me to keep bringing it back, and the service department not finding the issue. It happens sporadically when I am driving it. I go to family because i like the service center, but they are 20 miles from my home, and each time i have an appt scheduled I have to drive 20 miles to bring it in to be told they can't detect the issue. Also, normally after driving 20 miles it does not happen. The Salesperson said when it happens again just bring it in, but again...you are so far from my home. There is a much closer dealer, and although i prefer Family's service center, but I may have to change locations. it's very frustrating. That all being said...I don't hold this against my service rep. but the actual mechanics should have other options or spend more time or test drive at different times to try and actually experience the problem. But there have been no suggestions or options, other than when it happens again, bring it back...ughh

Excellent Service Joann was there from beginning to end. Great Customer Service she deserves a raise.

Been using them for 22 years. Excellent dealer. I love working with both techs and salespersons.

We live this dealership. Christy is the BEST!!! Everett Warner and Maria Warner. We tell our friends. My children have bought 3 cars!!

Family Hyundai has an excellent service department. I always feel confident that all items on my car are taken care of.

My experience is always top notch, family Hyundai Tinley Park is the dealership of choice.

Excellent service and sales team Can't say enough about the servicing of my Hyundai's Bought a new Tucson and Mayweather and Matt were good to work with.

As always great customer service. Was in and out promptly with all my requests handled as needed. keep up the good work.

Great customer service. Got me in and out. They’re great up there. They got me right 💪🏾

Everyone that I had contact with during my appointment was very courteous & friendly keeping me advised on the progress of the work on my vehicle.