Skip to main content

Audi Grapevine

(1,909 reviews)
Visit Audi Grapevine
Sales hours:
Service hours: 9:00am to 2:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–6:00pm 8:00am–5:00pm
Sunday Closed 9:00am–2:00pm
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (866) 335-0889 (866) 335-0889
Used (866) 316-4393 (866) 316-4393
Service (866) 346-6213 (866) 346-6213

Reviews

(1,909 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Grapevine from DealerRater.

Want to share your experience with this dealership?

Write a review

Great service. From working with my advisor to schedule...

Great service. From working with my advisor to schedule the appointment, the reminder via email the team that worked on my car to complete the repairs and clean it up. Everything was perfect

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The team at Grapevine Audi provides exceptional service...

The team at Grapevine Audi provides exceptional service and helped me get a fair if not great deal on my new Audi Q5. I’d like to shout out to Ace for his professional, respectful and prompt communication with me through the purchase process which took about 2 weeks as I made my decision. I would highly recommend Ace and the Grapevine team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

WARNING!!! STAY AWAY! Worst dealership sales people in...

WARNING!!! STAY AWAY! Worst dealership sales people in DFW. Do not deal with these slime xxxxx. Completely unethical and dirty. Don’t waste your time......

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Not very impressed

Upon arrival was told no loaner was available, made my reservation approximately 2 weeks ago. Eventually a loaner became available. In addition, vehicle there for a recall, rep asked if I knew if equipment was in for recall. Wow! Was not very impressed.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We truly value your business and thank you for bringing this to my attention. Please contact me directly at 817-553-2226. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Benson Chanthirath Aftersales Director bchanthirath@audigrapevine.com

Hello, dealership was very friendly and clean. Great...

Hello, dealership was very friendly and clean. Great service by Shaun my salesmen. He made me feel right at home there, no pressure sales just honesty. I will send my family and friends to this dealer in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

My service consultant was the best yet at Audi Grapevine....

My service consultant was the best yet at Audi Grapevine. Thank you, Jessica! Very professional and attentive. I appreciate her desire to make sure my expectations were met.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

flexible service appointments,great facility, clean and...

flexible service appointments,great facility, clean and safe environment; professional explanation of inspection items, detailed inspection report, Joel was the perfect service advisor, I will recommend Grapevine Audi

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Audi TT Battery

I was pleased that the Dealership had in stock the replacment battery for my 2002 Audi TT Roadster so I was able to get my car back on the road.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone was polite & the deal went smoothly. The...

Everyone was polite & the deal went smoothly. The dealership is beautiful & clean. They gave me the best price on the vehicle I wanted. I went to 3 other dealerships that tried to charge me with a ton of dealer add ons, but Grapevine did not do that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Hello

Don't have anything to say. Blah, Blah, Blah, Blah, Blah, Blah, Blah, Blah, Blah, Blah, Blah, Blah, Blah, Blah, Blah, Blah, blah, Blah, Blan...25 words whew!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.