Reviews
Great service. From working with my advisor to schedule...
Great service. From working with my advisor to schedule the appointment, the reminder via email the team that worked on my car to complete the repairs and clean it up. Everything was perfect
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The team at Grapevine Audi provides exceptional service...
The team at Grapevine Audi provides exceptional service and helped me get a fair if not great deal on my new Audi Q5. I’d like to shout out to Ace for his professional, respectful and prompt communication with me through the purchase process which took about 2 weeks as I made my decision. I would highly recommend Ace and the Grapevine team.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
WARNING!!! STAY AWAY! Worst dealership sales people in...
WARNING!!! STAY AWAY! Worst dealership sales people in DFW. Do not deal with these slime xxxxx. Completely unethical and dirty. Don’t waste your time......
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Not very impressed
Upon arrival was told no loaner was available, made my reservation approximately 2 weeks ago. Eventually a loaner became available. In addition, vehicle there for a recall, rep asked if I knew if equipment was in for recall. Wow! Was not very impressed.
- Customer service 3.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We truly value your business and thank you for bringing this to my attention. Please contact me directly at 817-553-2226. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Benson Chanthirath Aftersales Director bchanthirath@audigrapevine.com
Hello, dealership was very friendly and clean. Great...
Hello, dealership was very friendly and clean. Great service by Shaun my salesmen. He made me feel right at home there, no pressure sales just honesty. I will send my family and friends to this dealer in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My service consultant was the best yet at Audi Grapevine....
My service consultant was the best yet at Audi Grapevine. Thank you, Jessica! Very professional and attentive. I appreciate her desire to make sure my expectations were met.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
flexible service appointments,great facility, clean and...
flexible service appointments,great facility, clean and safe environment; professional explanation of inspection items, detailed inspection report, Joel was the perfect service advisor, I will recommend Grapevine Audi
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Audi TT Battery
I was pleased that the Dealership had in stock the replacment battery for my 2002 Audi TT Roadster so I was able to get my car back on the road.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone was polite & the deal went smoothly. The...
Everyone was polite & the deal went smoothly. The dealership is beautiful & clean. They gave me the best price on the vehicle I wanted. I went to 3 other dealerships that tried to charge me with a ton of dealer add ons, but Grapevine did not do that.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello
Don't have anything to say. Blah, Blah, Blah, Blah, Blah, Blah, Blah, Blah, Blah, Blah, Blah, Blah, Blah, Blah, Blah, Blah, blah, Blah, Blan...25 words whew!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
