Reviews
Have been servicing Audi regularly at the dealership....
Have been servicing Audi regularly at the dealership. Always pleased with the courteous staff, prompt and excellent service. Thank you Audi service staff. Stay safe.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Routine servicing, A++ service
Came in on a busy Saturday for my annual servicing (+ a recall notice). Rene (my service advisor) quoted me 2.5hrs and even as busy as it was, he was exactly right. Besides just my servicing, Renee cleaned the inside of my windshield AND got back to me on Mon about a quote & the contact name & number for a serious ding someone so nicely left on my passenger door. Also, this time I was sent by email & text what was going on with my car and given the option to pay via my phone. I've seriously enjoyed everything from purchasing my car to the quality annual services @ Audi Grapevine (especially Rene Laurel's customer service)!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil change
Great attentive customer service. Professional checkin, status updates were clear and the service was executed correctly. Good wash job. This dealer helped me before with a major recall repair for my Q5
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
My salesman and the management team were amazing. They...
My salesman and the management team were amazing. They did not give up on me and called to work out a deal that I was happy with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service
Customer service was friendly and waiting area was clean and spacey. I do wish they had more loaners but was offered one at a later date.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Vernon is always a pleasure to work with and is...
Vernon is always a pleasure to work with and is straightforward regarding the care of our car. Only disappointed that window tint does not come with a lifetime warranty.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Audi Grapevine service center has always been very...
Audi Grapevine service center has always been very helpful, efficient, proactive to my needs and accommodating. Eric Juarez was my Service Manager and he was in constant communication with me throughout the day. The Valet Service to pick up/deliver my car from my home was icing on the cake.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Super service at Audi Grapevine
Convenient location to the entire metroplex. Facilities are top notch. The sales staff was very knowledgeable about their cars and their competitors. Finance department was forthcoming about charges and options.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for being our customer, we appreciate your kind words for our staff and facilities. We are thrilled that you had a top-notch visit! We thank you for your business and look forward to your next visit!
New SUV in DFW
Our first time purchasing a vehicle remotely. Our sales executive Ms King was very responsive and informative. The process went very smooth. We also received very good customer service from the finance department from Mr Kaufman
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words for Ms. King and Mr. Kaufman! We are thrilled that they provided you with a smooth remote car buying experience. Congratulations on your new SUV!
Great service
Had to replace the MMI display. Everyone was so professional and courteous especially my case manager Joel Gogue They kept me well informed throughout the whole process that was completely seamless to me until the unit was replaced and I received a text that my vehicle is ready
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We are so glad we were able to provide you with a professional and courteous experience and replace your display! We'll be happy to pass your positive feedback to Joel. Please let us know if there is anything else we can help you with. We look forward to your next visit!