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Dick Smith Ford

(441 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
New (866) 701-8093 (866) 701-8093
Used (877) 597-1635 (877) 597-1635
Service (888) 631-8075 (888) 631-8075

Reviews

(441 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dick Smith Ford from DealerRater.

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You tell Mama I appreciate the service yard did for my

You tell Mama I appreciate the service yard did for my truck thank you very much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Mr. Long was straight forward, easy to talk to, and very

Mr. Long was straight forward, easy to talk to, and very helpful. Everyone that was involved with getting me into my new truck was outstanding!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

These people are dishonest!

These people are dishonest! They tried to tell me that it needed a whole new computer that tells you the codes of what’s wrong and the cost for that was 1,600$. I just had the truck at another mechanic two days prior and the computer was working fine. So they TRIED to charge me almost 2k just to be able to tell me what was wrong with it and then, who knows? I guess they thought I was ignorant. Anyway I picked it up, took it to a diesel mechanic and it ended up being a faulty fuel injector. $800 and I was out the door. These guys wanted almost 2k for a diagnostic. Umm no thanks! Do not lie to me. I hate liars! I will NEVER return to this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Only issue could not get a courtesy vehicle If I had a

Only issue could not get a courtesy vehicle If I had a courtesy vehicle for my inconvenience waiting on the Warranty company to decide on repairs it would have been alot better. Maybe get access more courtesy vehicles!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Prompt service,did a great job,not only with my truck,but

Prompt service,did a great job,not only with my truck,but answered several questions on my wife's vehicle, will be taking her expedition there soon

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil change was successful.

Oil change was successful. With recommend services needed. Overall I am satisfied with their services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They were very helpful knew all the information i asked

They were very helpful knew all the information i asked about and also were quick to fix the problem.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Took car in unscheduled and was able to get it back the

Took car in unscheduled and was able to get it back the same day. Excellent customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Pleasant from beginning to end Didn't take long to have

Pleasant from beginning to end Didn't take long to have my vehicle back to me totally fixed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Last visit for Recall work was flawless, everything done

Last visit for Recall work was flawless, everything done in a timely fashion. In and out in no time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.