Reviews
Doug is just the best! Listened to what I wanted and then set about finding it. I now have a light blue 2026 Ford Maverick hybrid and was going from a stick shift with little to no modern tech to this new vehicle. I had never driven an automatic let alone dealt with any ‘bells and whistles’. Wow!! An old dog can learn new tricks and enjoy it too! Excellent communication skills, returned texts and voicemails in a timely fashion, answered questions and checked up on things he wasn’t sure about. Offered follow up coaching should we need it. This was the best vehicle purchase experience that both my husband and I have had. Thanks Doug, I am having so much fun driving my new truck, and everyone loves the colour.
Doug is just the best! Listened to what I wanted and then set about finding it. I now have a light blue 2026 Ford Maverick hybrid and was going from a stick shift with little to no modern tech to this new vehicle. I had never driven an automatic let alone dealt with any ‘bells and whistles’. Wow!! An old dog can learn new tricks and enjoy it too! Excellent communication skills, returned texts and voicemails in a timely fashion, answered questions and checked up on things he wasn’t sure about. Offered follow up coaching should we need it. This was the best vehicle purchase experience that both my husband and I have had. Thanks Doug, I am having so much fun driving my new truck, and everyone loves the colour.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I took my 2023 F150 here for an oil change and tire rotation. When I arrived I waited for ten minutes while the service guy, Matt, talked to another guy about their tattoos instead of helping me, the customer. I asked them to check my left rear leaf springs because one had shifted. I have helper bags on the rear. They told me that the leaf spring was broken and they should replace both leaf springs even though the back right is fine. Quoted me $4200 without even mentioning my trucks warranty. This truck has 23k miles on it. The helper bags are not the cause of the failure and the service guy, Matt, seemed to think it was a joke. This outfit is a joke. I will go out of my way to let people know about my experience and how they should steer clear at all costs. If I could give negative stars I would. I have several friends who purchase Fleet vehicles and I will let them know to stay away from this stealership.
I took my 2023 F150 here for an oil change and tire rotation. When I arrived I waited for ten minutes while the service guy, Matt, talked to another guy about their tattoos instead of helping me, the customer. I asked them to check my left rear leaf springs because one had shifted. I have helper bags on the rear. They told me that the leaf spring was broken and they should replace both leaf springs even though the back right is fine. Quoted me $4200 without even mentioning my trucks warranty. This truck has 23k miles on it. The helper bags are not the cause of the failure and the service guy, Matt, seemed to think it was a joke. This outfit is a joke. I will go out of my way to let people know about my experience and how they should steer clear at all costs. If I could give negative stars I would. I have several friends who purchase Fleet vehicles and I will let them know to stay away from this stealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Good Servicing. Today was a longer wait but Giovanni was a great Service Advisor as always.
Good Servicing. Today was a longer wait but Giovanni was a great Service Advisor as always.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your Review and for your Business Glad to hear Giovanni was great as usual we look forward to seeing you next time. MandyLee Peake Customer Experience Manager
Paxton in the service lane did an excellent job of getting me in and out in a timely manor. Very professional.
Paxton in the service lane did an excellent job of getting me in and out in a timely manor. Very professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We truly appreciate you taking the time to share your experience. Providing timely and professional service is exactly what we strive for, and I will be sure to pass your kind words along to Paxton—he will be glad to hear he made a great impression. Thank you for your business! Mandylee Peake -Customer Experience Manager
There was a nail in the right rear tire that punctured the sidewall. I was surprised to find out there was no road hazard warranty on it.
There was a nail in the right rear tire that punctured the sidewall. I was surprised to find out there was no road hazard warranty on it.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Mr.Robert, My name is Mandylee I am the Customer Experience manager here at Dick Smith Ford, Thank you for reaching out. I am so sorry to hear about the nail puncture in your tire. Sidewall damage is incredibly frustrating because it unfortunately requires a full replacement for your safety. I completely understand why you were surprised about the lack of road hazard coverage. To clarify, our standard manufacturer warranties cover defects in materials and workmanship, but they don't cover external damage caused by the road, like nails or potholes, unless an additional Road Hazard Protection plan was purchased at the time of sale. Thank you for your Business and for reaching out we look forward to seeing you down the road. Mandylee Peake -Customer Experience Manager
See above.
Always aa perfect service experience. Knowledgeable, readily communicates, ensures best services rendered Flexible and attentative.
Always aa perfect service experience. Knowledgeable, readily communicates, ensures best services rendered Flexible and attentative.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Wow, thank you for such a glowing review! Our team prides itself on being flexible and communicative, so knowing that those efforts made a difference in your experience means a lot to us. It was a pleasure ensuring everything was just right for you! Mandylee Peake -Customer Experience Manager
Matt was fantastic, I've never had the level of communication or personalized service ever in my life !!
Matt was fantastic, I've never had the level of communication or personalized service ever in my life !!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Wow, what an incredible compliment! We are so thrilled to hear that Matt provided you with such a high level of service. Excellent communication is something we strive for every day, and knowing Matt made such a positive impact on your experience truly makes our day. I’ll be sure to share your kind words with him and the rest of the team! Mandylee Peake -Customer Experience Manager
I'd prefer to just give you what I've already given you. OK, four more words
I'd prefer to just give you what I've already given you. OK, four more words
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bearing with us! I know your time is valuable, and we truly appreciate the additional feedback. Mandylee Peake -Customer Experience Manager
Great costumer service Matt Davenport was amazing and help me through the entire process it was extremely easy with his help
Great costumer service Matt Davenport was amazing and help me through the entire process it was extremely easy with his help
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words! We are thrilled to hear that Matt Davenport made the process easy and seamless for you. Providing top-tier customer service is what we strive for, and I’ll be sure to share your praise with Matt and the rest of our team. Enjoy your new vehicle! Mandylee Peake -Customer Experience Manager
Got the job done quick and communicated well through the whole process. Couldn’t ask for more!
Got the job done quick and communicated well through the whole process. Couldn’t ask for more!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words! We know your time is valuable, so we always strive to get you back on the road as quickly as possible without sacrificing quality. It’s great to hear that our team kept you well-informed throughout the process. We’ll be sure to share your feedback with the staff! Mandylee Peake -Customer Experience Manager