Dick Smith Ford

I took my car in to get a recall addressed. I was told over the phone that it would take about 2 hours. I planned for 3 hours. I had an appointment for 10:15 am. I stayed the entire time as I told Seth I would. No one checked on me. No one said a word. After 4.5 hours, I was irritated. I asked to speak with Seth and no one could find him. After being taken all over the place, Seth walks back in with McDonald's. He fumbled around for about 10 minutes before he reaches someone about my car. He then tells me it'll be about 30-45 minutes. I go back in to wait. He walks in with his McDonald's bag, sees me, and walks back out to the service entrance. About 15 minutes later I'm told the car is done. Seth does not thank me. He does not apologize for the delay. He doesn't even make eye contact. I leave to go back to work. I stop to get lunch and the car doesn't want to start. I've NEVER had ANY issue with this car starting. I try it again and go to work. Over the next 2 days the hard start or no start or shaking starts happens about every other time. I went back to the service department on Saturday but no one was there. I'll be back on Monday. Unfortunately. I waited 5 hours (10:15- 3:15) on Thursday just for them to break my car. I was furious when I went back today and Ross was very nice to me - one good thing.

Took my SUV in for a recall two days later my wrench light came on but

Jonn long did all the work.l was pleased with the knowledge he had of the vehicle.he took his time to explain some of the fundamental working to me.I would go back.THANKS JOHN

The work was done in a very short time as usual car came out nice

I appreciate everything that they did to my truck the way they came together as a team to get the job done and complete it and deliver service bringing my truck back to my house outstanding great teamwork and I really appreciate it

On time and professional. Would recommend this dealership to everyone. Hands down best one I’ve been to.

India Kozel provided outstanding service. This was a professional and smooth transaction. Very satisfied and will continue to service my vehicle at Dick Smith Ford at Columbia SC. Thank you.

Car was ready in a reasonable time, so far everything is good, satisfied with the visit.

It was a great experience. They were attentive and positive I'd recommend dick smith ford

Knowledgeable service agent India was very helpful and answered all of my questions before and after my vehicle was serviced, no problems.