Easterns Automotive Group of Sterling

I had an excellent experience at Easterns Automotive of Sterling. Eddy went above and beyond to make the process fast, pleasant, and thorough, ensuring everything was handled smoothly from start to finish. Tony, the manager, made sure the final steps of receiving the vehicle were seamless and took care of my requests right away. The team as a whole made this a very positive car-buying experience, and I would definitely recommend them.

Very professional, efficient, and easy to work with. I never felt pressured or manipulated. The cars are ready and clean, and they will transfer the cars the same day at no charge between locations. Their advertised prices are low, but they require customers to purchase lojack for $900 on every car in addition to an $800 dealer fee. These line items raised my hackles, but the total price with all fees was still competitive.

Great customer service! They are professional and “not pushy”. They work on your terms. Paper work is easy and professional.

My first time purchasing a vehicle that was to be financed, the experience moved along. The person helping us was friendly and made things easier that I expected. So I am now driving my new car and enjoying it. Thanks

This dealership helped me out with every single one of my problems answered all my questions and I appreciate their service

0 Star Review: Stay Away from Eastern Sterling Motors I reserved a vehicle online for 7 days, submitted all my information, and scheduled a pickup for Friday. Wanting to be proactive, I visited the dealership on Tuesday after receiving confirmation that the car would be available. To my surprise, the vehicle wasn’t there. The manager—whose attitude was anything but professional—told me the car was at the GMC shop for a repair on one of the rear seat screens. Despite the inconvenience, I agreed to proceed with the paperwork. Moments later, the manager returned and said he couldn’t move forward unless he added more to the price—an unexpected and unjustified change. His demeanor was dismissive and unprofessional, making it clear that customer satisfaction was not a priority. Eastern Sterling Motors failed on multiple fronts: poor communication, lack of transparency, and a complete disregard for the customer experience. The customer service rep I initially dealt with was helpful—until I raised my concerns. After that, he stopped responding altogether. This dealership operates like a bad joke. If you’re considering buying a car here, do yourself a favor and look elsewhere. Eastern Motors needs serious management training, starting with replacing individuals who clearly aren’t fit for leadership. Bottom line: I do not recommend Eastern Sterling Motors. Stay far away.

0 Star Review: Stay Away from Eastern Sterling Motors I reserved a vehicle online for 7 days, submitted all my information, and scheduled a pickup for Friday. Wanting to be proactive, I visited the dealership on Tuesday after receiving confirmation that the car would be available. To my surprise, the vehicle wasn’t there. The manager—whose attitude was anything but professional—told me the car was at the GMC shop for a repair on one of the rear seat screens. Despite the inconvenience, I agreed to proceed with the paperwork. Moments later, the manager returned and said he couldn’t move forward unless he added more to the price—an unexpected and unjustified change. His demeanor was dismissive and unprofessional, making it clear that customer satisfaction was not a priority. Eastern Sterling Motors failed on multiple fronts: poor communication, lack of transparency, and a complete disregard for the customer experience. The customer service rep I initially dealt with was helpful—until I raised my concerns. After that, he stopped responding altogether. This dealership operates like a bad joke. If you’re considering buying a car here, do yourself a favor and look elsewhere. Eastern Motors needs serious management training, starting with replacing individuals who clearly aren’t fit for leadership. Bottom line: I do not recommend Eastern Sterling Motors. Stay far away.

Easy and fast experience and I got everything done within the day. Thanks to the team here!

Very responsive, willing to walk me through the paperwork, was great working towards a great deal

Sergio was so nice and helpful with my purchase he was patient and found the perfect car with the price that I was looking for. I would definitely recommend this car dealer.