Reviews
Great service ask for Elie Berro.
Great service ask for Elie Berro. He was very nice and patient. I’m walking out in a new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great news! Your feedback as a customer is very important to us as we continue to improve and expand our company. Thank you!
I traveled some distance to buy a car advertised as a
I traveled some distance to buy a car advertised as a used 2024 model with 34 miles. The car looked beautiful on the showroom floor. The salesman told me that it had been damaged and was being offered with no manufacturers warranty. This should have been disclosed on the dealer's website and in writing or over the phone before I arrived. I was very upset.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (571) 464-7375
Surprisingly fast and got everything we wanted, Elie did
Surprisingly fast and got everything we wanted, Elie did a get job and answered all our questions
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your feedback is greatly appreciated and we're so glad to have exceeded your expectations. Thank you for choosing Easterns!
Sergio was excellent, gaves all the information we needed
Sergio was excellent, gaves all the information we needed and got us in the car we.were looking for. I.definitelyrecommend Easterns in.Sterling
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your feedback is greatly appreciated and we're so glad to have exceeded your expectations. Thank you for choosing Easterns!
I had great service , Sergio was a wonderful and
I had great service , Sergio was a wonderful and knowledgeable. Sales rep .Tony was a great general manager. I had a very quick experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your feedback is greatly appreciated and we're so glad to have exceeded your expectations. Thank you for choosing Easterns!
The store manager, Tony, was amazing.
The store manager, Tony, was amazing. His customer service was impeccable. He was pleasant, knowledgable, and kind. He made my husband and I feel comfortable and reassured that he would be able to find the vehicle that met our needs. Thank you, Tony! Eli was amazing as well. He led us through to the home stretch!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your feedback is greatly appreciated and we're so glad to have exceeded your expectations. Thank you for choosing Easterns!
Very good communication, friendly, professional and very
Very good communication, friendly, professional and very comprehensive with a particuliar situation (foreign client) Will recommend to my friends
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your feedback is greatly appreciated and we're so glad to have exceeded your expectations. Thank you for choosing Easterns!
Just bought a car from Easterns Automotive Group in
Just bought a car from Easterns Automotive Group in Sterling & had an amazing experience! Sergio was super helpful, honest, and made the process smooth. Highly recommend him if you're car shopping!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're thrilled to hear that you had a great experience with us and appreciate your business. Thank you for taking the time to share your positive review!
I live in Newport News almost 4 hours from the Sterling
I live in Newport News almost 4 hours from the Sterling Dealership…just bought my 2nd car from them. Eddie Hernandez was my salesman both times. He is AWESOME! Highly recommend!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're thrilled to hear that you had a great experience with us and appreciate your business. Thank you for taking the time to share your positive review!
They have a lot of patience and very friendly.
They have a lot of patience and very friendly. They will assist you right away
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're thrilled to hear that you had a great experience with us and appreciate your business. Thank you for taking the time to share your positive review!