Humble Hyundai

I am extremely disappointed with how Humble Hyundai has handled my concerns after purchasing a 2026 Hyundai Palisade Hybrid on August 14, 2026. I traded in two vehicles—a 2023 BMW i4 and a 2024 Mazda CX-90 PHEV. My paperwork ultimately reflected a $26,000 allowance for each trade. Before completing the transaction, however, I had two CarMax offers for my trade vehicles and provided those offers to the dealership. At no point during the transaction was it clearly communicated to me that Humble Hyundai was not going to match those values. Had that been clearly communicated, I could have made an informed decision about whether to trade the vehicles to Humble Hyundai or sell/trade them elsewhere. I was also clear that I expected money back from my BMW trade. I did not intend to put all of the available equity from both vehicles into the new Hyundai. From my perspective, putting all of that money into another depreciating vehicle made no financial sense, which is precisely why I had discussed receiving money back from the BMW. After reviewing the transaction, I had serious questions about the vehicle pricing, the valuation and structure of my two trades, and what happened to the BMW equity I expected to receive. I also discovered several optional products included in the transaction. I have since exercised my cancellation rights for the extended service contract, GAP, and paint-protection product, and I have addressed the remaining optional products separately. One issue is particularly troubling to me: I specifically declined GAP coverage, yet GAP was included in the completed transaction. When I questioned the GAP and asked about the trade-in check I expected, I was told the transaction was a “done deal” and could not be changed. I also left the dealership without receiving a complete copy of my purchase paperwork. It was only after obtaining and reviewing the documents that I was able to see how everything had ultimately been structured. My biggest concern now is my two trade-in vehicles. I have repeatedly contacted Humble Hyundai—including management—asking for someone to simply review the transaction with me line by line and explain what happened. Multiple times I was told that someone was with another customer, unavailable, or would call me back. Those promised substantive callbacks have not happened. I have now formally requested the return and preservation of my BMW and Mazda while this dispute is being addressed. I have also requested information about whether my vehicles remain in the dealership's possession or have been sold, transferred, wholesaled, auctioned, or otherwise disposed of. Despite all of my attempts to communicate, I still have not received a substantive response from dealership management addressing my requested resolution. Because I have been unable to resolve this directly with Humble Hyundai, I have filed complaints with the Texas Department of Motor Vehicles and the Texas Office of Consumer Credit Commissioner, and Hyundai Customer Care has escalated my complaint for investigation. I am not posting this to accuse anyone of a crime or attack individual employees. I want Humble Hyundai to address my transaction and my trade vehicles. I bought a new vehicle from this dealership. I don't think asking management to explain the numbers, explain what happened to my trade equity, and respond to my concerns should be this difficult. My requested resolution is straightforward: Return my BMW and Mazda so I can obtain independent valuations and handle the trades myself, or provide me with a written proposal that properly addresses the trade values and the BMW equity I expected to receive. I am still willing to resolve this directly with Humble Hyundai, and I will gladly update this review publicly if the dealership resolves the matter.

Had a great pleasure speaking with a lovely lady named Paityn and although I left without a car that day I’m most certainly gonna have her sell me a car when I’m more ready. 10/10 great customer service.

Oscar Duran my sales person was excellent. He listened and found the perfect SUV for Me. The sales manages also was excellent as was the Finance Manageer. Over all it was an excellent experience. They services and washed my new 2026 Santa Fe and I'm very happy with the entire experience

I had an outstanding experience at Humble Hyundai, and I want to recognize Melanie and Jeremiah for the exceptional service they provided\. From the moment I arrived, they were professional, knowledgeable, and genuinely committed to making the entire process as smooth and stress\-free as possible\. They took the time to answer all of my questions, explained everything clearly, and never made me feel pressured\. Their honesty, patience, and attention to detail gave me confidence throughout the experience\. It’s clear that they truly care about their customers and take pride in providing excellent service\. If you’re looking for a dealership that values professionalism, transparency, and customer satisfaction, I highly recommend Humble Hyundai\. Be sure to ask for Melanie and Jeremiah—they made the experience enjoyable from start to finish, and I truly appreciate everything they did\. Thank you both for going above and beyond\!

Great service! Kayla was very knowledgeable & answered all my questions. Did not feel pushed, just a gentle nudge when needed. Very happy with the car & the help that I am still receiving! Everyone very friendly!

I had the pleasure of purchasing a 2025 Elantra from you all on last year I was told that I would receive different insensitives here it is a year later I find out it was all lies I even came bk to see if I could traide in and they would not even take the for for a 2018 suv I won’t come bk I think this is not right at all then they wanted me to come up with 1000

"Do not bring your car to the Humble Hyundai service department! I brought my car in for a routine oil change and got it back with a broken AC, an unplugged dash camera, dirt on the passenger dashboard, and my dad's missing car keys that were inside. After leaving an honest review about this, management called and threatened me, stating they would refuse to fix the damage they caused unless I took down my review. Terrible business practices and extremely unprofessional customer service.

If I could give 0 stars, I would. I am beyond disappointed with Humble Hyundai. I came in for nothing more than a routine oil change, and somehow left with multiple problems that did not exist before my appointment. When I got my car back, it was obvious someone had been inside the passenger side of my vehicle. There was dirt left on my dashboard, which is completely unacceptable. Even worse, my dad’s car keys, which were inside my vehicle, were gone after the service. We had to contact the dealership to get them back. That should have never happened. To make matters even worse, my A/C is no longer working correctly. Before my appointment, it cooled normally. Now the passenger side gets cold, but the driver’s side blows room-temperature air even with the A/C set to LOW. I brought my vehicle in for an oil change—not to leave with an A/C problem. I trusted this dealership to perform basic maintenance, and instead I left feeling like my vehicle was handled carelessly. There was absolutely no reason for someone to be going through the passenger side of my car during a simple oil change, and I certainly didn’t expect to leave with dirt inside my vehicle, missing keys, and a new mechanical issue. This experience has completely destroyed my trust in Humble Hyundai. I will not be returning, and I cannot recommend this dealership to anyone. If you’re considering bringing your vehicle here, I would strongly encourage you to think twice.

Yes, I am Yogi Patel and I got an appointment in Hyundai humble. And before I appointment, I told him, you have a always drive pegasy, telegraphy, they say, yes and come on, I take care of you. When I reach over there and the complete light to me, and they don't have always drive. And they just have a front wheel drive. Only that's a line to me. And they spend my time 1 hour over there and I had to drive 3 hours from my home. That's a complete, not satisfied. What those companies sell through pageantive and manager? I'm not satisfied. I don't recommend to somebody go over there and do the business. Thank you.

I recently purchased a brand-new vehicle from Humble Hyundai, and I was invited to share my experience. I’m genuinely pleased to do so. My goal was to trade in my 2008 Hyundai Veracruz—also purchased new from Humble Hyundai sixteen years ago. That vehicle has been the most dependable car I’ve ever owned, and I returned to Humble Hyundai because of the exceptional care their service department has consistently provided over the years. From beginning to end, this was without a doubt the best car-buying experience I have had in my 50 years of driving. After submitting my information online, Kayla, my sales representative contacted me almost immediately. She remained in steady communication with me for several weeks, helping schedule an appointment and preparing everything in advance of my visit. Her professionalism was evident from the start. When I arrived, Kayla asked which model and trim level I was considering, followed by a discussion about color and features. Within minutes Kayla handed me a set of keys and invited me to take a test drive. The vehicle was a pleasure to drive—comfortable, responsive, and equipped with excellent safety features that impressed me right away. When I returned, we sat down to go over a few questions about financing and the safety systems. Kayla was knowledgeable, confident, and well-prepared, answering every question clearly. I then asked for an out-the-door price. She immediately entered the information into the computer, and within five minutes she returned with a printed offer. No disappearing for long periods, no mysterious “manager approvals,” no pressure tactics. Just straightforward, transparent professionalism. I reviewed the offer, and within thirty seconds I knew I was ready to move forward. What stood out most was how seamless and stress-free the entire process was. There was no back-and-forth, no sales games, no managers hovering or stepping in. Kayla handled the entire transaction herself, and she did so with courtesy, confidence, and genuine respect for my time. Even after the sale, Kayla continued to stay in touch—answering my follow-up questions by text and email almost immediately. That level of customer care is rare these days, and it made the entire experience truly refreshing. Thank you, Humble Hyundai and Kayla for another exceptional experience. I look forward to many years with my new vehicle—and I’m grateful for a dealership that continues to earn my trust.