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***Posting on multiple sites to reach as many buyers as possible*** The sales staff was helpful and the price very reasonable. That portion of the process... went exactly as you'd expect; Chris was great. The issues started in the finance office where a monthly payment was established with a warranty, but a $200 error on their part in regards to taxes led to a new substantially higher payment per month. Mike attempted to explain that away as "being amortized over the term," and had the nerve to tell me to "not speak to him that way" while attempting to explain multiple times that the taxes couldn't possibly be the only change made to result in such a high increase. After further insistence, it was revealed that not only had he increased the finance amount by $200 but he also more than tripled the interest rate and attempted to casually pass that off with the tax change only. By applying some "coupons" and selecting "the only lender offering that rate" the rate suddenly dropped back to what it was before the tax change. I've never seen someone so callously attempt to swindle a customer or a deal turn sour more quickly than this evening. As for the title of the review, this "error" over the life of the loan would have cost enough to qualify for felony grand theft had it not been caught. After all this, we walked away with a great car at a great price at the reasonable finance rate we were originally offered; we'll just go elsewhere for any future needs. 2 stars.
Thank you for an enjoyable experience buying my new car. The trade in on my 2015 Sonara Sport was fair. With the technology package it will make a great... vehicle for someone while I enjoy the features of the new Limited. I look forward to seeing new friends when in for maintenance and ultimately for trade in in future.
Rance and his sales manager, Eric, were exceptional. My wife and I traded in our 2 Hyundais weve been driving for years and got a GREAT deal on our 2019... Santa Fe!!!
John Montgomery II “Coach “, thank you so much for your professional service and help!!! Humble Hyundai is as good as it gets!!! Very good for me and you!
All work was completed correctly and quickly. I have had most of the service to my 2013 Sonata 2.0T completed at Humble Hyundai with no complaints. I never... have had to take the car back for a faulty repair. I have been very happy with their service. The only nuisance I have is that they recommend X, Y or Z without checking my service history, in all but one case I already had X, Y or Z taken care of.
Good timing nicely don. Miss the snack bars hope you bring them back soon coffee was always nice to have to stay awake hit the spot
Humble Hyundai is not trustworthy. I love the car but can't trust them to perform maintenance services. My engine qualified for a recall. I was expecting... a new engine as recalls replace the defective part with a new part. I was told it would take two weeks. It took four. The dealer informed me I received a "refurbished" engine. I asked for documentation as to how many miles the "refurbished" engine had. They refused to provide that. For all I know I exchanged an engine with 100,000 miles with one that has 200,000. Worse, they may have just "fixed" the first engine hoping that would "solve" the issue. The point is I don't know and they won't say. Imagine the conversation I will have with another dealer or buyer when it comes time to sell or trade in my vehicle. My odometer says 106,000 miles but since this isn't the original engine I don't know the true mileage. I don't see a buyer giving me any value for my car after that conversation. I heard from the dealership with 15 minutes of writing a negative Facebook review. I was promised documentation from them stating I received a new engine within 24 hours. Five months later I still haven't received anything. And to kick me while I was down, they installed two new tires because they ran over nails during a test drive. Ok, good service there. Except one of the new tires developed a bulge on the side on my way home. Instead of taking it back, I went to my regular mechanic and paid for a new tire for $115. I'd rather pay than trust them with "free" warranty work.
Great experience with our sales rep, Heath Williamson. Processing was smooth. I don't know why we bought a new Hyundai Kona, my husband and I were not... planning to, but I guess Heath convinced us, he did a good job.
Heath was my sales rep! Very knowledgeable and never pushed!! Paul Heeth did the financial deal. He is simply an amazing man!! Paul stayed very late to... ensure that the financing went through at the exact payments I wanted to make!! I could never speak to highly of this Dealership, their staff and the quality of vehicles and care the offer!!! When considering a new or used car ... Humble Hyundai ... is the Only Place to Go!!
This oil change was way to much 78.00 Disappointed and shocked at the price perhaps it was because I am from out of state!. I would not recommend Humble... Hyundai.