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Mike Shaw Kia

(294 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday Closed Closed

Reviews

(294 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Shaw Kia from DealerRater.

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Awesome staff

Amber was our salesman, she was awesome. She answered every question, she knew all about our car. Mario was the sales manager and was very friendly and a tough negotiator! Even Bill the finance manager was cheerful and handled the paperwork quickly so we could be on our way. Love, love, love our new Kia Soul!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this fantastic review! We are happy to see that Amber and Mario provided you with a great experience. Congratulations on your new Kia Soul!

My Kia Experience

All the staff make you feel welcome. Amber and Brian are nothing short of AMAZING!!! Got the car I wanted!! Feeling very very Blessed. Thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! Congratulations on your new vehicle and we look forward to working with you again in the future.

Great Experience

We have purchased many vehicles. I would have to say that this experience with our salesman, Urban Chupe, was the best experience we have ever had. He gave helpful information regarding the vehicle and he answered all our questions with confidence which made us feel very comfortable purchaseing the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are so happy to see that Urban provided you with a fantastic experience. Thank you for being a valued Mike Shaw Kia customer!

Ripped off

Haven’t bought many vehicles from dealerships in my life and may never again. This dealship is completely untrustworthy. Don’t remember who the finance guy is that I saw. His office was in the back corner across from the coffee pots. he lied right to my face about the numbers. I was there late, salesman said he would give me a call when I could bring the car in to have it washed and try to pop out a few small dents. Never received that call. My experience their was horrible. I will never recommend this dealship. Purchasing a vehicle cost a lot. Look elsewhere for the right dealership. Buying from someone you trust goes along way. So if your new a buyer, stay away from Mike Shaw Kia.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Mr. Brubaker, we take your feedback seriously at Mike Shaw Kia. Customer satisfaction is our top priority and I would like to apologize for your recent experience. I have tried to contact you as I would like the opportunity to address your concerns. Please reach out to me directly at your convenience so we can work toward a resolution (361) 906-3601 or stephend@mikeshawkia.com – Stephen Dodge General Manager

Great Service

It was a little intimidating buying my first car but the staff at Mike Shaw Kia did a great job making me feel comfortable and at home. I had to wait an hour or so before I saw the sales rep but the staff did a great job following up with me and making sure I was ok and had plenty of water. At the end I was happy with the deal. They were able to work with my budget and approve me for my first car. If your searching for a car I recommend trying them out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We value your business and look forward to working with you again in the future.

Great experience

We had a great car buying experience! Kenneth Martin was very professional and gave us all the information we needed to make a great purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review your purchase with us!

Great Experience!

It's was a great experience from start to finish. We were treated wonderfully and we were able to get into a great new Kia Soul. This car is excellent and we strongly recommend stopping by and talking with Amber if your looking to get a new car. She did an amazing job at making us feel comfortable with getting into a new vehicle. After many years of bad experiences with other Car Dealerships, it's refreshing to see a sales person, and their team, working hard to make our purchase a great one. We will definitely be stopping by again for any of our future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you reviewing your purchase with Amber. We are thrilled to see that she provided you with an exceptional car buying experience. We hope you love your new Kia Soul!

Great sales team

Traded in 2 vehicles and bought one from there inventory . Fair blue book trade in prices and fair price on the one i bought . John did a great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review. Glad that John took care of all your needs. Thank you for your business and welcome to the Mike Shaw family.

Best experience

Denied @ Hyundai, approved here, best customer service ever received! Sebastian is knowledgeable, Brian and his team made a big impression on us, we will recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review. Glad that Sebastian took care of all your needs. Thank you for your business and welcome to the Mike Shaw family.

very pleasant

Great experience, Urban is the car selling bomb.com. 6 STAR rating for Urban. Nice doing biz with you 👍. This man deserves a raise fo sho 🇺🇸

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review. Glad that Urban took care of all your needs. Thank you for your business and welcome to the Mike Shaw family.