Royal Kia Tucson

My wife and I went to Royal Kia in Tucson. We purchased a Kia Carnival SX on September 17 2021. We were told the car would be ready in 60-90 days. A week or so Later we were told it would be 90-120 days. we agreed and put down the $1000 deposit. We were given the details of the car, and included equipment. We had requested a few upgrades. We called at 90 days, and were told it wasn't ready. we called at 120 days. same story. We continued to call and were delayed for over 400 days. a few months before the car came I requested that we remove the cross bars from the order. I was told by the sales agent that nothing could be changed on the contract, and we must keep them. When the car came we were told we would have to pay about $1500 more for the vehicle because it was a 2023 instead of a 2022. When we arrived home and were looking the vehicle over we noticed that the entertainment package with 2 rear screens was not installed. I called the sales agent and informed him of this, and he said they would install it for an additional fee since it is now not included in the 2023 model. I told him we had expected it, and he had told us we could not change anything on the contract, so why could they. He had no answer except to refuse to keep their word on the contract. I will not trust them with my business again.

Although it took way longer than I expected, it was a major procedure that had to be done in order to drive the car again. Now I'm confident to drive it as much as needed.

Not pushy and seems to care about customer satisfaction. Made process simple and easy. Follow up was excellent. Will definitely be back for future purchases.

Service department treated me well when the same problem came up just three days after spending five hours at dealership where they were to have fixed it

Mr roper provides great service—good for using Lyft for customer Convenience— need more workers to allow sooner service— keep up the good service

We are always treated with respect and we fully trust our service advisor. Everyone we come in contact with is friendly and courteous.

Luis was so sweet and took us through the buying process fairly quickly! He's offered his help with anything we don't quite understand too. Very personable guy! I think this was one of the fastest times we've ever spent buying a car! Thanks!

Royal Kia Went above and beyond good service to repair what should've been covered and wasn't. Kieth, Angel, and team did a great great job!

Your shuttle service was excellent! The driver was friendly and knowledgeable of the area and we appreciated his timeliness and courtesy.

Dave Loper saw to it that all outstanding recalls and updates were addressed in addition to the regular maintenance issues.