Reviews
Really good sefvice
Friendly, efficient technician, met me immediately and explained what needed to be done with an estimate of how long it would take. It doesn’t get better than that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Quality performance across the board
Prompt, professional, thorough, complete, personable service provided by each individual to include sales manager involvement when appropriate. Pleasure doing business at Royal Kia.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your feedback, Robert. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with our team. Please let us know if we can ever help you in the future. Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Love our new car!
No pressure to buy. David was very knowledgeable about the Kia car lineup and I would definitely buy my next Kia from him.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Super friendly and helpful, showed us the cars we wanted
Super friendly and helpful, showed us the cars we wanted to see and made the process extremely easy! Definitely recommend them
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Wonderful experience!
Wonderful experience! All staff members are really respectful and friendly. Jesus and Michael made my vehicle purchase very easy to understand and stress free both of them with their outgoing, and easy to talk to qualities made my customer service experience great! I felt comfortable asking anything and everything that came to my mind. Great communication! It was a pleasure to work with them!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Amazing customer service, top notch sales and management.
Amazing customer service, top notch sales and management. Our first time buying from a Royal Dealership but won't be the last. We bought a used car that we love at a fair price. Unfortunately it had a mechanical issue shortly after we purchased it. The managers put us in a loaner vehicle while the service center diagnosed and repaired the issue. No questions asked just took care of it and got us going again. Highly recommend this company if you are in need of a new or used vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this 5-star review! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Typical Dealer
+ Popcorn and a clean waiting room were the nice memories. - Overpriced item like quoting a cabin filter at $89+ and an air filter at $43+ compared to buying local at $11.37 & $10.71. Plus claiming windshield washers need repaired for $147+ when they don't need repair according to a second opinion. If it wasn't for the "Warrantee for Life" gimmick, I'd do my own maintenance. We'll see how good that warrantee is when something does go wrong.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lawrence, I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Joshua was the best.
Joshua was the best. He answered all of our questions and made the buying process almost painless. We will be back because of him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Great service
Sale representative was knowledgeable and made sure I was satisfied. Every option was explained and demonstrated. Very efficient and professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our sales representative was able to meet your needs. At Royal Kia, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best, Todd - Royal Automotive Group, feedback@royaltucson.com
Great service.
My thanks to your dealership, and specifically Jacob Nooter for making this the best car-buying experience I've ever had. Jacob was friendly, explained the entire process in detail, answered my questions, and even delivered the car to my home the next day. I never felt pressured at any time. I would gladly recommend your dealership and Jacob to anyone seeking a new car. Thanks again for making my car purchase easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jack, we sincerely appreciate your feedback. Each employee is a valued member of the Royal Kia team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best, Todd - Royal Automotive Group, feedback@royaltucson.com