Bentley Hyundai

Was ready to by a car, Asked for a video call or a virtual appointment to check out the car before driving all the way there. Contacted the dealership directly as well. The agent I was put in touch with said, “I gotta do that (video call) when I have time. Right now I have costumers walking in”. Never received further communication. Wasn’t respected as a costumer. This is how you miss a quick and easy sell. Do better!

I usually deal with the great people at Jasper Hyundai but I work in Huntsville. I was having some battery trouble and went by about 430 in the evening just to see if someone could test it to see if it was going bad. It would have took 5 min. to test it but I was told everyone was getting ready to go home. It says on the website that the service department is open until 6. I guess Jasper’s super service department has spoiled me but I will never deal with Huntsville again. They were rude and acted like they could care less. I just left and I will never buy a car there or use their service department. To me first impressions are a Big Thing!!

Purchased a vehicle for my 16 year old daughter. Super easy sale for the salesman. Knew what I wanted, how much I was willing to pay, and had bank check to purchase. Had the salesman send me pics, videos, and inspection report. Bought the vehicle site unseen. All was good for the first week. 5 days after purchasing the vehicle the battery died leaving my 16 year old daughter stranded. I was able to contact the sale rep who agreed to have the battery replaced. Their office was over an hour away from where she was and I told the rep if it was ok with them that I would purchase a battery and install it if they would reimburse me for it since we had only had the vehicle for 5 days. He agreed. I bought the battery ($250+), installed it, and sent him the receipts. Weeks go by. No response. No check. I contact the rep. His response was that he submitted it to accounting. I asked for him to check up on it. He told me there was nothing he could do. More time goes by I follow up with him again. He tells me that accounting has the receipts. More time goes by. I follow up with him yet again. He quits responding to my messages. If you weren't going to pay for the battery why agree to do so. I have copies of all the text messages and conversation. Unless this is resolved I will steer everyone away from their dealership. Salesman: Lanney Parker Cell Phone # 256-612-6646

Before buying a car here you should ask if your car broke how longer before they can see it as they are quoting 45+ days with no loaner so your SOL. According to Decatur Hyundai 8/10 cars in there service were sold by Bentley. Bentley claims they are backed up because they are replacing so many engines like this is supposed to make me feel better about buying a car from them.

I Have call four time today no one has return call from service department. I also call August 9 two times no one return those call either left message every time

Test drove a Santa Cruz and I knew more about it than the salesperson. Then they tried to double charge shipping fee, I pointed that out but salesperson told me I was incorrect, but I texted him a copy of his own MSRP to prove it. Haven’t heard back from him since. They lowball on trade in prices. Or they tried it with me. I was actually considering buying until I saw the mathematical error AND saw that Hyundai doesn’t hold trade in value. Dealership fees $549.

I took my Palisade with 14K miles in for an oil change and asked is the engine noise from the front of the car normal. I was charged $154 for listening to the noise (no test drive involved) and saying it was normal. The car is still under full warranty. I think this is a total rip off and I will not be going back ever.

I took my Palisade with 14K miles in for an oil change and asked is the noise coming the front of the engine normal. They listened to it said yes and charged me $154.. The car is still under full warranty. no test drive, no parts, did not remove a single item, no "diagnostics" other than listening to it. They did not disclose it would cost $154 to listen to it when I dropped it off. I figured that may be a part of their multipoint inspection but no it's not. I feel ripped off and will never go back.

The guy we bought our Hyundai from was great!! If I remember correct his name is Blake. He was awesome. As was the finance dept. But come to the Service dept. it goes straight to heck. All the way from the Service manager to someone named Lori. They both are so unnecessarily rude. My husband drove from Madison to their dealership. I was with him. We got several notices in the mail saying it was due to get our car serviced.We made appt. Got there I went inside to tell Lori we were there for our appt. she very rudely told me it had to be 15,000 miles. That in its self is odd. Of all our new cars service is always before 15,000 miles. My husband tried to tell her we got several notices in the mail. She just did not care. I tried to talk to the manager and told him there is a sticker from them that said service date - 4-1-22. He said so hatefully well if you want your FREE service I suggest you get in here at 7,500. I never would have brought that up except it is there and that's what it is for. But according to those 2 no service till 7,500 miles. I have never in my life ever been treated like that. You talk about NO customer service. I was in tears when we left that place

Car was serviced, about to leave, but had to return for further service needs. Didn't understand why return a vehicle back to a customer with engine and maintenance light still displayed. That was a sure red flag that the vehicle is not ready for said customer.