Anderson Nissan

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
285 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 3, 2019

    It was important to Devyn to be a customer service rep and not a car salesman. We had a relatively easy car buying experience, purchased car same day.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you so much for choosing us! We appreciate you!

  • 5.0 out of 5
    July 31, 2019

    Devyn was awesome in helping me select my purchase. His knowledge is outstanding, and I highly recommend him. Everyone at Anderson Nissan made my visit... a pleasant one.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    That's terrific to hear, Robin! Thank you so much!

  • June 9, 2016

    My wife and I were in a position where we needed to get a second vehicle. I hate shopping for cars. I got in touch with LENNY and that changed everything.... Lenny is fun to be around, honest, up front and made sure to listen to my needs rather than just push whatever vehicle he wanted on me. He found a way to make the shopping and buying experience fun again. I would HIGHLY RECOMMEND LENNY TO ANYONE LOOKING FOR A VEHICLE.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 6, 2019

    Devyn is an excellent salesman! Very nice and respectful young man with much knowledge of what he's selling. He works very hard at getting all rebates... to make sure you get the best price

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you so much for your business!

  • 1.0 out of 5
    June 30, 2019

    When purchasing a used vehicle from them be sure to ask if the car has had a new engine. They misled us and told us that the car we were interested in... was at Ford because it had a recall when in reality it was over at Ford getting a new engine. We purchased the vehicle not knowing this as they never disclosed. Now 9 months later it began having issues again and we just found out it may need another engine. Nissan is less than helpful and we feel they just want us to go away as no phone calls get returned. They knew all along this car had a new engine but never disclosed this to us. The car is a 2015 with just over 40,000 miles. Be sure to ask all questions!!!!!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you but we want to make clear that there was definitely not a misunderstanding. We were lied to. And if cars with new engines are selling do wel...l why didn¿¿¿t you advertise that when selling us the car instead of hiding that important information. Instead told us the car was as Ford for a recall when they knew it was at Ford for a new engine. Anything to make a sale.Yes we have a top notch Ford warranty now but it doesn¿¿¿t excuse the fact that you misled us. No misunderstanding. Have never had a verbal apology for the salesman, Ross, sales Manager or the General Manager. Totally lied and please don¿¿¿t insult us by insisting it was a misunderstanding. Call it what it was.

  • 5.0 out of 5
    May 27, 2019

    Alan went above and beyond to help me. He is a hard worker who cares about all of his customers. I highly recommend him and the dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you Jillian! So glad we could help!

  • 5.0 out of 5
    May 20, 2019

    I can't say enough great things about my experience with Anderson Nissan! I purchased a used auto from their lot and worked with Pete (sales manager) and... Laura Woodard. Laura is truly an asset to your organization: organized, great follow through, knowledgeable, and caring! She went above and beyond to ensure I had a great buying experience! Thank you! She will certainly get referrals from me as I own an insurance company. L.Hauge

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    This is terrific to hear! We look forward to seeing you again in the future!

  • 1.0 out of 5
    May 10, 2019

    I went to buy a used truck and wasn’t aware that it didn’t have a warranty until after I purchased it. I drove it to work and home and my back tire was... smoking due to not being inspected properly. My caliper was locked up and now I’m looking at about $1000 repair that I got stuck with just trying to get a reliable vehicle for my family. I will not purchase another vehicle from here.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 27, 2019

    Laura Woodard, Anderson Nissan of Rockford, IL, is an excellent salesperson. From the beginning to the end, she professionally educated me about the many... outstanding handling and comfort features of the new 2019 Altima. I was most impressed with her thoroughness in familiarizing me with the many technical extras it offers when it was ready for pickup. Always willing and available to go the extra mile, THANK YOU to everyone that helped me throughout my purchase at Nissan of Rockford, IL and most importantly Laura for making me a very satisfied customer!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you Star! So glad you're happy, we appreciate you!

  • 5.0 out of 5
    April 1, 2019

    Lenny was beyond helpful when we came into the dealership. He was knowledgeable, energetic and made the experience of looking for a new car exciting!... Thank you, Lenny!!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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