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Import Masters

(535 reviews)
Visit Import Masters
Sales hours: 10:00am to 5:00pm
Service hours: 10:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 9:00am–8:00pm
Tuesday 9:00am–8:00pm 9:00am–8:00pm
Wednesday 9:00am–8:00pm 9:00am–8:00pm
Thursday 9:00am–8:00pm 9:00am–8:00pm
Friday 9:00am–5:00pm 9:00am–7:00pm
Saturday Closed Closed
Sunday 10:00am–5:00pm 10:00am–5:00pm
2022 consumer dealer award
View 6 awards
2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
(888) 917-8877 (888) 917-8877

Reviews

(535 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Import Masters from DealerRater.

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Mercedes Benz S550

The best dealership in town . Alex and Tammy were helpful and guided us to buy the best car on the lot. There Sales skills are excellent . Alex is knowledgeable and helps a lot in picking up the right car. Keep it up .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Without stress

Because entire staff encountered was polite Sales person Alex made us feel relaxed He was knowledgeable in his field answered questions asked. Very professional and was not pushy Allowed us time to make decisions

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Alex salesman

Great experience with salesperson Alex Professional,patient knowledgeable in his field Allowed time to make decisions

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Integrity

I?m very particular about nearly everything and pay attention to every little thing because the devil is always in the details. When I walked into the showroom I immediately relaxed. My salesperson - Mohammed - was intuitive, caring, and highly professional. I felt like a family member ? rather than a customer and I knew that I could trust him to help me make the right decision for me. He helped me identify my dream car and cannot thank him enough. When you go there, be sure to ask for Mohammed! He?s that guy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Perfect Car Buying Experience

My salesperson, Mohammad B and the entire team .... from the receptionist to the staff prepping the cars - were wonderful. They made a potentially stressful experience pleasurable. Mohammad made me feel like family. I left the dealership in my dream car in only a few hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Excellent!!!!!!!

Went in with a trade that I owed substantial money on and I had been turned down by many dealers because of this, I thought I wouldn't be able to get a vehicle. Christine Alfieri was my sales woman and she made the whole buying process easy and fun and exciting! Even when I would bring up my unlikely odds of getting into a new vehicle she assured me the whole time I would be leaving in my dream car and turns out she was right, great dealership! Friendly staff! EXCELLENT!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Stay Away, Fraud

Purchased a great BMW from Salesman Alejandro in July 2017. I also purchased a 3 year - 36000 mile Extended Warranty for $3500. I brought the car home and had it checked out by my local BMW Dealer who gave the vehicle a perfect bill of health. The car has 62000 miles on it and figured I probably wouldn't have issues with the vehicle until long after the warranty expires. I filled out the proper paperwork and sent to both European Masters and Continental Warranty. The Warranty company told me the release was sent to Masters and they would send me the reimbursement. I sent several emails and voicemail to Kevin V. in finance and he refuses to contact me. Overall I was very satisfied with the process of the purchase and the vehicle. Great people work there from the sales Managers to the car detailers. It was a great experience. I find it hard to believe that I wouldn't be reimbursed after I cancelled my Extended Warranty. Now I have no warranty nor my $3500. This is down right theft.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Great customer service

I had such a great experience buying a car here. Christine Alfieri made everything so easy and everything went so smooth. Would recommend European Masters to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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First BMW! First Car!

Fantastic experience and great business especially as a first time car buyer. Got my loan and my BMW which I was aging for years on end. My sales person was ample and stayed in touch with me throughout the whole thing and made sure anything I needed was addressed and my requirements were met. Thank you so much Mohammad!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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The best of the best!

The best of the best is defiantly how European Masters should be known for. The dealership is in mint conduction all around and all the staff there are the nicest people who in all look to exceed in customer satirsfaction. Alex was the car salesman who helped me purchase my 2012 Chevrolet Camaro 2SS. 10 out of 10 rating throughout the whole process. I recommend to anyone looking into purchasing a car to check them out. You wont be disappointed , they're the real deal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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