Import Masters

Terrible experience, got lied to twice on the phone, went in and walked out 5 minutes later. Will never go back.

I had a disappointing experience with this dealership. They show little concern for their customers and communicate very poorly. There are numerous hidden fees that are only revealed at the time of signing the documents, making the process feel deceptive and untrustworthy. Throughout the process, we always felt like they were hiding something from us — and that turned out to be true. The staff were not friendly and did not respond properly to questions or concerns. I would not recommend this dealership.

DON'T GET SCAMMED! They (Sam and Al) are xxxxxxxx, and they will not even return your call. I would never use this dealership even if they gave me the car for free. xxxx of the earth. RUN and RUN FAST.

Kept waiting for a car I thought wad mine , they sold it out from under me

scammers Even though i asked glenda about the out the door price she wasn't being honest. they try to charge you 10k above what is advertised stay away from these crooks

I bought a car from import masters in 2022. Since buying the car, it has been in the shop several times for a Drivetrain malfunction issue and a coolant leak. It seemed every time i got one of those issues fixed, the other problem happened. I put 3K down on the car, and at least 15k in financing payments, to then spend another 10K in repairs. In 3 years, thats crazy. I tried to declare the car a lemon but because it has been too long, I cant even though I reported the issues when I was in year one. I would NEVER buy anything from them. Im also looking into legal action vs the dealership. Stay far away from them!!!!!

Despite several attempts, I could never get anyone to respond to an email. Other reviews mention price shenanigans.

They are full of lies. Do NOT TRUST. They sold me a tesla way over priced. They posted the car on Car Guru for 21,000. They then uped the fees to 27,000 and told me I would get the difference in my tax credit. I now received a letter from IRS stating that the dealership is getting the credit even though Laura, which is a liar, told me I would get it back. I have reported to IRS as well as BBB. I have hired a lawyer and filed a civil case against this business. If you have been lied to please file a compliant with the BBB and IRS asap. There are others also involved in the case. The more people we involve the bigger the lawsuit.

The sales person I talked to was professional and communicated well, but their advertised pricing is a scam, just like everyone else has mentioned. 1) If you're looking at a used EV, the listed price is net of the $4k used ev credit (assumes you're eligible). 2) Their site mentions lo jack and pre-certification fee that varies by vehicle-- but it's only when you get on the phone with them that they tell you how much it costs. For the $26k vehicle I was looking at, it was $6K -- a 23% increase on the listed price! WHAT A JOKE. Waste of my time. Don't even bother.

Scam Scam Scam. They will waste your time. Just stay away from them. They gonna add more 6k or 7k dollars which car you want.