Reviews
scam Artists, stay away fake prices , car adervertised for 34k is actually 42k.. NEVER seen anything like this, unfortunately there are people with bad credit that dont have a choice, they put $1-2 k down and drive a car for few months .
scam Artists, stay away fake prices , car adervertised for 34k is actually 42k.. NEVER seen anything like this, unfortunately there are people with bad credit that dont have a choice, they put $1-2 k down and drive a car for few months .
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Warning !!! Do not buy from this dealership they are time wasters they’ll make you drive hours then when you get there they act like they didnt know you were coming then tell you the vehicle just got sold ! Stay away !! SCAMMERS
Warning !!! Do not buy from this dealership they are time wasters they’ll make you drive hours then when you get there they act like they didnt know you were coming then tell you the vehicle just got sold ! Stay away !! SCAMMERS
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
I do not recommend buying anything from this dealership. They sell cars that look good on the outside but are mechanically unsound or have major issues. In my case, I bought a 2022 GLE 350 in April 2026, and as of today, September 4, 2026, the engine is damaged. I took it to the Mercedes-Benz dealership, and they told me the car had already been repaired previously and now requires an engine replacement costing $22,000. This dealership refuses to take responsibility for the repairs. Don't waste your money on this business
I do not recommend buying anything from this dealership. They sell cars that look good on the outside but are mechanically unsound or have major issues. In my case, I bought a 2022 GLE 350 in April 2026, and as of today, September 4, 2026, the engine is damaged. I took it to the Mercedes-Benz dealership, and they told me the car had already been repaired previously and now requires an engine replacement costing $22,000. This dealership refuses to take responsibility for the repairs. Don't waste your money on this business
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Dishonest. Scammers. Do not deal with these people..Price will be way over what you see due to dishonest fees.
Dishonest. Scammers. Do not deal with these people..Price will be way over what you see due to dishonest fees.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
I am seriously considering writing to the Governors office to look into this dealership with the intention of shutting it down to save unsuspecting customers I bought a car from them close to 3 months ago. The car was stolen in less than a week ( Have my own suspicions) but all efforts to get them to file for the title and registration so insurance can pay it off has failed. This matter has been reported to DMV and an investigation is ongoing. Don’t waste your time, you will be scammed
I am seriously considering writing to the Governors office to look into this dealership with the intention of shutting it down to save unsuspecting customers I bought a car from them close to 3 months ago. The car was stolen in less than a week ( Have my own suspicions) but all efforts to get them to file for the title and registration so insurance can pay it off has failed. This matter has been reported to DMV and an investigation is ongoing. Don’t waste your time, you will be scammed
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Very disappointing and misleading experience. I drove all the way from Richmond to Virginia to see a car advertised by Import Master on Cars.com. I made the trip based on the price they publicly advertised online. When I arrived at the dealership, I was told that the advertised price did not actually represent the full price of the vehicle and that it excluded a 20% down payment. This was extremely frustrating because that information was not clear to me from the Cars.com listing. If you’re considering buying a car from this dealership, make sure you ask for the actual out-the-door price and clarify exactly what the advertised price includes before making the trip. In my experience, the way the price was presented online was misleading and resulted in a complete waste of my time and travel. I would strongly recommend being very careful and getting everything in writing before visiting. I would not make another trip to this dealership based solely on the prices advertised on Cars.com.
Very disappointing and misleading experience. I drove all the way from Richmond to Virginia to see a car advertised by Import Master on Cars.com. I made the trip based on the price they publicly advertised online. When I arrived at the dealership, I was told that the advertised price did not actually represent the full price of the vehicle and that it excluded a 20% down payment. This was extremely frustrating because that information was not clear to me from the Cars.com listing. If you’re considering buying a car from this dealership, make sure you ask for the actual out-the-door price and clarify exactly what the advertised price includes before making the trip. In my experience, the way the price was presented online was misleading and resulted in a complete waste of my time and travel. I would strongly recommend being very careful and getting everything in writing before visiting. I would not make another trip to this dealership based solely on the prices advertised on Cars.com.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
False advertising, don’t waste your time here. 22,900k listed Tesla shoots to 30k?
False advertising, don’t waste your time here. 22,900k listed Tesla shoots to 30k?
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for providing this feedback, Fred, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
The dealership staff provided extraordinary service, incredible attention to detail, and top-tier support throughout!
The dealership staff provided extraordinary service, incredible attention to detail, and top-tier support throughout!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Knowing our dedication to detail and comprehensive support made your experience exceptional is rewarding. Your praise and five-star rating mean a great deal to our team.
False advertising. Add at a minimum of $5,000 to the price you see advertised. They don’t want your cash either. They want you to use their financing to get the sticker price advertised.
False advertising. Add at a minimum of $5,000 to the price you see advertised. They don’t want your cash either. They want you to use their financing to get the sticker price advertised.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you, Sheri.
This dealership is a scam. Went to view a car they had on the lot and started chatting about price, which was listed at about $118k. The guy sits down and waves some piece of paper at me and says "you know when you buy a car at a merc dealership, that's the cash price, but there's another 30% on top of that. I only charge another 20%". I said "sorry what are you talking about? What is the drive off the lot price of this car". He goes "$151k" (I have no idea how he got to that number either. Market on the car was probably $115k. I just look at him and said "jesus f***ing christ" and walked out of the place. These guys belong in prison.
This dealership is a scam. Went to view a car they had on the lot and started chatting about price, which was listed at about $118k. The guy sits down and waves some piece of paper at me and says "you know when you buy a car at a merc dealership, that's the cash price, but there's another 30% on top of that. I only charge another 20%". I said "sorry what are you talking about? What is the drive off the lot price of this car". He goes "$151k" (I have no idea how he got to that number either. Market on the car was probably $115k. I just look at him and said "jesus f***ing christ" and walked out of the place. These guys belong in prison.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Tom, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.