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Reviews

4.0
Average based on 5 reviews.
  • friendly convenient service!

    Service department at Carmax superceded my expectations! Called to have a service done on my Nissan and they were able to accommodate my tight sc...


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    Service department at Carmax superceded my expectations! Called to have a service done on my Nissan and they were able to accommodate my tight schedule even though they did explain their schedules were tight as well. The amount of time I waited was far less than any dealer I've ever been to, and Dave in the service department greeted me by name and wore a smile until I left! They even washed my car for me and let me know if there was anything I needed to not hesitate to give them a call.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great staff

    Richard, who helped my fiancé and I, was extremely knowledgeable, patient and honest with us. He really helped us narrow down what we want and mad...


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    Richard, who helped my fiancé and I, was extremely knowledgeable, patient and honest with us. He really helped us narrow down what we want and made our visit very enjoyable.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service department is terrible

    Bought a 2009 Honda Accord at Carmax in Charleston SC. The overall buying experience was a good one, but the service department is terrible. When ...


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    Bought a 2009 Honda Accord at Carmax in Charleston SC. The overall buying experience was a good one, but the service department is terrible. When you call the automated line and are prompted to press 4 for repairs it goes to a message that says calls cannot be taken at this time. I called back and went through sales to have someone transfer me to the service department. Left a message on someone's voicemail to call me back so I could schedule an oil change. They never called back. This is the 2nd time I've went through this with them. Sales department I would give 4 stars. Service department gets a 0.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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