CarMax Charleston

Vehicle failed pre-purchase inspection, dispute passing the car max inspection. Disappointed in product not the service.

Fran has now successfully gotten me 2 great cars. So easy to work with all the folks at Carmax!

Carmax made the car buying process enjoyable and Lamont was knowledgeable with any questions we had. We will definitely use CarMax again.

Very good service and very nice dealership well kept vehicle clean test drive are very good

We initially went to the CarMax in Columbia, SC on May 16, to look at this truck and planned to purchase it that day. This is a 2-hour drive each way. The Columbia dealer could not find the keys after searching for 3 hours, so we went back to Charleston without even being able to see the inside of the truck. The truck got shipped to Charleston 7 days later, after the Columbia dealer had a new key made. On May 24, we test drove the truck at the Charleston CarMax and purchased it that day. It only had the one key, and we wanted a complete set of two OEM keys as part of the purchase, since this was shown in the listing. We were assured by the Charleston dealer that they would get the additional key for us the following week and contact us. A week and a half later, having heard nothing, I talked with someone at the 843-766-2155 number who said I would get a call back concerning the key. After nearing nothing, we went by the dealer the next day only to find nothing had been done. After some discussion, the manager told us CarMax would cover the cost of the key if we went to the Toyota dealership to get it. This did happen, and we picked up our OEM key from Toyota the next day, after taking time off from work to do so.

Myles was a great salesman to work with. There was difficulty with the lender, and Myles handled it wonderfully.

The car was supposed to have been checked out before we were called to see it. It looks like the head gasket has slipped and you can see it protruding a bit around the back and the AC isn't working up to par. Called for an appt and couldn't get the car in for repair for 3 weeks. So, I just paid $20,000 for a car with issues.

They were super helpful with answering the questions I had and I was really able to look at the car before finalizing the transaction. I definitely recommend them because they were clear about what they had and there was nothing hidden about the car or the fees. Great experience overall.

Liked that purchase moved quickly and folks friendly.Like we were able to test drive car.

Everyone was so professional kind and l would refer consumers I was so pleased with my sales man he was so passionate understand and I would gave him a 10 rate