Westside Kia

Westside Kia has terrible customer service, poor communication, and failed to properly resolve my vehicle repairs.

We had the best experience at Westside Kia. Every person we interacted with was professional and helpful. The car-buying process was quick. Highly recommend!

Extremely disappointed with my experience at Westside Kia. My 2020 Kia Sorento was brought in after theft-related damage, and the communication and repair process have been frustrating from the start. I have been passed between multiple employees, with Jared primarily communicating by text. I was told repairs would exceed $5,000, but I was not provided a clear written repair estimate. The repair timeline has repeatedly been extended due to parts and additional issues, leaving me without reliable transportation and constantly having to contact the dealership for updates. My insurance adjuster has now confirmed the repairs will be approved, yet I am still having to ask when repairs will actually begin. I understand repairs can take time, but the lack of transparency, documentation, communication, and a reliable timeline is unacceptable. I expect better customer service and accountability from a Kia dealership.

Made a deal on a “brand new” carnival. When I was headed to Houston the salesman called and told me that the car had been the general managers demo and that it had 4,000 miles on it. To me that is not new and would’ve been nice to know prior to driving 4 hours to Houston. I ended up finding the exact same car at another dealer with 30 miles so the trip ended up being worth it. Just would’ve liked to know about the mileage before I headed that way in a rental car.

I had an excellent experience at the dealership. From the moment I arrived, Mr. Many was friendly, professional, and never made me feel pressured. He took the time to answer all of my questions, explained every step of the process clearly, and made sure I understood all of my options. He was knowledgeable, honest, and patient, making the entire car-buying experience smooth and stress-free. He followed up promptly, kept me informed, and went above and beyond to make sure I was satisfied. I truly appreciate his outstanding customer service and would highly recommend him to anyone looking for a great dealership experience.

Richard Martinez and Jared Barraza are extremely hard to work with. The vehicle was towed in, and I was told it needed repairs, i authorized those repairs, a week later as I was ready to pay, they said more repairs were needed. This is an aggressive service department.

Scheduled an appointment days in advance. Confirmed and call morning before appointment to ensure the car we wanted to look at was available. Drove an hour to be left waiting. Had to hunt down someone to assist us. All of that time and expense to see the vehicle and it was not even on the lot. Said it was sent to get updates done. Asked us to come back next day. What a waste and terrible experience. Left and bought a car at another dealer hours later. Will never consider this place ever again. Jalen the sales person who had to give us the news seemed nice. He might want to find a better place to work.

The most seemless and best car buying experience. Mehdi at Westside Kia provided excellent customer service without being pushy. He was i professional, informative and patient throughout the entire process. Brian is the finance department was also fantastic.

WESTSIDE KIA DEALERSHIP IN KATY TX, I was meet & treated with Unprofessional, Rude, Dishonesty, Mistreatment, Aggressive behavior against me. A customer conducting business had a encounter with Service Consultant DARIN MERTZ & Service Supervisor RICHARD MATINEZ. My business experience there awful disssatisfied,disappointed with their customer services business.

Great service that I didn’t receive at other Kia dealer I wish I knew about updating computer and not taking the car for inspection .