Reviews
I had an excellent experience at the dealership. From the moment I arrived, Mr. Many was friendly, professional, and never made me feel pressured. He took the time to answer all of my questions, explained every step of the process clearly, and made sure I understood all of my options. He was knowledgeable, honest, and patient, making the entire car-buying experience smooth and stress-free. He followed up promptly, kept me informed, and went above and beyond to make sure I was satisfied. I truly appreciate his outstanding customer service and would highly recommend him to anyone looking for a great dealership experience.
I had an excellent experience at the dealership. From the moment I arrived, Mr. Many was friendly, professional, and never made me feel pressured. He took the time to answer all of my questions, explained every step of the process clearly, and made sure I understood all of my options. He was knowledgeable, honest, and patient, making the entire car-buying experience smooth and stress-free. He followed up promptly, kept me informed, and went above and beyond to make sure I was satisfied. I truly appreciate his outstanding customer service and would highly recommend him to anyone looking for a great dealership experience.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
What a pleasure to hear that our representative made you feel at ease and took the time to walk you through every option. We’re glad the process felt clear and stress-free and that you stayed informed along the way. Congratulations on your new Kia and thank you for recommending us.
Richard Martinez and Jared Barraza are extremely hard to work with. The vehicle was towed in, and I was told it needed repairs, i authorized those repairs, a week later as I was ready to pay, they said more repairs were needed. This is an aggressive service department.
Richard Martinez and Jared Barraza are extremely hard to work with. The vehicle was towed in, and I was told it needed repairs, i authorized those repairs, a week later as I was ready to pay, they said more repairs were needed. This is an aggressive service department.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
Scheduled an appointment days in advance. Confirmed and call morning before appointment to ensure the car we wanted to look at was available. Drove an hour to be left waiting. Had to hunt down someone to assist us. All of that time and expense to see the vehicle and it was not even on the lot. Said it was sent to get updates done. Asked us to come back next day. What a waste and terrible experience. Left and bought a car at another dealer hours later. Will never consider this place ever again. Jalen the sales person who had to give us the news seemed nice. He might want to find a better place to work.
Scheduled an appointment days in advance. Confirmed and call morning before appointment to ensure the car we wanted to look at was available. Drove an hour to be left waiting. Had to hunt down someone to assist us. All of that time and expense to see the vehicle and it was not even on the lot. Said it was sent to get updates done. Asked us to come back next day. What a waste and terrible experience. Left and bought a car at another dealer hours later. Will never consider this place ever again. Jalen the sales person who had to give us the news seemed nice. He might want to find a better place to work.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Kevin, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. If you don't mind, please reach out to us; we would love to address your concerns. Thank you for your time, and hopefully, we can get to the bottom of this.
The most seemless and best car buying experience. Mehdi at Westside Kia provided excellent customer service without being pushy. He was i professional, informative and patient throughout the entire process. Brian is the finance department was also fantastic.
The most seemless and best car buying experience. Mehdi at Westside Kia provided excellent customer service without being pushy. He was i professional, informative and patient throughout the entire process. Brian is the finance department was also fantastic.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We’re thrilled our team provided professional, informative support without any pressure as you purchased your new Kia. Enjoy the ride and let us know if we can help again.
WESTSIDE KIA DEALERSHIP IN KATY TX, I was meet & treated with Unprofessional, Rude, Dishonesty, Mistreatment, Aggressive behavior against me. A customer conducting business had a encounter with Service Consultant DARIN MERTZ & Service Supervisor RICHARD MATINEZ. My business experience there awful disssatisfied,disappointed with their customer services business.
WESTSIDE KIA DEALERSHIP IN KATY TX, I was meet & treated with Unprofessional, Rude, Dishonesty, Mistreatment, Aggressive behavior against me. A customer conducting business had a encounter with Service Consultant DARIN MERTZ & Service Supervisor RICHARD MATINEZ. My business experience there awful disssatisfied,disappointed with their customer services business.
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- 1.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry to hear about your experience, Shelia, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
Great service that I didn’t receive at other Kia dealer I wish I knew about updating computer and not taking the car for inspection .
Great service that I didn’t receive at other Kia dealer I wish I knew about updating computer and not taking the car for inspection .
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Westside Kia . Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Service provide in a reasonable time. Honored a discount. It was easy to make an appointment with minimum delay to the date of service.
Service provide in a reasonable time. Honored a discount. It was easy to make an appointment with minimum delay to the date of service.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you sharing your experience with your Kia Niro Plug-In Hybrid. We’re glad the appointment was easy to schedule, the discount was applied, and your service was completed promptly. We look forward to helping you again.
Good service , on time , good attendance, good service. I really appreciate your service of oil change.
Good service , on time , good attendance, good service. I really appreciate your service of oil change.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you noting our prompt, attentive oil change service for your Kia Sorento. It’s great to hear we met your expectations. We look forward to caring for your vehicle again.
Very professional service here. Chuck smith is great to work with. He is prompt and keeps me informed of the repairs.
Very professional service here. Chuck smith is great to work with. He is prompt and keeps me informed of the repairs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star review and for noting our professional service. We’re pleased our team’s prompt attention and regular updates during your Kia’s repairs met your expectations. We look forward to supporting your vehicle’s care again.
Great service and minimal waiting time. Clean and comfortable waiting area. Very courteous and professional.
Great service and minimal waiting time. Clean and comfortable waiting area. Very courteous and professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing your Kia Carnival in for service. We’re glad our team provided efficient work, kept your wait minimal, and offered a clean, comfortable waiting area with courteous, professional support. We look forward to helping you again.