Reviews
WESTSIDE KIA DEALERSHIP IN KATY TX, I was meet & treated with Unprofessional, Rude, Dishonesty, Mistreatment, Aggressive behavior against me. A customer conducting business had a encounter with Service Consultant DARIN MERTZ & Service Supervisor RICHARD MATINEZ. My business experience there awful disssatisfied,disappointed with their customer services business.
WESTSIDE KIA DEALERSHIP IN KATY TX, I was meet & treated with Unprofessional, Rude, Dishonesty, Mistreatment, Aggressive behavior against me. A customer conducting business had a encounter with Service Consultant DARIN MERTZ & Service Supervisor RICHARD MATINEZ. My business experience there awful disssatisfied,disappointed with their customer services business.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry to hear about your experience, Shelia, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
Great service that I didn’t receive at other Kia dealer I wish I knew about updating computer and not taking the car for inspection .
Great service that I didn’t receive at other Kia dealer I wish I knew about updating computer and not taking the car for inspection .
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Westside Kia . Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Service provide in a reasonable time. Honored a discount. It was easy to make an appointment with minimum delay to the date of service.
Service provide in a reasonable time. Honored a discount. It was easy to make an appointment with minimum delay to the date of service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you sharing your experience with your Kia Niro Plug-In Hybrid. We’re glad the appointment was easy to schedule, the discount was applied, and your service was completed promptly. We look forward to helping you again.
Good service , on time , good attendance, good service. I really appreciate your service of oil change.
Good service , on time , good attendance, good service. I really appreciate your service of oil change.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you noting our prompt, attentive oil change service for your Kia Sorento. It’s great to hear we met your expectations. We look forward to caring for your vehicle again.
Very professional service here. Chuck smith is great to work with. He is prompt and keeps me informed of the repairs.
Very professional service here. Chuck smith is great to work with. He is prompt and keeps me informed of the repairs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star review and for noting our professional service. We’re pleased our team’s prompt attention and regular updates during your Kia’s repairs met your expectations. We look forward to supporting your vehicle’s care again.
Great service and minimal waiting time. Clean and comfortable waiting area. Very courteous and professional.
Great service and minimal waiting time. Clean and comfortable waiting area. Very courteous and professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing your Kia Carnival in for service. We’re glad our team provided efficient work, kept your wait minimal, and offered a clean, comfortable waiting area with courteous, professional support. We look forward to helping you again.
Great service! Chuck always handles our service on our box truck with the upmost professionalism.
Great service! Chuck always handles our service on our box truck with the upmost professionalism.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Delighted to hear our team handled the service on your Isuzu box truck with professionalism. Thank you for the five-star rating and for trusting us with your service needs.
Brougth in my 2024 kia due to a mandatory recall and no drop off shuttle was available (sick driver). No alternative transportation means were offeed nor available when asked.
Brougth in my 2024 kia due to a mandatory recall and no drop off shuttle was available (sick driver). No alternative transportation means were offeed nor available when asked.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Carlos, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
Great service! , Everyone very courteous and always with a smile! They make you feel like a VIP! The waiting area is very clean and comfortable!
Great service! , Everyone very courteous and always with a smile! They make you feel like a VIP! The waiting area is very clean and comfortable!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear our team treated you with courtesy and a smile while your Kia Telluride was serviced. We’re glad the waiting area met your expectations for comfort. We appreciate your feedback and look forward to welcoming you back.
Great service and fast very polite and made sure I had everything checked off on my car to be fixed
Great service and fast very polite and made sure I had everything checked off on my car to be fixed
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting our prompt and courteous service. Rick and the team are thrilled to know that every item was checked off thoroughly on your Kia.