Pines Ford

I used their chatbot in the morning to try and get a remote deal done with an F150 lease. Salesperson contacted me by e-mail. Wanted me only to call her, “Doris Rodrigue”. I emailed her back with the exact information, and after that she just ghosted me no matter how many times I tried contacting her. Don't do business with this shady dealer or sales person.

Absolutely terrible experience with Ford Pine. I repeatedly asked to be placed on their do-not-call list, yet they continued calling me multiple times in a row. It feels aggressive and completely disrespectful of basic boundaries. When I tried to call back to speak with a manager, I was either hung up on or given the runaround. No one seemed willing to take responsibility, and the level of rudeness from the staff was shocking. Instead of addressing the issue professionally, I was met with dismissive and unhelpful responses. Customer service should be the foundation of any business. Based on my experience, that standard is clearly not being met here. It’s honestly surprising that a company operating this way continues to stay in business.

I had my car in for service. It was there for seven days. They were irresponsible with my vehicle because when they went to get it, they found out it was stolen from their lot right outside the service area. They claimed absolutely no responsibility for it at all. They were very rude about it, and they simply wanted me to go away and claim it on my own insurance. Many people believe it was inside job because another key was created and someone picked it up drove it away and stole parts off of it and left it in a hotel parking lot nearby. They never did anything to make things right. I would never trust them with my vehicle and I would recommend others to look for other dealers. I’ve spoken to other dealerships and they said their insurance would’ve covered that theft. It tells you everything is fine until there’s a problem. In my case, they never did anything to make things right I had to pay $1000 deductible and take a hit on my car insurance my car has since never been the same

I’ll make short their are layers and crooked bunch of xxxxxxxx told me had a cracked oil pan for 1445.00 but was just a hoe leak

I had a fantastic experience at Pines Ford buying a new truck! Rodolfo, our salesman, was exceptional—knowledgeable, friendly, and transparent. He listened to my needs, guided me to the perfect truck, and secured a great deal with no pressure. The entire Pines Ford team was professional and efficient, making the process seamless. Rodolfo even followed up post-sale to ensure my satisfaction. Highly recommend Pines Ford and Rodolfo for an outstanding car-buying experience! Five stars!

Outstanding service in every aspect. Marcos my advisor exceeded my expectations and his customer service skills are second to none and it didn't stop there... the cashier Lizett was extremely courteous, gracious and very helpful. She straightened out any issues I had and even arranged and loaner truck for next week. All in all ir was an extremely positive experience when considering all the negative experiences at other Ford dealerships. Marcos and Lizett "Lizzy" should be commended for the job performance. They've got a customer for life... thank you guys!!!

Outstanding service in every aspect. Marcos my advisor exceeded my expectations and his customer service skills are second to none and it didn't stop there... the cashier Lizett was extremely courteous, gracious and very helpful. She straightened out any issues I had and even arranged and loaner truck for next week. All in all ir was an extremely positive experience when considering all the negative experiences at other Ford dealerships. Marcos and Lizett "Lizzy" should be commended for the job performance. They've got a customer for life... thank you guys!!!

Wilfredo Cordero is the most Professional, knowledgeable ,friendly Salesman that I ever dealt with Hope you’re able to work with him!

I researched the 2017 Lexus LS460 that I purchased through Carfax and seeing it was purchased and serviced its entire time at the Lexus dealership in Pembroke Pines FL. It also had been through a pre inspection service at this dealership and had four tires replaced and four wheel alignment. On December 19 2024 I flew from Greenville SC to Ft. Lauderdale and was picked up by my salesperson. Because I had already made the commitment to purchase and signed paperwork on line I thought this was going to go quick and I could be on my 600 mile trip home. Three hours later they finally finished this process. I left and got on I95 and fought heavy traffic for about 50 miles. I finally could get in the right lane and set the cruise and immediately noticed the car would drift to the right. I thought they hadn’t got the alignment just right. After the holidays I took the car to my dealership and was told that four of the control arms had to be replaced because the bushings were worn so badly it could not be aligned. I was given a written estimate of 2500.00 to do this repair. I was shocked because the odometer shows the car has 62,900. I contacted the salesperson about this and got no response so I wrote a letter to the general manager and enclosed all the paperwork from my dealership and as of today I have received no response. In the meantime the 30 day temp tag they issued me has run out and I haven’t received my permanent tag. I have called many times trying to find out where my tag is only to get a voice mail or hung up on or told they would overnight me a temp tag. At 72 Yrs. of age I have never been treated this badly at a dealership. After paying full retail price, dealer fees, sales taxes, registration, title and tag fees I now have a 30,500.00 investment sitting in my garage that I can’t drive.

Terrible experience with the Joel the Finance Manager and Pablo the Pre-Owned Manger. They sold the same car twice, failed to communicate effectively the situation throughout the deal. These people will avoid your calls and lie continuously throughout the process all while making excuses when they finally answer the phone. Find another stealership to work with. If I could give less stars than 1 I would.