Reviews
Everything went as expected if not better than expected.
Everything went as expected if not better than expected. I was able to drop off my wife’s cars early and was well received. I was pleasantly surprised to get a recommended service advice through text. Done quickly and efficiently, with a car wash.
Everything went as expected if not better than expected.
Everything went as expected if not better than expected. I was able to drop off my wife’s cars early and was well received. I was pleasantly surprised to get a recommended service advice through text. Done quickly and efficiently, with a car wash.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Montrose Kia. And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com
Been with them for several years happy with my vehicle
Been with them for several years happy with my vehicle purchases, service was always good, gave input on whatever needed attention. Always available for questions.
Been with them for several years happy with my vehicle
Been with them for several years happy with my vehicle purchases, service was always good, gave input on whatever needed attention. Always available for questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Montrose Kia, we look forward to having you as a valued customer for many years to come! And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com
I know that they are doing a good job.
I know that they are doing a good job.But I am a person on a fixted income and can not do all the things that kia recommend even with you payment plan so please tell your people not to push to hard to do them.
I know that they are doing a good job.
I know that they are doing a good job.But I am a person on a fixted income and can not do all the things that kia recommend even with you payment plan so please tell your people not to push to hard to do them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com
Everyone was great.
Everyone was great. During the pick up of my vehicle I ran into my salesman and was greeted with a hug
Everyone was great.
Everyone was great. During the pick up of my vehicle I ran into my salesman and was greeted with a hug
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Montrose Kia to be a positive one. Please don't hesitate to reach out if you need anything else. And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com
The sales team is great.
The sales team is great. However after getting home with my new car I realized it was dusty and had grease stains on the middle console. I took it back to get it detailed again. They were too busy to do it that day. Then I scheduled an appointment. They rushed through it, got the oil stain and cup holder but still left dirt on my passenger door (I'm the only person who has been inside my car since I've gotten it) and the dust is still all over my windshield. I have a busy schedule so it's tough for me to make time to come up there. I also don't want to knit-pick. But I just feel like with a new new car, they could have done a better job detailing. Like I said, great great place. But not a great detailing team sadly.
The sales team is great.
The sales team is great. However after getting home with my new car I realized it was dusty and had grease stains on the middle console. I took it back to get it detailed again. They were too busy to do it that day. Then I scheduled an appointment. They rushed through it, got the oil stain and cup holder but still left dirt on my passenger door (I'm the only person who has been inside my car since I've gotten it) and the dust is still all over my windshield. I have a busy schedule so it's tough for me to make time to come up there. I also don't want to knit-pick. But I just feel like with a new new car, they could have done a better job detailing. Like I said, great great place. But not a great detailing team sadly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. And remember, You’ve got a friend at Montrose! Lance Blanton General Manager 440.934.6699 lblanton@gomontrose.com
The staff here is outstanding—warm, welcoming, and highly
The staff here is outstanding—warm, welcoming, and highly professional. I came in for a recall repair and the entire process was seamless from start to finish. To my surprise, they even washed my car, which was such a thoughtful touch! Scheduling and check-in were quick and effortless, and despite being in the middle of renovations, the team handled everything with impressive efficiency. Truly a top-notch experience!
The staff here is outstanding—warm, welcoming, and highly
The staff here is outstanding—warm, welcoming, and highly professional. I came in for a recall repair and the entire process was seamless from start to finish. To my surprise, they even washed my car, which was such a thoughtful touch! Scheduling and check-in were quick and effortless, and despite being in the middle of renovations, the team handled everything with impressive efficiency. Truly a top-notch experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com
I appreciate the staffs cohesive delivery.
I appreciate the staffs cohesive delivery. Jennifer has always been at the core of my search to have my car serviced at this Kia dealership. The facility has been upgraded and I appreciate it's amenities.
I appreciate the staffs cohesive delivery.
I appreciate the staffs cohesive delivery. Jennifer has always been at the core of my search to have my car serviced at this Kia dealership. The facility has been upgraded and I appreciate it's amenities.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com
Nathan, the sales rep, was very helpful, insightful and
Nathan, the sales rep, was very helpful, insightful and patient while my wife and I took our time thoroughly testing features and tech in the vehicle we wanted. once we knew we wanted it for sure, the paperwork was ready very quickly. every person along the way to purchasing the car made sure we understood everything and answered all of our questions.
Nathan, the sales rep, was very helpful, insightful and
Nathan, the sales rep, was very helpful, insightful and patient while my wife and I took our time thoroughly testing features and tech in the vehicle we wanted. once we knew we wanted it for sure, the paperwork was ready very quickly. every person along the way to purchasing the car made sure we understood everything and answered all of our questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Montrose Kia. And remember, You’ve got a friend at Montrose! Lance Blanton General Manager 440.934.6699 lblanton@gomontrose.com
Montrose Kia handled my problem very fast I was greeted
Montrose Kia handled my problem very fast I was greeted with a genuine concern and they took the time to listen and understand. They really respected my time and preformed my repair faster then expected.
Montrose Kia handled my problem very fast I was greeted
Montrose Kia handled my problem very fast I was greeted with a genuine concern and they took the time to listen and understand. They really respected my time and preformed my repair faster then expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Christopher. We are glad to hear that our team was able to help, and we hope to see you again here at Montrose Kia! And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com
Always very nice and professional and the new look is
Always very nice and professional and the new look is fabulous! I won’t take my car anywhere else
Always very nice and professional and the new look is
Always very nice and professional and the new look is fabulous! I won’t take my car anywhere else
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Montrose Kia. We look forward to having you as one of our valued customers for many more years to come! And remember, You’ve got a friend at Montrose! Fred Gawry Service Manager 440.934.6699 fgawry@gomontrose.com