Haddad Subaru

I purchased a 2024 Mustang Dark Horse with only 3,040 miles from HADDAD Subaru, and my experience has been extremely disappointing. The car was delivered to me completely filthy, which was unacceptable for any dealership. After getting the vehicle inspected, I discovered several serious issues that should have been caught during any legitimate safety inspection. All four tires have tread depths that multiple independent shops confirmed do not meet acceptable or legal standards for a dealership to sell on a vehicle. I sent HADDAD Subaru clear photographic evidence, including a penny inserted into the tire tread showing the tread depth is well below safe limits, yet my concerns were not properly addressed. In addition, every wheel was out of balance by approximately ¼ ounce, causing unnecessary vibration. Even more concerning, the dealership left a wheel spacer installed on one front wheel while the matching spacer was missing from the other front wheel. This is a basic oversight that should never happen if the vehicle actually underwent a thorough inspection. When you buy a performance vehicle, you expect it to be clean, safe, and properly inspected before delivery. Unfortunately, that was not my experience. Based on the condition of the vehicle and the numerous issues that were missed, I have serious concerns about the quality of HADDAD Subaru’s inspection process and would not recommend purchasing a vehicle from them.

Kudos to Mark Brown in Service and the Haddad team that serviced our Outback today. The wait time was short and the quality of work was, as always, excellent. Mark’s communication with us was clear and timely, explaining the status of the job and what was required to complete it. We have purchased a few cars from Haddad over the years and our experiences with Mark and the Service Department have been great!

"I had a fantastic experience buying my new Nissan Maxima from Eli Yousef at Haddad Subaru in Pittsfield. Eli was incredibly knowledgeable, personable, and professional—never once making me feel pressured. He truly listened to my needs and helped me find the perfect car within my budget. The entire process was smooth, transparent, and stress-free. I highly recommend asking for Eli if you're looking for a great, honest car-buying experience. I would definitely recommend him and buy another car from him in the future. Sincerely, Erica F.”

I was recently a victim of of the severe cold while visiting my friends near Pittsfield, MA.. My battery drained and I could not start my car to get back for a crucial event in my life. My friends took me to Haddad to get a new battery. My fear was that I was going to miss this life changing day because I would be in a long line of people needing service. I was so fortunate to meet Brianna who understood my situation and made certain that my car was serviced and I was on my way the next day. Had I been delayed by another day, I would have missed a very important event but Bri and the team got me home. They were Fabulous!!!!!!! Francesca

Mark Brown and the service crew did a fantastic job with my most recent Subaru experience! A tire had found a nail to roll over on resulting in a slow leak. The nail was found and the hole permanently sealed. I was back on the road in no time and have enjoyed watching the electronic psi gauge remain where it needs to be!

I went into Haddad last night to look at cars. The saleswoman (Abigail L) who helped me was so helpful so knowledgeable, so sweet made this experience. The bestI've had at buying a car. She answered all of my questions.We took a test drive.She explained everything to me. I will definitely tell my friend's family about this, And will definitely return when I need another car. Thank you all for making this.Such a positive experience.

Kudos to our salesperson, Evan Lanoue, at Haddad Subaru! He was professional, very personable and easy to work with. We have purchased several cars from Haddad and have found the sales and Service teams to be exceptional. Evan's support throughout this latest purchase was outstanding!

Mark Brown in Service was a great help, once again, in assisting us while our Outback was being serviced. His support is always exemplary!

I am a first-time Haddad Subaru customer, and I was thrilled to find Scott Schiff so easy and delightful to work with. Scott went out of his way to make the experience pleasant, efficient, and hassle-free. He is a consummate customer-service professional, and I will definitely seek him out for all future car purchases. Thank you for everything, Scott!

6/3/25 I just had my service at Haddad Subaru. The atmosphere is welcoming and service personnel very professional and friendly. They kept me updated on service progress and all in all a very smooth Process. Bonus, Ben and Ally Curley always welcoming when I walk in even a year and a half after purchase. Alley was my sales representative initially (now Sales Manager) and asked how things were going so far as well as asking how my family was. These little touches make a big difference after the sale. Another Bonus one of my customers over the years Scott Schiff is now with the Haddad Subaru Family . Scott and his family were always great to work with and for. Just a great person to do business with. Overall, still loving my Subaru Forester Touring. It definitely was the right selection for my needs