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Reviews

(425 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Ford of Roseburg from DealerRater.

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Oil Change

Time for my car's first oil change since purchasing from Lithia; made an appointment, was able to get in quickly, service was quick and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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another outstanding service performed at lithia ford

my wife and myself are always pleased to conduct are bushiness with lithia ford additionally the employees are always courteous to are needs.. my visit to the service dept was as always outstanding

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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New truck

Joe was a great salesperson he talked me into come in and looking at what was in stock. Joe knows I used to buy in Portland and he showed all of what he had on the lot and saved what he knew I would like for last. Joe has sold trucks to me in the past and he got me a great deal. I am very pleased with my new ford truck 2015 F-150. I will see Joe when its time to replace my sons focus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Oil change

Getting my Ford Escape serviced at Lithia is always a good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service department

Your staff is excellent and so was the service work. Keep up the good work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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owner

Excellent service, Give Scott a raise. was very satified with new car. no problems so far..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great internet and face to face service!

I was in the market for a roadster and found a BMW Z4 with very low miles at Lithia Ford Roseburg. Living in Corvallis and trading in my BMW 535i GT, I wanted to make sure that we did much of the negotiations up front. I didn't want to drive about 120 miles for nothing. Jim promptly and professionally responded to all my emails and texts. He received all my photos that I sent to help the Sales department firm up the trade-in value. With good correspondence between The Sales Manager, Jim and I, and after a few tweaks in the final sales price, we pretty much struck a deal. Now all that had to be done was to drive to Roseburg and test drive the Z4. When I arrived, my wife and I were warmly greeted by Jim who then introduced us to Mike who took care of the rest. Mike set us up for our test drive and just tossed us the keys to the Z4. My wife and I then took it for a spin through Roseburg and enjoyed the car. When we returned, we were ready to rock and roll, and so was Mike. There was no haggling, no head games, or any harsh negotiating. Just smiles and laughs. It was already done previously! And lastly, we signed papers with Finance. He too was very pleasant and cordial. He offered us an extended warranty through Lithia. Once we learned that BMW of Salem was affiliated with Lithia, it was a no brainier (we recently paid $1500 to replace an electro water pump). Thanks Lithia Ford Team for making this purchase painless and enjoyable! We would be happy to do business with you all again! By the way, we are loving the car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Regular oil change and maintanence

Your courtesy and efficiently exceeds all expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Housewife

I am very pleased with the service. I was taken care of in "a good manner of time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Oil change for Fleet vehicle

The employee who assisted me clearly understood my question and was able to coordinate for my fleet vehicle's oil change. I really appreciated the new waiting room facilities.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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