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West Herr Toyota of Williamsville

(2,246 reviews)
2026 consumer dealer award
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2026 consumer dealer award 2018 consumer dealer award

Reviews

(2,246 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Toyota of Williamsville from DealerRater.

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Due to your employee: exceptional service, tremendous understanding of the problems and how to resolve them. Resulting in my loyalty to Toyota and recommendation of this dealership and service representative to all.

Due to your employee: exceptional service, tremendous understanding of the problems and how to resolve them. Resulting in my loyalty to Toyota and recommendation of this dealership and service representative to all.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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After done my Toyota grand Highlander service when I come back home i notice they crack my front passenger side window .refuse to repair.they said they didn’t do it .

After done my Toyota grand Highlander service when I come back home i notice they crack my front passenger side window .refuse to repair.they said they didn’t do it .

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We are sorry to hear this was your experience with us. We have forwarded this on to our Service Manager to look into this further for you. Thank you.

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I am pleased to West Herr Toyota and Pat Esposito in particular. She was a delight to work with not only due to her knowledge, experience and thoroughness but in her kindness and helpfulness. I have nothing but gratitude to express for her, Isaiah, who showed me around the car an everyone that I encountered at the dealership. If you are looking for a car, start at West Herr with Pat Esposito.

I am pleased to West Herr Toyota and Pat Esposito in particular. She was a delight to work with not only due to her knowledge, experience and thoroughness but in her kindness and helpfulness. I have nothing but gratitude to express for her, Isaiah, who showed me around the car an everyone that I encountered at the dealership. If you are looking for a car, start at West Herr with Pat Esposito.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We recently purchased a vehicle from West Herr Williamsville. Our sales rep was Michael Uschold. He was very professional and personable.Every employee was kind and welcoming. The whole process went smoothly and quickly. Thanks Mike, it was a pleasure 👍

We recently purchased a vehicle from West Herr Williamsville. Our sales rep was Michael Uschold. He was very professional and personable.Every employee was kind and welcoming. The whole process went smoothly and quickly. Thanks Mike, it was a pleasure 👍

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We purchased a vehicle from West Herr and it was a great experience with Michael Uschold he was very professional and knowledgeable great guy. West Herr is a great place and I had the pleasure working for and retired from thanks to everyone and keep up the great work.

We purchased a vehicle from West Herr and it was a great experience with Michael Uschold he was very professional and knowledgeable great guy. West Herr is a great place and I had the pleasure working for and retired from thanks to everyone and keep up the great work.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Was great overall. The only thing was that I wanted almost 2 months for my car. That was not convenient. I also could not chose the color or I would have had to wait even longer! I felt it was like “ you need us more than we need you” kind of thing. Everything else was great. Fahad, Allyson and Mike(?) helped me get through the process seamlessly once it arrived. I was given updates. They were wonderful. Crank out some more Toyota Camrys in some different colors please so others don’t have to go through this. It seems there is definitely a need for them and that people want these cars.

Was great overall. The only thing was that I wanted almost 2 months for my car. That was not convenient. I also could not chose the color or I would have had to wait even longer! I felt it was like “ you need us more than we need you” kind of thing. Everything else was great. Fahad, Allyson and Mike(?) helped me get through the process seamlessly once it arrived. I was given updates. They were wonderful. Crank out some more Toyota Camrys in some different colors please so others don’t have to go through this. It seems there is definitely a need for them and that people want these cars.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Everyone was friendly Efficient & helpful . Dealership is spotless !! My car was completed quickly & accurately . Nice staff to work with

Everyone was friendly Efficient & helpful . Dealership is spotless !! My car was completed quickly & accurately . Nice staff to work with

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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This dealership is awesome! The sales person was completely transparent and easy to work with! I recieved an awesome deal on a hard to aquire model and the dealership whent above and beyond to ensure my experience was perfect and seamless! I would recommend West Herr Toyota of Williamsville to anyone!

This dealership is awesome! The sales person was completely transparent and easy to work with! I recieved an awesome deal on a hard to aquire model and the dealership whent above and beyond to ensure my experience was perfect and seamless! I would recommend West Herr Toyota of Williamsville to anyone!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Couldn’t be happier with my decision to work with Tim H at West Herr Toyota! Tim is a phenomenal communicator and genuinely cares about helping you! Thank you so much for a great experience!

Couldn’t be happier with my decision to work with Tim H at West Herr Toyota! Tim is a phenomenal communicator and genuinely cares about helping you! Thank you so much for a great experience!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Work was done in a very short amount of time with courteous personnel. very satisfied overall.

Work was done in a very short amount of time with courteous personnel. very satisfied overall.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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