Reviews
Write a reviewDean Arbor Ford, Alpena, Michigan
We were very happy with our sales person Veronica she was very thorough and very friendly explained all the features of the new bronco.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Michael, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Bronco
I had the best group of sales team helping me. They worked as a team. They were knowledgeable and respectful Just a joyful experience I have ever had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Pamela, we're happy you found our staff to be so supportive during your experience here at Dean Arbour Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
Dean arbour
Every professional, friendly staff. Things were explained well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Eugene, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Dean Arbour Ford Alpena, Michigan
The purchase of my 2022 Ford Lightening, was as easy and seamless as purchasing a new car could be.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service dept.
Service staff very helpful on the phone and in person.I did have to remind them that I had extended warrenty to help cover the cost of repairs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Laurie, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Service Review
Made service appointment electronically and was taken care of on time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Dwayne, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Oil Change/Tire Rotation Dean Arbour Ford Lincoln
Fastest ever WITH Quality! Would recommend this dealer any time!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jim, we appreciate your recommendation of our dealership! At Dean Arbour Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Oil change and tire repair.
Made appointment by phone and fixed everything I needed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Thomas, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Love my Explorer
I leased my 2019 Explorer 2 years ago. I recently went through the steps to purchase it. I feel respected and valued at Dean Arbour Ford, Alpena.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Meg, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Dean Arbour Ford Alpena
Dean Arbour has always delivered excellent customer service. From maintenance to car buying they make it such an easy, convenient and overall great customer service experience. I would recommend them to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase