Reviews
Fine Customer Service
I have delayed this response because there was a problem between my bank and Damerow: My account was charged twice for over $1000. The problem seems to be cleared now, so I'll proceed. I was a satisfied customer of Landmark Ford for over ten years. I came to Damerow with a service problem earlier this year and found myself in the hands of Ryan Lenz. He is, in my view, as good as they get. I've had one more fairly significant service since then. Ryan explained and steered me through what needed to be done. He is one of the main reasons I expect to remain a loyal customer of Damerow Ford. Thank you again Ryan. Tack Goodell
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nice Job!
I just waited in the customer waiting area until my car was ready...i was happy to have my car done ready sooner than originally expected. nice job! :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your response, David! Don't hesitate to call us if you ever need anything. Be safe on the road.
Our Hero, Ryan....
Ryan, our service rep, was knowledgeable, friendly, respectful, supportive. He gave us an estimate of time needed and our car was ready before that time. Car was washed and was clean again. Thanks, Ryan, for all your support.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fantastic service from the Service Dept.
The service department bent over backwards to get this repair done. There were delays in getting parts, but they arranged for me to have a loaner car while my car was in the shop. They kept me informed at all stages of the repair. I am very impressed with the service department's customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your strong recommendation of the staff and Damerow Ford. Drive safe, and we'll see you on the road.
Excellent Service & Freindly staff
Garry & Gillian Fisher, Ford 2016 Explorer. Friendly staff in all areas of the business. Excellent service and would recommend your dealership to other customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
good guy
Ryan has been lookin after my truck for 2 years now, its got a lot of miles but he's recommended ways to keep it running smoothly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
oil change
very helpful to get me in without an appointment. still finding greasy hand prints on door and sterring wheel etc. that i have to clean when i get home. no big deal. thanks for your efforts!
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mercury car owner
I have been a customer for five years and have always been totally satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are more than glad to be of service, Linda. Thank you so much for your business!
Excellent service
Helpful staff, fast service and quality workmanship.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Angelika! Thank you for your positive review. We respect our customer's time and budget. Thanks again for your business!
Great service!
Friendly, quick service. My car needed overnight service, and they offered a loaner car to make it easier. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase