Reviews
Write a reviewGreat service, very friendly employees.
I have been very pleased with any service(s) I have had done there, since the day I purchased the vechicle. Very friendly employees.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive review, Carmen! We appreciate your loyalty to our dealership, products and staff. Our team looks forward to working with you again soon. Thanks again!
Great service
I found the staff very courteous and helpful. I had a question and Craig was super helpful in answering it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is such a pleasure to hear that our staff made a great impression on you. Thank you for taking the time to give us your feedback and feel free to call us with any questions.
The service dept at Baum Chevrolet rocks!
I am a big fan of the service department at Baum. The people who work there are friendly, courteous, and honest. I trust only them to take care of my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive review, Diane! We appreciate your loyalty to our dealership and look forward to meeting your automotive needs again soon.
No pressure sales, great service
The service at Baum is the best that I have ever received at a car dealership. I plan to do business with you for years to come. No pressure sales and competitive pricing goes a long way with me as the right way to do business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William- providing our customers with a pleasant dealership experience is our priority and we are happy to hear that your recent visit reflected this dedication. We appreciate your business and look forward to meeting your automotive needs again soon. Thank you!
Excellent Service Again!
Not my first time to use your service department. This visit like all others the service was outstanding. Chad and Corey are both very easy to talk with, understand my issues and have always provided the level of service I expect. I appreciate their level of professionalism. Please provide them a well deserved "pat on the back"!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive comments, Eddie! We will be sure to pass this information along to our Service staff and look forward to seeing you at your next appointment.
Nice people, clean dealership.
You guys are really good at getting cars back on the road and not taking a long time to do it! Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive feedback, Richard! We look forward to seeing you again soon.
equinox buying
I especially the lack of "hard sell" approach. Shawn Evans answered most of my questions competently without trying to push me into anything. But I still would like to know how many gallonS the tank holds.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear that you had a positive experience with our Sales team, Evelyn! Please do not hesitate to contact us if you still have questions about your new Equinox. We appreciate your business and look forward to working with you again soon.
Good experience overall, but watch out for Becky.
Kraig was super friendly and helpful. He is the reason I will return. It was hard not to notice, however, the lady who runs the detail shop. She was rude and condescending to everyone she spoke to. It upset me to sit there and listen to her. Good thing you have Kraig to compensate.
- Customer service 3.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dennis- we appreciate you sharing this information with us. Your comments will be reviewed with our team to ensure a higher quality of service. We apologize for your recent experience and encourage you to contact us if you would like to further discuss your visit. Thank you.
Great servuce
Had my traverse being fixed by the service department. They were wonderful in contacting me about the problems and giving me solutions that didn't break the pocket book. Very thorough on explaining all of my options.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to provide feedback about your recent visit, Chad. We sincerely appreciate you sharing your experience with us as it helps us continue to provide the highest quality of service to our customers. At Baum Chevrolet Buick, we value our customers and we look forward to seeing you on your next visit.
Same day repair service
I was having a routine lubrication service when it was found my front tires were wearing abnormally. A call to the service desk resulted in getting the alignment problem corrected that day. Much appreciated since I was returning to springfield.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our team is very happy to hear about your excellent review and we hope we can continue to provide you with outstanding service. Thank you, Wesley!