Reviews
We had a great experience.
Our experience in this dealership was excellent overall. Our salesman Jason Quackenbush was excellent. He was very knowledgable and very responsive to our concerns. He even took the time to explain to us the features of the car. We highly recommend Jason to help you with the purchase of your car and also highly recommend Subaru of Kennesaw Dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
Great first car buying experience!
Ralph helped me purchase a great car! He was knowledgeable and took the time to share the car's features/details. He was also extremely responsive. I highly recommend working with Ralph.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
B, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!
Waited over two hours for 30 minutes service while wife...
Waited over two hours for 30 minutes service while wife is bedridden home alone. Made The 3 o’clock appointment but evidently it was not honored.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We sincerely apologize for your experience that prompted this review. I would genuinely appreciate the opportunity to resolve your concerns. Please call me at your earliest convenience so that we can resolve this matter together. Jeremy Sanders Service Manager | Subaru of Kennesaw 770-419-9800 ext. 316
Expectations Surpassed
Our salesman, Richard King, was very helpful and extremely knowledgeable of the particular Subaru vehicle that we were interested in . ( Forester) We were treated with courtesy and ultimately made our decision to purchase with his recommendation . I would highly recommend his expertise and overall experience in the car sales business. Overall experience at Kennesaw Subaru was very good !
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you're ever in need of more help, please let us know!
We had the best experience purchasing a car this evening....
We had the best experience purchasing a car this evening. Our representative, Julio, is an awesome guy who answered our questions and made the process smooth and entertaining. I highly recommend this man and this dealership to anyone looking for a phenomenal experience! Thank you!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to leave a review for us at Subaru of Kennesaw. We're happy we could meet your expectations! Please let us know if you have any additional questions about services you received and thank you again for choosing Subaru of Kennesaw!
They were the most helpful and kind people that I’ve...
They were the most helpful and kind people that I’ve every worked with in buying a car. They could answer all questions with ease. I would recommend them to anyone that is going to buy a car. THANK For All you’re HELP. Tom and Billie Horne
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
I was told, when my vehicle was needed to be serviced to...
I was told, when my vehicle was needed to be serviced to just show up, no problem. When I did this I was told snakily why didn’t I make An appointment.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We sincerely apologize for the way you felt and what transpired the day of your service. Where I'm confident one of our associates didn't have the intention of coming off in the manner they did, there is still no excuse for one of our customers feeling this way. We believe that our customers deserve to have a positive service experience every time they visit our dealership and hold our staff accountable to treating our customers with respect at ALL times. I would love the opportunity to speak with you more regarding your concerns and work with you to ensure you have a positive experience next time. Please contact me at your earliest convenience. Jeremy Sanders Service Manager | Subaru of Kennesaw 770-419-9800 ext. 316
RALPH IS AMAZING!!!
Everyone we encountered at this Subaru dealership was top notch. We had the nerve to show up close to closing time and the team took great care of us anyway. Ralph made the experience well-worth the drive and stress of buying a new car! He is the dream salesman. He is pleasant, knowledgable, patient and makes sure not to make you feel pressured. He personalized the experience and made us feel great about our purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ralph was kind, approachable, and gave me a good deal
He worked with me to receive a good trade-in value for my car and get my monthly payments to what I was comfortable with. He was kind, clear, and was willing to work with me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Just picked up my 5th Subaru from William this Afternoon....
Just picked up my 5th Subaru from William this Afternoon. I drive approximately 2 hours to buy from him William is Great to do buisness with he and Louis take extremly great care of me and my automotive needs if you are considering a new Subaru this is the only place you should Shop best sales team best service department....Ernie Bowman
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car