Reviews
Jay was amazing. He found the vehicle we wanted and had it ready to go for us when we arrived from out of town. He made the car buying experience easy and non stressful.
Jay was amazing. He found the vehicle we wanted and had it ready to go for us when we arrived from out of town. He made the car buying experience easy and non stressful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I had a great experience purchasing my vehicle. Jay was helpful and attentive and I would buy from you all again.
I had a great experience purchasing my vehicle. Jay was helpful and attentive and I would buy from you all again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for helping us find the perfect car. Jay made it simple to select not only the car but the proper plan. Thanks to everyone who guided us through this purchase .
Thank you for helping us find the perfect car. Jay made it simple to select not only the car but the proper plan. Thanks to everyone who guided us through this purchase .
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
tom was great and they were very quick with everything and getting me out of there
tom was great and they were very quick with everything and getting me out of there
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Polite and realistic with the car and financing especially with comparing 2 different vehicles and comparing with us the real pricings for them.
Polite and realistic with the car and financing especially with comparing 2 different vehicles and comparing with us the real pricings for them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Ron Cooper is great car dealer provided excellent service was extremely helpful very professional . And we will definitely recommend him to friends and family. Thank you for all your help.
Ron Cooper is great car dealer provided excellent service was extremely helpful very professional . And we will definitely recommend him to friends and family. Thank you for all your help.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Fast easy process!! Thanks so much. Now I can go safely to Bremerton in my new Rogue.
Fast easy process!! Thanks so much. Now I can go safely to Bremerton in my new Rogue.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Mr Cooper was a great help and he was very knowledgeable and Mr Cooper great to work with and I'd recommend him to my family and friends anytime and if and when we need a car we'll contact Mr Cooper and we thank him so very much
Mr Cooper was a great help and he was very knowledgeable and Mr Cooper great to work with and I'd recommend him to my family and friends anytime and if and when we need a car we'll contact Mr Cooper and we thank him so very much
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
The group at Taylor’s had the exact car we were looking for with low Mileage. The process was made easy. Tom was great in helping us navigate the process. But the entire team was ready to serve us well Including David, Ron , and Kris. At the end of the sale Glenn made the signing wrap up a breeze. No pressure and just good help. Would recommend!
The group at Taylor’s had the exact car we were looking for with low Mileage. The process was made easy. Tom was great in helping us navigate the process. But the entire team was ready to serve us well Including David, Ron , and Kris. At the end of the sale Glenn made the signing wrap up a breeze. No pressure and just good help. Would recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I rarely leave negative reviews, but my experience with Taylor Auto Max was disappointing enough that I feel others should know what to look out for before purchasing a vehicle there. The actual purchase process was smooth and easy, which makes the rest of this experience even more frustrating. When I took delivery of my used vehicle, it had not been properly cleaned, the oil had not been changed, the fuel tank was not topped off, and the DEF tank was completely empty. These are basic items that most customers reasonably expect a dealership to address before delivering a vehicle. Before purchasing, I specifically asked the salesperson whether all recalls and vehicle issues had been evaluated and addressed. I was told yes. Unfortunately, while driving the vehicle home, I immediately began experiencing problems. When I contacted the salesperson, I was essentially told, "I already told you how to fix this," despite the fact that I had already followed those instructions. I was then told to bring the vehicle in and that the issue could be fixed in about 15 minutes. When I arrived, there was no appointment on the schedule. The vehicle was eventually scanned, and the results showed more than a page of diagnostic trouble codes and issues. This left me questioning whether the vehicle had been thoroughly inspected at all before being placed on the lot. My advice to anyone considering purchasing a vehicle from Taylor Auto Max: don't simply take someone's word that everything has been inspected and repaired. Ask to see the vehicle scan report yourself, verify that recalls have been completed, and confirm that any diagnostic codes have been addressed before signing paperwork. It's unfortunate because the sales transaction itself was easy and pleasant. However, had the dealership taken the time to properly inspect and prepare the vehicle before putting it on the lot, this entire situation could have been avoided. Based on my experience, I will not be returning.
I rarely leave negative reviews, but my experience with Taylor Auto Max was disappointing enough that I feel others should know what to look out for before purchasing a vehicle there. The actual purchase process was smooth and easy, which makes the rest of this experience even more frustrating. When I took delivery of my used vehicle, it had not been properly cleaned, the oil had not been changed, the fuel tank was not topped off, and the DEF tank was completely empty. These are basic items that most customers reasonably expect a dealership to address before delivering a vehicle. Before purchasing, I specifically asked the salesperson whether all recalls and vehicle issues had been evaluated and addressed. I was told yes. Unfortunately, while driving the vehicle home, I immediately began experiencing problems. When I contacted the salesperson, I was essentially told, "I already told you how to fix this," despite the fact that I had already followed those instructions. I was then told to bring the vehicle in and that the issue could be fixed in about 15 minutes. When I arrived, there was no appointment on the schedule. The vehicle was eventually scanned, and the results showed more than a page of diagnostic trouble codes and issues. This left me questioning whether the vehicle had been thoroughly inspected at all before being placed on the lot. My advice to anyone considering purchasing a vehicle from Taylor Auto Max: don't simply take someone's word that everything has been inspected and repaired. Ask to see the vehicle scan report yourself, verify that recalls have been completed, and confirm that any diagnostic codes have been addressed before signing paperwork. It's unfortunate because the sales transaction itself was easy and pleasant. However, had the dealership taken the time to properly inspect and prepare the vehicle before putting it on the lot, this entire situation could have been avoided. Based on my experience, I will not be returning.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Heath, We apologize for the inconvenience and frustration you experienced with your vehicle purchase. Our team is committed to providing top-notch service and we regret falling short in this instance. We will review our processes to ensure a thorough inspection is conducted before delivering vehicles in the future. Thank you again for bringing this to our attention.