Mercedes-Benz of Delray

Courteous and efficient service from the salesman helping me select my car. Complete the sale at that visit and was able to return my present lease and drive away with my new car.

Service oriented, flexible pricing while purchasing, clean, all over an easy dealership to work with

It had been a pleasure to deal with Mercedes of Delray. Good inventory, nice salesman Michael Manocchio. Took care of everything for me. Very satisfied. Thank you very much.

Ron and Darren were the nicest and most helpful in purchasing our 5th new MERCEDES. They provided the car exactly we wanted, even though it was not in their inventory. Exact car, excellent price, excellent experience.

It was a pleasure to do business with Mercedes Benz of Delray, smooth and easy

Easy no haggle deal. They gave me Blue Book on my trade. It only took a couple of hours, and I drove away that day.

The experience was a positive one, made easy by the professional Mercedes team. Robert Langer, my salesperson, was knowledgeable, and pleasant, leading to a smooth buying process. I am enjoying the Mercedes and feel comfortable contacting Robert if I have any questions.

Part 1 If I could give a rating of 0, I would. I am writing this with tears in my eyes. My heart is grieving with emotional stress, and I am drained from sleepless nights, to know that my hard-earned money has been worked into a spoon but taken away unfairly by a shovel. I have been driving Lexus cars for over 20 years but decided to make a change to Mercedes Benz. So, on 25 July 2025, I drove to the Mercedes Benz of Delray. Upon my arrival, I was directed by someone to the sales rep. I asked about a specific car which was the 63 AMG coupe with red and black interior and the salesman directed me to other cars because what I wanted was not in stock. I chose a 2025 Mercedes Benz GLS AMG GLS 63 4Matic, priced at $160,000 and did a trade-in of my Lexus, with a deposit of more than 50% down, which entailed $70,000 in cash plus the $28,000 I was offered for my trade-in. When the sales rep completed his paperwork, he took me over to the finance manager. She showed me different maintenance packages and I selected one. However, I felt misinformed and betrayed as she did not go over each of the benefits and costs individually, so I was unsure exactly what I was buying. I asked her, in the presence of my fiancé who was with me that first time, if I could purchase the package separately but she answered no. Furthermore, I was not shown any paperwork during this process as she did not print out the papers for the financing but instead had me sign from a tablet only once and had me adapt the signature to other parts of the financial package. This is an important issue because she did not print out the papers until after the fact, until the completion of business, and I did not want the maintenance package rolled into my financial loan, for which I would have to pay interest on for many years. I drove home with the car and looked through the papers. While I expected the loan to be somewhat greater than $70,000 that the sales rep said I was going to pay, it turned out to be $94,933.00. This was not a number at all that I anticipated. I put in a call the next day to the sales rep and told him that I was very upset and shocked at what I would owe. He stated he would have the financial manager call me and she did the next day and attempted to explain but I still was confused as to why the number was so much higher than I expected. Then next day when I had the chance to drive the car more, I experienced an allergic reaction (a severe burning sensation) throughout the ride to the back of my legs rubbing against the leather on the seat. I called and spoke to my sales rep, after which he sent an email explaining that it was a Napa leather. I replied back that I was not disputing that the leather in the car was high-end, only that I was allergic to it. He then stated I must come in but he was not going to be there for two days. I informed him the car is parked and will not be in use. On the phone, he did offer to put in seat covers but I declined because I felt that would spoil the aesthetic beauty of the car interior. Upon arriving to see him, he offered to change out the seats but I declined. He asked if there was anything else that was bothering me about the car. I told him the car felt too powerful and was hard to control, given it was a V8 engine. At this point, I decided to exchange the car for another and indeed, the sales rep told me to look for another car. I looked at the 53 AMG with red interior and he allowed me to test drive the car. I decided to take it, however, at this point, he informed me that I would forfeit $17,000 because the first car is now considered a used car and it is a trade-in. While I expected some minor depreciation of the car, I had the car less than one week and had put 234 miles on it. I never expected to be penalized that much. Right then and there, I felt trapped and hopeless and came to the conclusion that I must choose a lower-cost car. I chose a car that costs $76,000, the 2025

Very Pleasant experience. Enjoyed the test drive and discovering the new technology. The salesman explained everything we asked. The sales manager was very helpful also.

Professional in every way!! The paperwork lady was exceptional. Very familiar with the excellent service department for years. Dealership is conveniently located for Vicky. Salesman knows his Mercedes!!