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Gary Force Acura

(220 reviews)
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Sales hours:
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
New (615) 861-8513 (615) 861-8513
Used (615) 538-9968 (615) 538-9968
Service (888) 839-0115 (888) 839-0115

Reviews

(220 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gary Force Acura from DealerRater.

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Best Service Department

Had my first service visit at Gary Force Acura. Terry was SO helpful, knowledgeable, kind and courteous. Everyone I had contact with were friendly, professional, extremely efficient and timely. Very pleasant experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2022 RDX + Lenny’s Cust. Svc= Very Happy Customer

This is my second Acura RDX. I bought a used 2019 a few years ago and loved it! I decided to trade my 2019 in and buy a new 2022 RDX when they came out. I had to wait a few months longer but so worth the wait. Lenny K was my salesperson for both cars. His level of knowledge about the cars and honestly his customer service is amazing. He provides customer service that you just don’t get elsewhere anymore and that is why I am a repeat customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Thank you!

We have been customers for a long time. Eric took great care of us with our purchase and made it a seamless process. You rock Eric!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Tire sensor needed attention

Very courteous and quickly on the service that was needed. Thoroughly checked all the parts on the automobile for a perfect performance. Would definitely recommend this dealership to all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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A very happy customer since 2000..

I have been a Gary Force Acura customer since 2000 and their customer service is the reason they are the only car dealership I use. Their service department is excellent, their employees are the best and I will continue to use them as long as I own a car. All the employees are friendly, caring and never to busy to help and Tony is the best… I know I can, ALWAYS, trust Tony to explain every procedure that was done and why it was done, be honest and treat me right.. I highly recommend Gary Force Acura…

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Quality Service

My Acura RDX has been serviced at Gary Force Acura since I bought it new in 2017. I love my car, and appreciate the service it has received at this dealership. The service advisor keeps me well-informed of any needs, the waiting area is comfortable (with social distancing), and the entire area is kept very clean. The coffee and snacks are a bonus

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Extremely well-pleased!

Terry did a great job in explaining what needed to done and getting it done in a remarkably brief time. The mileage on my MDX is 116K, but it drives as smoothly as the day I bought it. As always, I appreciate the professionalism and friendliness of the staff at Gary Force Acura. Sincerely, Ray Stone Ray Stone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Service Department

Tony was great, always willing to help. I appreciate him greatly, he is an asset to the dealership. Look forward to next service with his assistance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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A great first experience

I was shown a professional service team. I was kept up to date for every step of the process and was able to utilize a loaner during the lengthy wait for the needed part to come in. Tony answered all of my questions and was very sympathetic to my unexpected needs. This was my first time utilizing the service department and I was pleasantly surprised with the high level of customer service. Thank you for showing you take pride in your work and have a goal to ensure your customers are satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Outstanding service

Great service from start to finnish. Car was completed, cleaned and returned as promised. Terry kept me informed as the work was being completed. Thanks for the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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