Schomp BMW

Izzie was great to work with. It was a seamless transaction and the most quick and pleasant one we’ve ever had. Thanks so much!

Awful place. Only out for the mighty dollar. I will never return. They will nickel and dime you.

Tony Rocha is one of the finest and diligent salespersons I have ever worked with. He responded to my Cars.com evening inquiry the very next morning before the dealership was open. Still waiting on other dealerships to respond from a week ago. I purchased a new Z4 M40i and Tony stayed with the transaction until the car was loaded on a carrier. If you go to Schomp BMW be sure to ask for Tony!

On Thursday, July 24th, my wife, Amy, and I met with the salesperson at Schomp BMW in Highlands Ranch, Colorado to look at and test drive a 2026 BMW x5 xDrive50e. The car we drove had everything we wanted including the parking assist package with the cameras that surround the entire car that we’ve been accustomed to having in all previous cars. The only problem with the car we test drove was that we preferred the metallic version of the white paint called mineral white. The salesperson assured us that they had the same car with the same options in mineral white in transit and we could obtain that car if we left a $1000 deposit. So, we left our $1000 deposit using our debit card to avoid any transaction fee, but we were charged a $20 transaction fee, nonetheless. The following day I applied for financing, and I was told my credit score was great, approximately 870, and that I qualified for an interest rate of about 4.99% and that I qualified for a rebate of $4,100 on the car. I asked him about the 2.99% interest rate advertised by BMW and on their website, but he told me the finance department wouldn’t go lower than 3.99%. I did not receive any disclosures indicating why I did not receive the interest rate advertised. On July 30th, in the afternoon, the salesperson notified us that the car had arrived and was being prepared for delivery to us. Shortly after, the salesperson sent over some add-ons I could include with the purchase of the car. The two main options included the One Protect extended warranty for an additional $6,838, and the other was the extended maintenance package for an additional $3,749. The salesperson told me that these products would have to be purchased at the time of the sale, or I could not add them later. Additionally, the salesperson suggested that I sign the forms online to save time sitting in the finance office and I accepted. However, I did not realize how many pages they would send, and I was uncomfortable not having read any of the details of the contracts or the add-ons. So, I asked the salesperson if I could sign these when I came back in a week from my trip to Canada since my flight was the very next evening. He assured me that there was no risk, I could cancel these products whenever I wanted. In the worst case, the add-ons would be prorated and whatever time or service I didn’t use would be refunded to me. So, I looked over the options on the car, I saw the Parking Assist option was included among the other features I wanted, I chose the One Protect extended warranty, the extended maintenance add-on, dent protection, appearance protection, and window tinting for a total of $13,099 in add-ons to the purchase of my car. The next morning, July 30th, a few hours before I needed to leave for my trip, I picked up my new car from Schomp BMW, drove the car home, and left for my trip. Once I returned from my trip on August 5, I was able to spend some time with the car and I realized that the car I purchased did not have the cameras surrounding the car like the car I test drove had. So, I contacted the salesperson again and he informed me that the cameras are part of a different parking assist product that was not included in the car and could not be added. When I checked the options for my car, the Parking Assist package was listed and matched the title of the Parking Assist package included in information given on the BMW website. Nonetheless, I asked the salesperson what I could do, and he informed me that I could trade my new car back, sell it to the dealer as a used car, and use that to purchase a new car. I would take a substantial financial loss on a car. I was furious. I decided I would try to mitigate my losses and return the add-on products I purchased from the dealer. Again, the dealership informed me they would honor all the returns except for the extended maintenance contract purchased for $3,749. This is unacceptable.

HORRIBLE Customer Service on the sales team side including managers. Long review but I want to cover everything so I'm accurate on the events . On Wednesday June 18th 2025 my Step daughter and I came into Ralph Schomp BMW to purchase a Vehicle we had seen online, We waited for a sales person and met Gabe (sales guy) , We talked about a specific vehicle they had for sale and was looking at trading in a Ford f150 Blackwidow Custom truck and depending on the worth would pay the rest in cash. Went on a test drive and told Gabe we were ready for the next steps, A manager (Ben) had to assist to find the value of the truck (being a special addition Blackwidow ) , We waited in the dealership for well over 2 1/2 hours until we decided to go eat , they only came up to us 1 time within that 2 1/2 or more wait to say sorry were working on getting a value on the truck. Gabe said he would call us when they had a value and the build on the truck (note I sent them the build with the Vin number from the dealer and company that built the truck for Ford ) , 5pm ish came around so I called Gabe and he said " The shop sent me up to boulder so when I get back I will call you" NO call back , Next day Thursday the 19th 2025 I emailed Ben and called the sales manager to see if he had received the build specs yet , Well Gabe then send me an email and said " Chad , I told you yesterday I'm Off Thursdays." Not once did I hear or read that he was off on Thursdays in texts emails or in person same with my Step daughter, ok fine so I again called Ben (the sales manager) and he said the truck came back at $40,000 ( first it was $35,000 then $39,000 Now $40,000) also Ben told me he got the build on the truck but it was a different truck so he was comparing it to mine ( even though I sent the accurate build with Vin ) and said its only off by $1,100 dollars lol ok , I said ok I would like to trade the truck and 5 to 6 grand for the car which was dropped online another $500 bucks Wednesday night ( have pictures ) to $47,912 , so a difference of $1912.00 ok not bad I could even honor that because of how much we wanted the car I could up the cash , Ben told me " Let me see what I can do to make it happen and ill call you back" NO Call Thursday or Thursday night NO text , NO email Nothing, Ok Friday morning 10am June 20th 2025 I went to the website to look at the car again and it was gone. I called both Ben and Gabe since they both were working on this deal 3 to 4 times, left messages , NO call back NO answer till I kept calling the store , finally Ben came to the phone and I said you never called me back and now the car is off your site? , he said yes it sold yesterday Thursday ( Gabes day off) I said wait we were working on all this to complete the sale and he said well I don't know why Gabe didn't call you ! REALLY Ben said he would call Thursday after he figured some stuff out ( meaning making the deal happen) , Ben called around 1:15pm and said "Im sorry " wait really that's it no car no deal wait was I confused so I told him why didn't you call me when you said you would to make this deal happen and all he said was "sorry" I can try and find you another car , WHAT so basically I wasted 3 days on the vehicle we wanted that I thought they were working on and sold the car from underneath us and I get a sorry followed by a bunch of excuses and lies that he was called out on by me. So basically their customer service has gone from customer service to let's just make a sale anyway we can. So if you are looking at a vehicle from Ralph Schomp here are some tips. 1) Dress very sharp and expensive you will probably receive better customer service .( Saw it Wednesday while we were waiting) 2) DON'T leave the lot till the deal is done no matter what. 3) Make sure your sales person doesn't have an upcoming day off, they will sell sell sell even if you're making a deal or discussing a vehicle for purchase.( Yes that really happened)

Working with Haydar at this dealership was a pleasure! He made us feel like we were his most important customer (even on a busy afternoon when he had other clients to attend to). We had completed our pre-shopping homework, so we were prepared to make quick decisions once we had the test drive and addressed questions about warranties and service plans. Haydar made us feel welcome right away, didn’t try to push an up-sale (he was conscientious that we were there for a specific vehicle), assured that we were attended to, and that we were comfortable in every way. He gave both myself and my husband so much attention to our conversations and questions. Haydar also knew we had an appointment at another dealer an hour and a half after meeting him….he made the time for us and, after the test-drive with Steven proved a great vehicle, Haydar took great care of us so much so that we called the other dealer to cancel. We were in and out with our purchase in less than 4 hours even with the quick trip to the bank! Our Genius, Jason, was great with feature explanations and fielding our questions during our vehicle review and setting up our myBMW account and our devices. Thanks for a fantastic experience, Gentlemen! Highly recommend Schomp BMW and this team!

This dealership is the reason I drive BMWs. Tamara (Sales) did the impossible by finding me a CPO x5 with EVERYTHING I wanted. I live 300 miles away from this dealership but I drive here whenever the car needs service. My service advisor, Josh, has shown dedication I never imagined possible. He even rode his motorcycle to the dealership on a Sunday to get my car back to me while the business was closed. The facility is awesome, the techs are thorough, and the loaners are new. Seriously. This dealership is the reason I drive, and will drive, a BMW

Easy transaction from start to finish. Nevada was responsive to my questions, and made the buying process painless. Highly recommend Schomp BMW

Simon was fantastic. The entire procedure was super easy. The team was very tentative and I did not sit around waiting

DONT DEAL Mhamed Graoui. HE SCREWED US OVER SO BAD. Everything he promised was a lie. This was by far the worst car buying experience My wife and I have ever had.