Bob Howard Hyundai

Facility is clean no trash in the parking lot or waiting areas, greeted in a timely & friendly manner. Marley service advisor whom I worked with was knowledgeable, Communicated with me regarding what services that were going to be done and needed one feature I like the most is a link that takes you to a detailed summary of each service that was going to be performed. Also came with a video media attachment so that you can actually view said parts that needed to be replaced and how long vehicle would be with Service mechanics also during that time communicated effectively during the process and after the process. One thing I’m most impressed with is that the mechanics took care with my vehicle there was no smudges oil stains, handprints all over the vehicle. That is a pet peeve of mine. Five stars for the mechanics. Popcorn machine would be great maybe more merchandise for sale i.e. accessories, keychains, floor mats, etc. Overall, I’m satisfied and happy with the services provided would recommend

I had an incredibly disappointing experience with the maintenance department. The service advisors were utterly clueless about customer service. Upon walking in, not a single person greeted me. Instead, they vanished for about ten minutes, only to return and ask if I had an appointment, but in a manner that I felt they providing a favor, not a service. Obviously I had an appointment, I wasn’t there to admire the decor. This is my second poor experience here, and I will not be returning for either maintenance or purchasing a vehicle. I just hope the mechanic actually did everything he said he did.

Service department looked clean and modern. Made appointment for 60000 mile service and they told me what that normally entails. Work done in about 3 1/2 hours. Quite a difference in my experience at Bob Howard Hyundai and my old service provider at Norman Hyundai - much better at Bob Howard. They also don’t charge you a 3% surcharge for using a credit card like Norman Hyundai does.

I had issues with being updated on my vehicle while in the service department. I had to call to be updated and lost money on a rental car.

When I took the car to the dealership it was making a strange noise. When I picked it up it was still making a strange noise. My service advisor said that the tech checked all the front end parts and nothing was wrong. The last time a car that I had was making the same kind of noise a few days later the wheel came off. That was an exciting few. Minutes when you are doing 70 MPhil. Oh well.

Great pleasure buying car from the dealership. Short negotiation on price, without pressure. Great price on extended warranty, would buy from them again.

Very professional staff, not pushing at all. Helpful, explained all ?bells and whistles? before we left

I have a big issue with being told I need an alignment on a brand new vehicle with 15000 miles on it. Toe that means Bob Howard Hyundai doesn't believe in the cars they sell. The service advisor was great, I'm sure it's the owners that are trying to sell crap that customers don't need

I have a big issue with being told I need an alignment on a brand new vehicle with 15000 miles on it. Toe that means Bob Howard Hyundai doesn't believe in the cars they sell

I experienced kind and helpful customer service! They kept me informed the whole time during my wait & even offered me snacks & drinks! :) Marley was great!