Reviews
5 stars
Outstanding service! Keep it up guys! Deyja and service team are amazing. They will take good care of your vehicle. Thank you very much guys!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted you enjoyed working with Deyja and our team at Fields BMW South Orlando! Thank you for the supportive feedback, Rafael!
OIL CHANGE DISASTER!
I went in a for a regular oil change. On pickup after repair, I noticed Service Engine Soon light on. Went back into dealership to repport. Advisor questions if the engine was light was on when I brought it in. Once confirmed the key fob data was clean when I brought in (ignoring my comment that there was no engine light at entry), she nonetheless put in note that customer "claims" there was no engine light. I was told to schedule a new appointment and come back a different day so service team can diagnose. On the drive back home, engine revved weird and there was engine smell all over the cabin. At home, I pop the hood, and notice the entire area is flooded with engine oil and the engine oil cap is missing!! POOR POOR service in EVERY possible way. And oh, they didn't even bother to do the car wash the advisor asked my permission for when I brough it in! DO NOT RECOMMEND!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Raj - It's hard to hear that you didn't receive the five-star service we expect for all of our guests. It is never our intention to disregard or miscommunicate information to our customers. I understand that you're upset, but I would really appreciate the chance to speak with you about this to see if there is anything I can do to help. I'm available to take your call and hope to hear from you. Thank you, Garrett Bowling - Service Manager - (407) 956-6300
Wonderfull experience as always
Robert Jones always willing to help and answer any question. Excellent customer service skills. All employees at that location are awesome from mechanics to sales associates. Guys Keep The Good Job 👍
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dora, when we see words like this, we know we're doing our job right at Fields BMW South Orlando. Thanks for sharing your appreciation for Robert and the team! We look forward to working with you again down the road!
Fields BMW
The service is impeccable. Professional, courteous, prompt. I enjoyed working with Mike and know that I will have quality service with honesty, integrity and professionalism.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Karen, we are smiling from this awesome feedback! Thank you for the shoutout to Mike and the team here at Fields BMW South Orlando. Come by anytime!
Wonderful experience
Fields BMW South Orlando Mike Crenshaw, went beyond what I was expecting from any rep, he provide excellent service, and I’m grateful for his outstanding service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Khalid - Thank you for sharing your great review of Mike and the team! We appreciate your business and we hope to see you again at Fields BMW South Orlando. Drive safely!
Great Service
Eric in service was extremely helpful friendly and courteous! He explained everything very throughly and made it easier to take car of our problem! Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the 5-star review, Nancy. We hope to see you next time, and will share this with Eric and the Fields BMW South Orlando team.
Great customer service. Eric was very attentive.
Eric was very helpful to address my issues with car. He gave me options regarding my car problems. I would recommend this dealer to everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review! We are so glad to hear that you had a successful service experience working with Eric and the Fields BMW South Orlando team. Drive safely, and we hope to see you back again down the road!
best service ever / always
best service ever with angel ... quick , responsive and always with a smile ... updating me continuously with record time always ... angel is an asset for this bmw dealership...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so pleased that the Fields BMW South Orlando team made your experience as seamless as possible. Angel will appreciate the kudos as well. Have a great day!
Job well done Robert
Robert was very polite and professional. He meticulously explained every step regarding my service visit. He routinely gave me updates as to where the technicians were in the service process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are happy to read this review, Edwin! Thank you for choosing Fields BMW South Orlando and for sharing your experience with Robert. We hope to see you again down the road!
Job well done!
Deyja was proactive and responsive from beginning to end. Communication updates very much appreciated. We were very pleased with BMW’s customer service, professionalism and service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5-star review of Fields BMW South Orlando! We are delighted your service visit went seamlessly. We appreciate your business and hope you have a wonderful day!