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Clay Cooley Nissan

(1,731 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
New (855) 745-4401 (855) 745-4401
Used (888) 345-2065 (888) 345-2065
Service (888) 689-9959 (888) 689-9959

Reviews

(1,731 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Clay Cooley Nissan from DealerRater.

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Terrible experience. Sam Rushing was my sales person I...

Terrible experience. Sam Rushing was my sales person I thought he genuinely cared about his customers but that is false. All he care about is making a SALE.. Sam Rushing is a liar he showed me cars from the second chance program because he claimed my credit score was in the 400s which was LIE! God lead me to another dealership and I met an individual who truly cared about me she helped me pull my credit. Guess what I was in the 600s not the best at all but definitely not a 400. She was able to approve me for very nice vehicles I was so hurt leaving this clay Cooley Nissan because I knew my credit wasn’t that low but I believed Sam! Unfortunately sales rep will tell you anything idk why Sam gave up on me like that and told me NOONE else would approve me that was wrong you don’t tell people that. But look at God I ended up with something better

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Clay Cooley Nissan in Dallas was very welcoming! Juan...

Clay Cooley Nissan in Dallas was very welcoming! Juan Gonzalez, especially, was very nice and helpful in our car buying decisions! We loved the customer service and hospitality. I will be coming again for future purchases. Thanks again! (:

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had a great experience @Clay Cooley! They were very...

I had a great experience @Clay Cooley! They were very professional and polite. Highly recommend this dealership to any and everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Go see John!!! Great experience great service great...

Go see John!!! Great experience great service great deals!!! I cannot remember the last time I had this much fun buying a car!!! I will be back!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Total Disrespect

you thought I was just going to go away after one review you send me a reply that a manager is going to contact me to resolve my issue complete and utter BS from the time we walked in the dealership 30 minutes into the process salesperson comes out of the tower tells us a manager is going to finish this up goes outside grabs another customer and never says another word that I sent us down at some little round table in the middle of the floor very unprofessional so I've decided to send a formal complaint to Nissan as well as better business bureau any TV radio news stations I can and all the social media I'm sick and tired of being treated like a piece of trash and swept out the door just because I've fallen on hard times and have bad credit dealerships lie to people over and over and over and it's time it stopped I will not rest until this is resolved

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
2 people out of 2 found this review helpful. Did you?
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Dealer response

Leslie I am sorry to hear you had a bad experience here at Clay Cooley Nissan. As the Owner Loyalty Manager I want to know more details of your visit. If you could contact me we can try to resolve the issue. Thank you, Samantha Stockton Owner Loyalty Manager Clay Cooley Nissan Phone: 972-709-2029 Email: Sstockton@comeseeclay.com

they were great

I was very pleased with the way Mr. Paul White assisted me today to get my new 2021 Altima at Clay Cooley Nissan! Thank you Paul and thank you Clay Cooley Ms. Jimmie Dixon

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
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Dealer response

Jimmie Dixon, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Clay Cooley Nissan. Thanks again for taking the time to leave us this information about your recent visit. Take care!

Juan G did an amazing job. He’s been selling cars to my...

Juan G did an amazing job. He’s been selling cars to my family for while now he always leaves us satisfied. Will definitely be back whenever I need a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bad experience

I scheduled an appt to see a vehicle w a day notice. Confirmed the appt at 7am the day of the appointment. The sales person was aware that I was driving 3hrs to see the car. Once arriving, we waiting an hour before they told us that there was something wrong w the car and offer to show us a car 11k more than the car we were originally scheduled see. Unprofessional, unapologetic and horrible service. Classic bait and switch. Would not recommend.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Diana, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Diana, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (972) 709-2000. We look forward to hearing from you.

Will not do business with Clay Cooley again !

I purchased three new vehicles from this dealership, paying off two of these vehicles and still paying for the third . The new vehicle is only 6 months old, I paid a ten thousand down payment and purchased an extended warranty for 1,800.00 on this vehicle .I have been a good customer and always recommended this dealership , to all my friends . My new vehicle was backed into by a large truck, while It was sitting still. The insurance has fixed the vehicle , however they requested that I take it back to he dealership and get an appraisal For Carfax depreciation value. When I get to the dealership that immediately start to buy my car and sell me a new one . As this car is only 6 month’s old and only has 12 ,000 miles , I advised the Sales Manager that we are happy with the vehicle and did not want or need to buy a new one . I was advised that the only way I could get an evaluation quote on this vehicle, was to pay them a $300.00 dock fee . I have spent 10’s of thousands with this dealership and probably would have done so in the future. Not anymore , I will not spend further money with any dealership that treats customers this way and will not recommend it , to my worst enemy ! I will buy Nissan’s product, just not from Clay Cooley !!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
2 people out of 2 found this review helpful. Did you?
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Dealer response

Chiefdougmc, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (972) 709-2029 and ask to speak with Melissa Norman the Owner Loyalty Manager. We look forward to hearing from you.

Had a awesome experience at Clay Cooley Nissan in...

Had a awesome experience at Clay Cooley Nissan in Duncanville. Sergio was Professional courteous completely exceeded our expectations !!! I will refer everyone I know to go to Clay Cooley and ask for Sergio! Best car buying experience can't thank them enough

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.