Reviews
Manuel Gonzales was great.
Manuel Gonzales was great. He really seemed to care about putting us into a car we could afford. I will be recommending him to friends and family.
Manuel Gonzales was great.
Manuel Gonzales was great. He really seemed to care about putting us into a car we could afford. I will be recommending him to friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are overjoyed to hear about your wonderful experience with our team. It sounds like you received the thoughtful, personalized service that truly makes a difference when finding the right vehicle for your needs and budget. We're thrilled that you felt genuinely cared for throughout the process and that you had such a positive experience. Your recommendation to friends and family means the world to us, and we look forward to continuing to serve you and your loved ones in the future.
Cal Lewis is an outstanding sales consultant at North
Cal Lewis is an outstanding sales consultant at North Park Toyota. He was incredibly responsive, easy to work with, and never pushy. What really stood out to me was his respectful follow-up — he stayed in touch without being overbearing, which I truly appreciated. Cal helped me trade in my vehicle and purchase *two* 4Runners with ease. His professionalism and approach made the whole experience smooth and enjoyable. I’d gladly follow him to any dealership — he’s the only person I want to buy a car from!
Cal Lewis is an outstanding sales consultant at North
Cal Lewis is an outstanding sales consultant at North Park Toyota. He was incredibly responsive, easy to work with, and never pushy. What really stood out to me was his respectful follow-up — he stayed in touch without being overbearing, which I truly appreciated. Cal helped me trade in my vehicle and purchase *two* 4Runners with ease. His professionalism and approach made the whole experience smooth and enjoyable. I’d gladly follow him to any dealership — he’s the only person I want to buy a car from!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback, Zackary! We are grateful to hear about your exceptional experience with our sales team. It's wonderful to know that you found our consultant to be responsive and professional without being pushy. We take great pride in providing respectful service that makes our customers feel comfortable throughout the entire process. Your appreciation for the balanced follow-up approach truly means a lot to us. We're thrilled that both your trade-in and the purchase of your two vehicles went so smoothly. At North Park Toyota of San Antonio, we strive to make every interaction enjoyable and stress-free. Your loyalty and trust in our team is the highest compliment we could receive. We look forward to serving you again in the future!
Great sale experience Cal really did a good job doing
Great sale experience Cal really did a good job doing what and were we needed to be on price and no high pressure sales and no stupid add on to the price and that what a sales experience should be and they even del the car As we were out of town customers Thanks Cal
Great sale experience Cal really did a good job doing
Great sale experience Cal really did a good job doing what and were we needed to be on price and no high pressure sales and no stupid add on to the price and that what a sales experience should be and they even del the car As we were out of town customers Thanks Cal
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are absolutely thrilled to hear about your wonderful experience with us! It sounds like you had exactly the kind of straightforward, honest car buying process that every customer deserves. We're so pleased that you found the pricing fair and appreciated the no-pressure approach without unnecessary add-ons. It's fantastic that we could accommodate your needs by delivering the vehicle to you as well. Your feedback about having a genuine sales experience really means a lot to our team. We truly value customers like you and appreciate you taking the time to share your positive experience!
Had a great experience and my sales person Eddie did a
Had a great experience and my sales person Eddie did a great job and was very knowledgeable.
Had a great experience and my sales person Eddie did a
Had a great experience and my sales person Eddie did a great job and was very knowledgeable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Disappointed is an understatement, filed a complaint
Disappointed is an understatement, filed a complaint about a dealership (North Park Toyota 10703 SouthWest Loop 410, San Antonio Texas, 78211), regarding not filing the proper paperwork to IRS for a Clean Vehicle Tax Credit Report for 2024. This resulted in my missing out on receiving a $4000 Tax return during the 2025 IRS Tax filing. I corresponded with the Office Manager (Lolita Lewis) of North Park Toyota, starting 2/26/2025. North Park Toyota of San Antonio praises themselves as having exceptional Customer Service. From reviews I've read (after the fact) contradict their self evaluation. Please be aware if purchasing from this dealership, there is no follow up...once you've completed your purchase, you are no longer of value to North Park Toyota.
Disappointed is an understatement, filed a complaint
Disappointed is an understatement, filed a complaint about a dealership (North Park Toyota 10703 SouthWest Loop 410, San Antonio Texas, 78211), regarding not filing the proper paperwork to IRS for a Clean Vehicle Tax Credit Report for 2024. This resulted in my missing out on receiving a $4000 Tax return during the 2025 IRS Tax filing. I corresponded with the Office Manager (Lolita Lewis) of North Park Toyota, starting 2/26/2025. North Park Toyota of San Antonio praises themselves as having exceptional Customer Service. From reviews I've read (after the fact) contradict their self evaluation. Please be aware if purchasing from this dealership, there is no follow up...once you've completed your purchase, you are no longer of value to North Park Toyota.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are sorry to hear that you feel this way about your recent experience. We understand your frustration. Your feedback is important to us, and we take these concerns seriously. We would appreciate the opportunity to discuss this matter further with you directly. Please contact Ray Andrade at randrade@nptosa.com so we can work toward a resolution.
Outstanding!
Outstanding! Helpful, and very kindly answered all my concerns and questions .. Very up front with me and did there best to get me in a vehicle I wanted.. 4 ⭐️
Outstanding!
Outstanding! Helpful, and very kindly answered all my concerns and questions .. Very up front with me and did there best to get me in a vehicle I wanted.. 4 ⭐️
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your wonderful experience with our team! We are thrilled to hear that our staff was helpful and kind while addressing all your concerns and questions. It means so much to know that we were upfront with you throughout the process and worked hard to help you find the vehicle you wanted. Your satisfaction is what drives us every day, and we truly appreciate you taking the time to share this positive feedback. We look forward to serving you again in the future!
They were professional.
They were professional. The process was ‘no pressure’. I walked out with a new midnight blue, 2025, RAV4. The process took about 4 hours. We even engaged in person chatter, about family.
They were professional.
They were professional. The process was ‘no pressure’. I walked out with a new midnight blue, 2025, RAV4. The process took about 4 hours. We even engaged in person chatter, about family.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled to hear about your positive experience with our team. It sounds like our approach created a comfortable environment where you felt at ease throughout your visit. We're delighted that you found our staff to be courteous and that the relaxed atmosphere allowed for genuine conversations about what matters most. Congratulations on your beautiful new midnight blue RAV4! We understand that purchasing a vehicle is a significant decision, and we're honored that you chose North Park Toyota for this important milestone. We hope you enjoy many wonderful adventures in your new vehicle.
they did the services within the time they promised and
they did the services within the time they promised and the young man was professional the whole time.
they did the services within the time they promised and
they did the services within the time they promised and the young man was professional the whole time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are absolutely thrilled to hear about your positive experience with our service team. It means so much to us that we were able to complete your service within our promised timeframe and that our team member maintained a professional approach throughout your visit. Your feedback highlights exactly what we strive for at North Park Toyota - reliable service delivered with professionalism. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.
⭐ 1 Star – Dishonest, Rude, and Refused to Honor
⭐ 1 Star – Dishonest, Rude, and Refused to Honor Warranty I recently purchased a 2018 Ram 1500 from North Park Toyota along with a Bronze MPP warranty. Within a week of purchase, I discovered a serious issue with the exhaust manifold. Instead of standing by the warranty they sold me, the dealership misled me at every step and ultimately cancelled the deal and gave me back my trade-in because they did not want to honor what was promised. Here are the facts: Paul Barrientos (Sales Manager) told me my warranty was not active right away because it was a used car. That is completely false. Tony Ahrenstorff (Service Department) admitted to me that he was aware of the exhaust manifold issue and other problems before the sale. He also told me I had to drive 1,000 miles before the warranty would be active. Later, when confronted, he denied ever saying this. Tania Eubanks (General Manager) was the rudest of them all. She flat out told me my MPP Bronze warranty would not cover an exhaust manifold, even though it clearly should. This dealership knowingly sold me a truck with undisclosed issues, lied about how the warranty works, and then tried to dodge responsibility by cancelling the deal instead of doing the right thing. If you value honesty, integrity, and customer service, avoid North Park Toyota. They will take your money, mislead you, and then refuse to stand behind their word.
⭐ 1 Star – Dishonest, Rude, and Refused to Honor
⭐ 1 Star – Dishonest, Rude, and Refused to Honor Warranty I recently purchased a 2018 Ram 1500 from North Park Toyota along with a Bronze MPP warranty. Within a week of purchase, I discovered a serious issue with the exhaust manifold. Instead of standing by the warranty they sold me, the dealership misled me at every step and ultimately cancelled the deal and gave me back my trade-in because they did not want to honor what was promised. Here are the facts: Paul Barrientos (Sales Manager) told me my warranty was not active right away because it was a used car. That is completely false. Tony Ahrenstorff (Service Department) admitted to me that he was aware of the exhaust manifold issue and other problems before the sale. He also told me I had to drive 1,000 miles before the warranty would be active. Later, when confronted, he denied ever saying this. Tania Eubanks (General Manager) was the rudest of them all. She flat out told me my MPP Bronze warranty would not cover an exhaust manifold, even though it clearly should. This dealership knowingly sold me a truck with undisclosed issues, lied about how the warranty works, and then tried to dodge responsibility by cancelling the deal instead of doing the right thing. If you value honesty, integrity, and customer service, avoid North Park Toyota. They will take your money, mislead you, and then refuse to stand behind their word.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are disappointed to hear about your experience. We understand your frustration, and your concerns are important to us. The situation you described does not reflect the level of service we strive to provide our customers. We take your feedback seriously and want to address these concerns properly. Please contact Ray Andrade at randrade@nptosa.com so we can discuss this matter further and work toward a resolution.
Great customer service impeccable sales people the whole
Great customer service impeccable sales people the whole experience was painless and pleasant. I would recommend this dealer to all my friends and family great work.
Great customer service impeccable sales people the whole
Great customer service impeccable sales people the whole experience was painless and pleasant. I would recommend this dealer to all my friends and family great work.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are absolutely thrilled to hear about your wonderful experience with our team. Your kind words about our customer service and sales staff truly mean the world to us. We work hard to ensure every visit is smooth and enjoyable, so knowing that your entire experience was both painless and pleasant fills us with pride. Thank you for taking the time to share your positive feedback and for recommending North Park Toyota to your friends and family. We look forward to serving you again in the future.